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A Study on the Impact of Customer Relationship Management in Co-operative Banks: A Kerala Statewide Analysis
Dr.E. Mubarak Ali Associate Professor & Head, PG & Research Department of Commerce, Jamal Mohammed College (Autonomous), Trichy. (Affiliated to Bharathidasan University)
Pages: 1-13 | First Published: 05 Feb 2025
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Abstract
This study explores the impact of Customer Relationship Management (CRM) in cooperative banks, particularly in rural areas where such banks play a vital role in supporting agricultural and small-scale economic activities. Cooperative banks are integral to rural development, providing financial services like loans, deposits, and credit facilities while fostering trust among customers. CRM, as a strategic initiative, is crucial for retaining customers and enhancing satisfaction, especially in the competitive banking environment.
The study examines CRM practices in cooperative banks, focusing on customer expectations, satisfaction, and service improvements post-demonetization. Using both primary and secondary data, the research gathered insights from 150 customers across Kerala through questionnaires and interviews. The findings reveal that CRM significantly impacts customer trust, service quality, and loyalty.
Despite certain limitations, such as reliance on respondents' memory and challenges with illiterate participants, the study provides valuable recommendations for cooperative banks to develop innovative CRM measures, improve service offerings, and maintain strong customer relationships.

REFERENCES
1. DrKamat S G, “ Management of Co-operative banks’. Himalaya publications.
2. DrParthoPratim Ray,” Management of Co-operative banks”. Himalaya publications.
3. Smith JS, Fox GL, Ramirez E. An integrated perspective of service recovery: A socio technical systems approach. Journal of Service Research. 2010.
4. Trepper C. Match your CRM tool to your business model. Information week. 2000;
5. MadhuJasola, Shivani Kapoor, “CRM: A competitive tool for Indian Banking sector”, 2008
6. Rajagopal, Romulo Sanchez (2005) Analysis of Customer Portfolio and Relationship Management Models: Bridging Managerial Gaps, Journal of Business and Industrial Marketing.
7. Ramachandran, A., & Chidambaram, V. (2012). A review of customer satisfaction towards service quality of banking sector.
8. Dr.NEERAJ.K.DUBEY, Associate Professor VaikunthMetha National Institute of Cooperative Management;- Customer Relationship Management Practices In Branches Of State Cooperative Bank In Lucknow City.
9. Dr. Mohanadasan T;- Journal of Positive School Psychology http://journalppw.com 2022, Vol. 6, No. 4, 9406 – 9417, Customer Relationship Management Skill: A Sector-Wise Analysis Of The Variation Among The Bank Managers In Kerala
10. https://www.researchgate.net/publication
11. https://tojqi.net/index.php/journal/article/view/2605/1725

A Neuro-Financial Approach to Investor Behaviour towards Market Crash.
V.P Syed Abdullahil Hammad Research Scholar, PG & Research Department of Commerce Jamal Mohammed College (Autonomous), (Affiliated to Bharathidasan University), Tiruchirappalli
Pages: 14-25 | First Published: 05 Feb 2025
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Abstract
Neuro finance is the interdisciplinary field that integrates neuroscience and behavioural finance to examine the decision-making mechanism. This field combines insights from neuroscience, psychology, and economics to provide a more nuanced understanding of investor behaviour, which often deviates from the perfectly rational models assumed in traditional finance. This study examines the neuro-psychological factors involved in investor behaviour during unpredictable occurrences with significant market impacts. The data was collected from 200 active retail investors in Kerala who have been regularly buying and selling stocks over the past six months, completing at least five transactions per month. The study employed Structural Equation Modeling (SEM) to examine the relationships between biases, heuristics, neurotransmitters, and investor behaviour. The results confirm that biases, heuristics, and neurotransmitters significantly influence investor behaviour during unexpected market crash, while herding behaviour has no substantial effect.

REFERENCES

  1. Adnan Ali, Farzand Ali Jan, & Mughira Jehanzeb. (2015). Effects of stock market crash on investors behavior. Journal of Management, 13-21.

  2. Ahmad, Mumtaz. (2018). Impact of Neurotransmitters, Emotional Intelligence and Personality on Investor’s Behavior and Investment Decisions. Pakistan Journal of Commerce and Social Science., 330-362.

  3. Azam, Anwar, Khan, Muhammad, & Waqas. (2024). Behavioral Finance Factors Influence on Investment Decision Making of Individual Investors in PSX and PMEX. Journal of accounting and finance in emerging economies.

  4. Elena Ortiz-Teran, Ibai Diez, Jorge Sepulcre, Joaquin Lopez-Pascual, & Tomas Ortiz. (2021). Connectivity adaptations in dopaminergic systems define the brain maturity of investors. Scientific Reports.

  5. Gorsuch, R. L. (1983). Factor Analysis (2nd ed.). New York: Psychology Press. doi:https://doi.org/10.4324/9780203781098

  6. Jinesh Jain , Nidhi Walia, Himanshu Singla, Simarjeet Singh, Kiran Sood, & Simon Grima. (2023). Heuristic Biases as Mental Shortcuts to Investment Decision-Making: A Mediation Analysis of Risk Perception. risks, 72-72.

  7. K, Arjun, Goud., Dr., K., V., R., Satya, Kumar., & Dr., P. Chakradhar. . (2024). A study on behavioural finance and its impact on decision making of an investment. EPRA international journal of economics, business and management.

  8. Khan A, & Mubarak MS. (2020). Measuring the role of neurotransmitters in investment decision: A proposed constructs. Int J Fin Econ., 1–17. 

  9. Marcelina, Piotrowski., Christian, & Bünnings. (2022). How heuristics in judgement influence the securities investment decision process. . Journal of Financial Services Marketing, 1-9.

  10. Mikella A. Green, Jennifer L. Crawford, Camelia M. Kuhnen, Gregory R. Samanez-Larkin, & Kendra L. Seaman. (2023). Multivariate associations between dopamine receptor availability and risky investment decision-making across adulthood. Cerebral cortex communications.

  11. Mohan, Prasad, & Sapkota., Dhan, Raj, Chalise. (2023). Investors’ Behavior and Equity Investment Decision: An Evidence from Nepal. Binus business review : management, accounting and hospitality management, 209-221.

  12. Mudunuri, Padmanabha, Raju, Chokkamreddy, & Prakash. (2024). Exploring Cognitive and Emotional Influences on Investment Decisions: An Analysis of Psychological Factors Affecting Investor Behavior. . International Journal of Advanced Research in Science, Communication and Technology, 342-354.

  13. Ning Tang. (2021). Cognitive abilities, self-efficacy, and financial behavior. Journal of Economic Psychology.

  14. Peterson, R., & Kim, Y. (2013). On the relationship between coefficient alpha and composite reliability. Journal of Applied Psychology, 194–198.

  15. Rafał, Muda., Mariusz, Kicia., Małgorzata, Michalak-Wojnowska., Michał, Ginszt., Agata, Filip., Piotr, Gawda., & Piotr, Majcher. (2018). The Dopamine Receptor D4 Gene (DRD4) and Financial Risk-Taking: Stimulating and Instrumental Risk-Taking Propensity and Motivation to Engage in Investment Activity. Frontiers in Behavioral Neuroscience.

  16. Sahi SK. (2017). Psychological biases of individual investors and financial satisfaction. J Consumer Behav., 511–535.

  17. Steven, G., Sapra., Paul, J., Zak. . (2008). Neurofinance: Bridging Psychology, Neurology, and Investor Behavior. Social Science Research Network.

  18. Sydney, Ferreira, Santos., Rodolfo, Leandro, de, Faria, Olivo., George, André, Willrich, Sales., & Fabiana, Lopes, da, Silva. (2023). Heuristics and Stock Buying Decision: Evidence from Brazil, Pakistan, and Malaysia Stock Markets. . International journal of social science studies.

Impact on Customer Satisfaction towards Online Shopping Chennai District
Dr S Sridharan Assistant Professor Department of Business Administration. Sir Theagaraya College Chennai -600021.
Pages: 23-48 | First Published: 05 Feb 2025
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Abstract 

In the way of digital advertising and net communiqué commercial enterprise companies are coordinating tremendous marketing and marketing activities which includes market studies, product development, tell customers approximately product capabilities, promotion, consumer offerings, purchaser remarks and so on. Online shopping for is used as a medium for conversation and digital trade, it is to boom or enhances in cost, notable, and elegance of handing over consumer advantages and higher delight, this is why online purchasing is more consolation and daily growing its reputation. The virtual advertising gamers are namely online advertising and advertising and marketing, on-line advertising interest takes area inside the draw round of purchasing and selling interest, making the method remain whole. The online market is dominated by way of potential clients each on the domestic and foreign level. It is usual and there is a risk for the customers to lose their interest and their energy being affected due to Consumers ‘delight and outlook closer to Online Shopping and the consequential publicity. Further, there is study enables to research the diverse demographic elements which have an impact on the choice making method of different of clients ‘expectation and desire toward Online Shopping. The take a look at covers the customers’ delight and attitude towards Online Shopping. Our awareness of the problem regions is Consumers’ outlook towards online buying to decide the attractive factors that have an effect on customers to purchasing and people factors with assist marketer to formulate their strategies towards online marketing respectively. Keywords: Online Shopping, Customer Satisfaction, and online buying behavior

References

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 3. Khalid Ashraf Chishty (2011), The impact of capital adequacy requirements on profitability of Private sector Banks in India, International journal of research in commerce & management vol 2(2011), No.7 (July) 122- 129. 

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9. Rakesh Kumar and Bimal Anjum (2017), Capital adequacy ratio as a performance indicator of the banking sector in India – An analytical study of selected banks, Account and Financial Management Journal Volume 2 Issue 6 June 2017 798-804.

A Study on a Customer Perception and Satisfaction towards Tata Motor Cars with reference to Tiruchirappalli City
M. Mohamed Thanseer Ph.D Full Time Research Scholar , PG and Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University), Tiruchirappalli.
Pages: 26-33 | First Published: 05 Feb 2025
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Abstract
Automotive industry is one of the main pillars of Indian economy. It is one of most important indicators of purchase intentions and customer loyalty. It helps us to predict business growth and revenue. Consistency is secret ingredient to making customer happy. For this study purpose collecting sample size of 150 respondents. This industrial research report focuses on identifying customer perception and satisfaction with Tata Motors in Tiruchirappalli city. The study aims to identify factors affecting Tata Motors' sales, as consumers' perceptions may differ from the producer's intended offerings, which can negatively impact both parties in today's competitive environment. The study used a questionnaire that included questions about the cost of the car, its fuel efficiency, how well it was maintained, the aftersales services the company gave, the financial services it provided for the purchase, its performance.

REFERENCES
1. Man, M. M. K., & Yang, L. R. (2023). Factors Affecting Customer Satisfaction in Purchasing Car. International Journal of Marketing Studies, 15(1), 1-12.
2. Dr P Kuppuraj, G Sabarinathan and M Mohan (2019), A Study on Customer Satisfaction towards Tata Motors in Tiruchirappalli North. Volume-4, Issue-03, March-2019, ISSN:2455-385(Online), Research Review International Journal of Multidisciplinary www.rrjournals.com (UGC listed Journal).
3. Joshi, Krishna, and ChetnaParmar. "A study on Fundamental Analysis–Factors affecting Selection of Security for Portfolio Construction with special reference to Automobile Industry." (2017).
4. S Jyothirmayi Reddy, B Venkateswara Reddy, Prof S Durga Rao (2016), Study on customer Satisfaction towards Tata Motor cars in Andhra Pradesh.
5. Binodini, Ratna, and Amiya Priyadarshini Das."Review of Social Exclusion and Inclusive Policy in India." Economic Affairs 58.1 (2013): 43-47.
6. M Shanthini Devi, S Arun Priya (2013), Study on customer satisfaction towards Tata nano car with special reference to Tiruchirappalli city. Volume-2, issue:8, ISSN No 2277-8160.
7. Dr Sandesh Kumar Sharma, Kiran Sharma, Makshud Khan (2011), A Study and Analysis of Customer Satisfaction of Tata Motors in Jaipur, Rajasthan. Volume-2(4),2011,250-257, ISSN:2229-6247.

An Analysis of the Variables Influencing Consumer Behavior with Regard to Online Food Delivery Services.
R. Padmanaban PhD. (FT) Research Scholar, P.G & Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University) Tiruchirappalli.
Pages: 34-40 | First Published: 05 Feb 2025
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Abstract
The online food delivery industry has emerged as a new channel of food delivery and marketing in order to capture a bigger share and sale in the food industry. This new type of business delivery has become very popular, especially among young, busy and working people. In addition, this business has become more competitive due to the increasingly new business entries and users’ expectation resulted from the anxiety of online food ordering and time convenience, but not at the expense of providing quality products and services. Therefore, it is very crucial that online service providers understand the nature and requirements as well as the pertinent aspects of the online service industry that are considered important to the customers in this emerging market. This study tries to explore and gauge information to guide the online service providers regarding the requirements and attributes of this new service delivery system.

REFERENCES
1. Agarwal R, Prasad J. A conceptual and operational definition of personal innovativeness in the domain of information technology. Information systems research. 1998 Jun;9(2):204-15
2. Brady MK, Cronin Jr JJ. Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. Journal of marketing. 2001 Jul;65(3):34-49.
3. Amir, H. and Rizvi, W., 2017. Influence of perceived risk and familiarity on willingness to transact in online food shopping in developing economies: an (extended) abstract. in Stieler, M. (Ed.), Creating Marketing Magic and Innovative Future Marketing Trends, Springer, Cham, pp. 891-895.
4. Arora, N. and Aggarwal, A. (2018). The role of perceived benefits in formation of online shopping attitude among women shoppers in India. South Asian Journal of Business Studies, 7(2), 91-110.

Green Entrepreneurship in Chennai: A Catalyst for Sustainable Economic Growth and Achieving SDG 8
M. N.Aishwarya Anandavalli Full-time Research Scholar, Faculty of Science and Humanities, SRMIST Kattankulathur – 603203.
Pages: 41-47 | First Published: 05 Feb 2025
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Abstract
The Sustainable Development Goals (SDGs) are a set of 17 global objectives established by the United Nations to address critical social, economic, and environmental issues by 2030. Among these, Goal 8 focuses on promoting inclusive and sustainable economic growth, productive employment, and decent work for all. Green entrepreneurship is essential in achieving this goal by combining business innovation with environmental sustainability. It helps create jobs, reduces environmental impact, and fosters long-term economic growth.
In Tamil Nadu, a state known for its strong industrial base and agricultural heritage, green entrepreneurship has significant potential to address economic and environmental challenges. From renewable energy projects like solar and wind power to sustainable farming and eco-friendly manufacturing, green businesses are contributing to economic development while preserving natural resources. These efforts align with the objectives of SDG 8 by generating employment and promoting sustainable economic practices in the region.
This study uses a survey-based research methodology to understand the role of green entrepreneurship in achieving SDG 8 in Chennai. The survey collects data from entrepreneurs, green products customers, and academicians to assess their awareness, challenges, and strategies for green business practices. The findings aim to highlight how green entrepreneurship can drive inclusive growth and sustainable development in Chennai while addressing unemployment and environmental issues. This research underscores the importance of green entrepreneurship as a key strategy to achieve SDG 8 and build a sustainable and inclusive future for Chennai

REFERENCES
1. Hall, J. K., Daneke, G. A., & Lenox, M. J. (2010). Sustainable development and entrepreneurship: Past contributions and future directions. Journal of Business Venturing, 25(5), 439-448. https://doi.org/10.1016/j.jbusvent.2010.01.002
2. International Labour Organization. (2019). Decent work and the Sustainable Development Goals. Retrieved from https://www.ilo.org
3. Jain, P., & Sharma, S. (2021). Role of green entrepreneurship in achieving sustainable development goals. Journal of Sustainable Business Practices, 3(2), 45-58.
4. Kumar, R. (2020). Tamil Nadu’s progress in achieving Sustainable Development Goal 8. Economic Review of States, 12(3), 34-42.
5. Ramanathan, S. (2022). Green entrepreneurship as a pathway to SDG 8: A Tamil Nadu perspective. Indian Journal of Entrepreneurship, 8(1), 56-67.
6. Schaper, M. (2010). Understanding the green entrepreneur. International Journal of Entrepreneurship and Small Business, 31(4), 46-63.
7. Tamil Nadu Planning Commission. (2021). Annual report on SDG implementation in Tamil Nadu. Retrieved from https://www.tn.gov.in
8. United Nations. (2015). Transforming our world: The 2030 Agenda for Sustainable Development. Retrieved from https://sdgs.un.org
9. UNDP. (2020). SDG 8: Decent work and economic growth. Retrieved from https://www.undp.org
10. Wicklum, M. (2019). Green entrepreneurship: A new pathway for sustainable economic growth. Sustainable Economy Journal, 5(4), 22-30

UPI - A Paradigm Shift in India's Digital Payment Ecosystem
Dr. M. Balasubramanian Assistant Professor & Research Advisor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Tiruchirappalli, Tamil Nadu, India. (Affiliated to Bharathidasan University).
Pages: 48-56 | First Published: 05 Feb 2025
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Abstract
This paper analyzes the impact of the Unified Payments Interface (UPI) on India's digital payment ecosystem since its inception in 2016. Following India's demonetization policy, UPI emerged as a critical infrastructure that changed how people conduct financial transactions. The research analyzes the evolution and impact of UPI by focusing on its technological framework, market adoption, and role in promoting financial inclusion.The study investigates how private sector players like Google Pay, PhonePe, and Paytm utilized UPI to develop accessible payment solutions. Through data analysis, the research identifies key players that drove UPI's widespread adoption on different segments of society. The findings highlight UPI's significant impact on financial inclusion and digital payment adoption while acknowledging challenges in security and regulatory compliance. This research contributes to understanding how technological innovation in payment systems can transform financial behaviors and promote economic inclusion. The insights from this study are relevant for policymakers, financial institutions, and technology providers working on digital payment solutions in developing economies.

REFERENCES
1. Bagla, R. K., & Sancheti, V. (2021). Digital Payment Service in India - A Case Study of Unified Payment Interface. Journal of Management (JOM), 8(4), 65-72. https://doi.org/10.34218/JOM.8.4.2021.008
2. UPI Product Statistics. (2024, December 25). NPCI. Retrieved January 12, 2025, from https://www.npci.org.in/what-we-do/upi/product-statistics
3. Baheti, G., Toshniwal, N., & Bhuriya, K. (2024). THE GLOBAL EVOLUTION OF THE UNIFIED PAYMENTS INTERFACE (UPI): a CATALYST FOR DIGITAL FINANCIAL INCLUSION. Journal of the K.R. Cama Oriental Institute, 31–32.
4. Ramachandran, Kalyanasundharam. (2018). UNIFIED PAYMENTS INTERFACE (UPI) -TRANSFORMATION OF DIGITAL PAYMENT SYSTEMS IN INDIA. 5. 42-48.
5. Rajendran, G., Sivabushanan, V., & S, S. (2022). A Paradigm Shifts in Digital Payment Transactions: UPI, IMPS & NFS Before and After COVID-19 to seize opportunity of cashless economy in India. Central European Management Journal, 916–916. https://www.researchgate.net/publication/364994656
6. Digital Payments driving the growth of Digital Economy | National Informatics Centre | India. (n.d.).
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Customer Satisfaction towards Wired Internet Service Provided by Jio Fiber
M. Mohamed Arief Ph.D Full Time Research Scholar, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University), Tiruchirappalli.
Pages: 57-63 | First Published: 05 Feb 2025
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Abstract
Broadband is defined as a fast connection to the internet that is always on. It allows the user to send e - mails, download images and music, watch videos, etc. This study analyzes the factors that influence the customers to go for JIO Fiber, customers opinion on JIO Fiber and also study the problems faced by JIO Fiber subscribers. The results show that the brand name and low charges are the main factors which influence the customers to subscribe JIO Fiber. But the company should improve the quality of service, the internet access speed, the download limit and also the Internet speed.

REFERENCES
1. Tien, N. H., & Huong, L. T. M. (2023). Factors affecting customers satisfaction on public internet service quality in Vietnam. International Journal of Public Sector Performance Management, 1(1).
2. Yusof, Z. M., Nagapan, K., Amir, S., Nasir, N., &Zulhafizsyam, W. M. (2022). The Influence of Service Quality on Customer Satisfaction towards Internet Service Providers among Malaysian. International Journal of Business and Technopreneurship (IJBT), 12(1), 33-44.
3. Hendeniya, H. M. U. S., & Fernando, A. L. (2022). Impact of internet service quality on customer satisfaction special reference to internet service providers during covid–19 period. Sri Lanka Journal of Marketing, 8(0), 61.
4. Abdullah, N. N., & Afshar, P. A. (2019). Investigating research and development costs on the profitability of Iranian industries. Journal of Organizational Behavior Research., 1-14.
5. Ali, B., Gardi, B., Othman, B. J., & Ahmed, A. S. (2021). Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality. International Journal of Engineering, Business and Management (IJEBM), 14-28.
6. Sasono, I., JUBAEDI, A. D., NOVITASARI, D., WIYONO, N., RIYANTO, R., OKTABRIANTO, O., ... & WARUWU, H. (2021). The impact of e-service quality and satisfaction on customer loyalty: Empirical evidence from internet banking users in Indonesia. The Journal of Asian Finance, Economics and Business, 8(4), 465-473.

E-Commerce Models and Technology for Sustainable Development: An Overview of Indian Case Study
Dr. G.Hadi Mohamed Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University), Tiruchirapplli.
Pages: 64-71 | First Published: 05 Feb 2025
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Abstract
E-commerce models are essential in sustainable development globally they are among the most important technology and innovation of India’s pillars. Technologies are essential parts of the strategic approach that aims to become a completely paperless city through digitalisation. The analyses begin with reviewing the most relevant literature on sustainable e-commerce and the e-commerce models. The primary outcome of this research demonstrated how a thriving environment, marked by adequate investments and opportunities provided by the government, supported e-commerce development and technology adoption. Subsequently, those models are matched with sustainable strategies. The analysis is carried out through an organic growth research framework.

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India as an Emerging Hub of Global Manufacturing and Reliable Supply Chain- A Blockchain Perspective in Exports
Dr.A.S.Kalyana Kumar Associate Professor, IPE Hyderabad.
Pages: 72-77 | First Published: 05 Feb 2025
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Abstract
The implementation of blockchain in agriculture could revolutionize the sector by creating an immutable record of transactions, from farm to fork. This would not only ensure food safety and quality but also enable fair pricing and reduce intermediaries, directly benefiting farmers. Moreover, smart contracts on the blockchain could automate payments and enforce agreements, streamlining processes and reducing disputes in the agricultural supply chain. These advancements align with the "Make in India" initiative by fostering innovation, attracting investments, and positioning India as a leader in agri-tech solutions.
Technology-driven, integrated supply chains enable entities to reduce inventory and costs, add product value, extend resources, accelerate time to market, expand market, increase pricing for sellers and variety for buyers as well as retain customers. In order to have a successful supply chain, the Indian Government has sought to involve multiple stakeholders to improve interactions between farmers, processors, distributors and retailers. The Indian government’s focus is on supply chain-related infrastructures like cold storage, abattoirs and food parks.

REFERENCES
1. -, A., -, T., -, R., -, Z., & -, S. (2024). Traceability of Fruits and Vegetables Agricultural Products using Blockchain. International Journal For Multidisciplinary Research, 6(3). https://doi.org/10.36948/ijfmr.2024.v06i03.19943
2. Adewusi, A., Chiekezie, N., & Eyo-Udo, N. (2023). Blockchain technology in agriculture: Enhancing supply chain transparency and traceability. Finance & Accounting Research Journal, 5(12), 479–501. https://doi.org/10.51594/farj.v5i12.1514
3. Aung, M. M., & Chang, Y. S. (2022). Food Traceability (pp. 119–135). springer. https://doi.org/10.1007/978-3-031-09567-2_8
4. Choudhury, R. N. (2020). Why did make in India scheme fail to attract FDI inflows in Indian manufacturing sector? Journal of Public Affairs, 22(1). https://doi.org/10.1002/pa.2341
5. Chung, S., Lee, C. H., Kim, K., & Oh, W. (2023). Interdependence between online peer‐to‐peer lending and cryptocurrency markets and its effects on financial inclusion. Production and Operations Management, 32(6), 1939–1957. https://doi.org/10.1111/poms.13950
6. Dange, S., &Nitnaware, P. (2023). Secure Share: Optimal Blockchain Integration in IoT Systems. Journal of Computer Information Systems, 64(2), 265–277. https://doi.org/10.1080/08874417.2023.2193943
7. Duan, J., Zhang, M., & Xiao, B. (2024). Exploring the Application of Blockchain Technology in Logistics and Transportation System. Frontiers in Business, Economics and Management, 14(2), 111–114. https://doi.org/10.54097/4990y379
8. Hasan, I., & Habib, M. (2022). Agri-Food Supply Chain (ASC) in Bangladesh: A Linear Physical Flow. International Supply Chain Technology Journal, 8(12). https://doi.org/10.20545/isctj.v08.i12.03
9. Jabade, V., Pawar, M., & Powar, S. (2023). Blockchain based Application for Fake Product Detection. INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN
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Impact of Multisensory Cues in Consumer’s Preference towards Food Products in Tiruchirppalli District
C.Veeralakshmi Ph.D. Research Scholar (Part time), PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University), Tricuchirappalli
Pages: 78-83 | First Published: 05 Feb 2025
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Abstract
In the highly competitive food industry, understanding consumer preferences is crucial for attracting new customers and retaining existing ones. This study explores the impact of multisensory cues—such as visual appeal, aroma, texture, taste, and sound—on consumer preferences for food products in TiruchirappalliCity. Multisensory experiences play a significant role in influencing purchasing decisions, as consumers increasingly select products based not only on their functional needs but also on the sensory and emotional satisfaction they provide.While there is substantial growth potential in the food market, businesses often encounter challenges in reaching their target audience effectively. This research aims to identify the key forces driving consumer preference patterns, particularly focusing on how multisensory cues influence decision-making. It also examines the role of producers' personal interest and creativity in leveraging these cues to gain a competitive edge. By integrating multisensory cues into marketing and advertising efforts, producers can create more engaging and memorable experiences for their customers, fostering loyalty and long-term success.

REFERENCES
1. Danny Tengti Kao; "The Impact of Envy on Brand Preference: Brand Storytelling and Psychological Distance as Moderators", JOURNAL OF PRODUCT & BRAND MANAGEMENT, 2019.
2. Hosun Lee; D. Chang; Sabine A. Einwiller; "A Study on The Dynamics Between The Moral Reasoning Process and Celebrity Image and Their Impact on Consumers’ Support for Celebrity Comebacks After A Transgression", JOURNAL OF PRODUCT & BRAND MANAGEMENT, 2020.

Exploring Challenges in Mobile Banking Adoption in India
Dr. Y. Moydheen Sha Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), ( Affiliated to Bharathidasan University), Tiruchirappalli, Tamilnadu, India
Pages: 84-94 | First Published: 05 Feb 2025
Full text | Abstract | PDF | References | Request permissions

Abstract
Mobile Banking is a new and rapidly-adopting alternative banking system. Mobile banking simply means use your mobile phone or cell device to perform online banking tasks such as Monitoring account balance, transferring funds between accounts, bill payment and locating an ATM. Mobile banking is growing yet there are numbers of issues and threats in mobile banking system and the major problem of mobile banking is its non-adoption by the customers. This research focuses on the barriers in adoption of mobile banking. It further focuses on preferred services by the mobile banking customers and influence of demographic variable on mobile banking service adoption. Findings suggest that customers’ security concern is the major barrier in adopting mobile banking services. As far as preferred services are concern balance check tops, as customers prefer information based services rather than financial services provided by the bank

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Reimagining Entrepreneurship: Women on a Transformational Journey
Dr. I. Ashiq Mohamed Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University), Trichy, Tamilnadu.
Pages: 95-106 | First Published: 05 Feb 2025
Full text | Abstract | PDF | References | Request permissions

Abstract
This study primarily emphasizes analyzing the problems faced by women entrepreneurs in starting a new business. To overcome these hurdles the Government of Tamilnadu has initiated many schemes. Rural Entrepreneurship Development Program (REDP), Prime Ministers Employment Generation Program (PMEGP), Employment Development Department (EDD) in Karur city, Tamilnadu. This Research examined the problems faced by women entrepreneurs to start a new business with the three training programs from Karur city. A conceptual model with three hypotheses was developed and data were collected from 207 women entrepreneurs in the form of a structured questionnaire from the women entrepreneurs. To analyze the problems of women entrepreneurs, 207 respondents were selected by stratified random sampling method. A well-structured questionnaire was designed to collect information from the women entrepreneurs. The data were collected from the District Industries Centre (DIC), Karur district from the beneficiaries of the state-sponsored scheme. There is a significant impact of training programs on problems faced by women entrepreneurs across the socio-economic characteristics of entrepreneurs. The Government of India has introduced many new entrepreneurial development schemes to provide sufficient financial assistance and provide training on development skills to climb the ladder of success. Gender- specific training should also be given to city entrepreneurs on socio-economic conditions.

REFERENCES
1. A.R. Desai and A. Mohiuddin, Involving women in agriculture – Issues and strategies, India Journal of Rural Development, 11(5) (1992), 506-648.
2. Ahamed, D. S. R. (2015). Customer Perception Towards Internet Banking Services In Trichy District. International Journal of Business and Administration Research Review, 1(11), 95-101.
3. Ahamed, D. S. R. (2023). Government secondary schools teacher's attitude towards ICT in Trichy city. Research and reflections on education, 21, 307-314.
4. Ahamed, S. B., & Ali, E. M. THE IMPACT OF SOCIAL MEDIA ON CONSUMERSBUYING BEHAVIOUR. Primax International Journal of Marketing (PIJM).
5. Ahamed, S. B., & Ali, E. M. THE IMPACT OF SOCIAL MEDIA ON CONSUMERSBUYING BEHAVIOUR. Primax International Journal of Marketing (PIJM).
6. AHAMED, S. R. ANALYZING THE CUSTOMER DIFFICULTY IN USING INTERNET BANKING SERVICES WITH REFERENCE TO SELECTED PUBLIC SECTOR BANKS.
7. Ahmed, K. T. (2018). 41. IMPACT OF TANNERIES WASTE DISPOSAL ON ENVIRONMENT WITH SPECIAL REFERENCE TO VELLORE DISTRICT TAMIL NADU. International Review of Business and Economics, 2, 173-175.
8. Ahmed, K. T. (2018). Impact Of Tanneries Waste Disposal On Environment With Special Reference To Vellore District Tamil Nadu. International Review of Business and
Economics, 1(3), 35.
9. Ahmed, M. S. (2020). PREFERENCE AND SATISFACTION TOWARDS TWO WHEELERS WITH SPECIAL REFERENCE TO WOMEN CONSUMERS.
10. Ahmed, M. S., & Badhusha, M. H. N. (2025). The Impact of Merger and Acquisition on Customers Service of PNB Bank During COVID-19 Pandemic. In Recent Trends In Engineering and Science for Resource Optimization and Sustainable Development (pp. 443-447). CRC Press.
11. Ahmed, M. S., Badhusha, M. H. N., & Mohamed, I. A. Impact of Digital Shopping on Consumers’ Purchasing Decisions. Emperor Journal of Economics and Social Science Research, 2(2).
12. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Consumer Preference and Satisfaction towards Domestic Solar Water Heaters in Tiruchirappalli District.
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15. Ameen, A. N., Ahmed, K. T., Ahmed, N. M. F., & Mohamed, I. A. (2024). Consumer Buying Behaviour On Air Conditioner–A Study In Ambur Taluk, Tirupattur District, Tamilnadu. Educational Administration: Theory and Practice, 30(5), 1007-1011.
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A Study on Customer Experience towards Service Quality of Axis Bank Limited in Tiruchirappalli District
Dr. N. Sabrin Assistant Professor , PG & Research Department of Commerce (SF-Women), Jamal Mohamed College, (Autonomous), Affiliated to Bharathidasan University, Trichy-20 Tamil Nadu.
Pages: 107-116 | First Published: 05 Feb 2025
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Abstract 

Customer loyalty has been significantly impacted by service quality.They can lead to customer satisfaction and customer loyalty. The aim of this study is to find customer perceptions on service quality dimensions among consumers of a bank services. The findings demonstrate that providing high-quality service is crucial to fostering customer loyalty, which in turn fosters consumer fulfilment and loyalty. Therefore, bankers should be concerned in determining the level of customer service reliance in order to establish high service quality. The opinions of the banks' consumers assess the quality of their services. Customer satisfaction and loyalty are indicators of favourable opinions about banking services.
Banking has entered the electronic era.This resulted from changes made in accordance with WTO regulations.Private sector banks have been permitted to open their banks in the country. On the other hand, the private sector started its technological operations from the beginning and allowed the nation’s elite to experience the greatest banking methods found in western nations.
Their ability to anticipate the digital world and the growing electronic industry has prompted them to develop a superior customer service approach that can meet the needs of their customers’.

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www.axisbank.com
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Exploring Customer Perspectives on CRM Practices in India's E-Commerce Sector
A. Nilofer PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Trichy – 620020.
Pages: 117-124 | First Published: 05 Feb 2025
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Abstract
The main objective of relationship management is to retain current customers rather than prioritize attracting new ones. Loyal customers frequently share their experiences with potential customers, thereby acting as drivers for new customer acquisition. This study investigates the relationship management approaches and techniques utilized by three e-commerce companies to strengthen customer retention. It evaluates three independent variables customer acquisition methods, customer retention strategies, and service quality and their influence on the dependent variable, customer satisfaction. A carefully designed questionnaire was employed to gather data from 240 respondents using a purposive sampling method. Statistical measures, including mean, standard deviation, and t-tests, were applied for data evaluation. The results reveal a strong connection between customer relationship management strategies and customer satisfaction. To achieve customer loyalty, companies must nurture robust connections with their clientele by emphasizing these critical independent variables.

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Digital Transformation in Business Operations: A Catalyst for Entrepreneurial Growth
V.P Jamshid Ph.D., Associate Professor of Commerce, Farook College (Affiliated to University of Calicut), P.O Farook College, Kozhikode, Kerala.
Pages: 125-134 | First Published: 05 Feb 2025
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Abstract
Digital transformation has become a defining force in modern business operations, driving innovation, efficiency, and scalability. This paper examines the impact of digital transformation on entrepreneurial ventures in the global context, supported by data analysis from recent studies. It highlights opportunities, challenges, and actionable strategies for fostering entrepreneurship in an era of rapid technological change. The study reveals that startups leveraging digital tools report a 35% higher revenue growth rate, while SMEs adopting AI-powered systems have reduced costs by 25%. Despite these advancements, challenges such as digital skill gaps and cybersecurity threats persist, particularly in developing economies. This paper concludes with recommendations for addressing these challenges through skill development, policy interventions, and sustainable strategies.

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A Comprehensive Outlook on Customer Relationship Management in the Banking Sector
Dr.Y.Razeeth Khan Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Affiliated to Bharathidasan University, Tiruchirappalli, Tamilnadu, India.
Pages: 135-148 | First Published: 05 Feb 2025
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Abstract 

CRM is a vigorous factor to improve the performance of the banks. In order to excel in their services, the present day banks have shifted their focus from the twin functions of accepting of deposits and lending of loans to anytime and Anywhere Banking. Fundamentally customers are regarded as non-core financial asset by the banks across the globe in contemporary scenario. Courtesy, correctness and rapidity are instrumental factors in the smoother performance of a bank. A highly satisfied customer will market for the bank and bring in more new customers to increase the business of the banks. 

In this article, researcher has highlighted the aspects like usefulness, essence, factors affecting CRM and finally discussed steps to improve CRM in banking Industry. As it is empirical study, investigation was made on both bankers and customers and data were collected therefrom. Results were made based on the data analysis.

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The Role of Women in Sustainable Entrepreneurship: Addressing Problems and Identifying Prospects
M. Jamila Nasiha Assistant Professor, PG & Research Department of Commerce (SF – Women), Jamal MohamedCollege(Autonomous), Trichy-20.
Pages: 149-160 | First Published: 05 Feb 2025
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Abstract 
As India moves toward sustainable development pretensions, sustainable entrepreneurship, which combines environmental, social, and profitable points, is getting more and more popular there. Women entrepreneurs are getting important numbers in this field, offering creative results in fields including sustainable fashion, ecotourism, organic husbandry, and waste operation. These entrepreneurs, on the other hand, defy particular problems, similar as limited access to backing, social and artistic walls, functional and business limitations, problems with networking and mentoring, nonsupervisory and policy walls, and the combined weight of managing both business and ménage duties. still, success rudiments including request openings, ecosystems and support networks, invention and competitive advantage, individual provocations and strengths, and institutional and policy support continue to flourish. Grounded on information gathered from a sample of 180 womanish entrepreneurs, this study investigates the openings and problems faced by women involved in sustainable entrepreneurship throughout India. Both quantitative and qualitative approaches are used in the study to examine the variables impacting their success. The results show that Indian women entrepreneurs are flexible in the face of impediments, using social impact objects, community networks, and creative approaches to produce long- lasting businesses. In order to promote sustainable entrepreneurship among Indian women, the report ends by suggesting specific interventions, including community- grounded incubators, mentorship networks, government backing programs, and backing schemes geared at women. By offering perceptivity into the unsexed aspects of entrepreneurship in the Indian environment, the study's findings will add to the expanding corpus of literature on sustainable entrepreneurship. In order to produce a terrain that supports women in sustainable business, the study will also give useful suggestions for lawmakers, banks, and support groups. These business possessors have the eventuality to significantly contribute to India's sustainable development, profitable growth, and environmental stewardship with the right kind of backing and concentrated interventions.

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An Empirical Study of Cryptocurrency Awareness, Acceptance, and Adoption Among Urban Consumers
Dr. A. Mehathab Sheriff Assistant Professor, PG and Research Department of Commerce, Jamal Mohamed College, Tiruchirappalli.
Pages: 161-169 | First Published: 05 Feb 2025
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Abstract
Crypto currencies—digital or virtual currencies secured by cryptography and based on blockchain technology, such as Bitcoin and Ethereum—have significantly impacted the global economic landscape. These innovative transaction methods have rapidly gained traction within the financial sector, altering the dynamics of the global economy. However, widespread acceptance and adoption remain hesitant, primarily due to misconceptions and a lack of proper understanding regarding their usage. These knowledge gaps present an opportunity to address these challenges. The findings highlight that cryptocurrency awareness has a direct, positive, and significant impact on adoption, with this relationship mediated by factors that drive cryptocurrency acceptance, such as its ease of use and perceived usefulness. Additionally, the results emphasize the crucial role of trust in strengthening both direct and mediating relationships. These insights underscore the importance of promoting a well-informed understanding of cryptocurrencies to facilitate their wider adoption within the financial ecosystem. By addressing misconceptions and reinforcing factors like ease of use, usefulness, and trust, policymakers and financial institutions can better position themselves to integrate and encourage the mainstream use of cryptocurrencies in global financial systems.

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Digital Inclusion Through Submarine Fiber Optic Connectivity: The Impact on Consumer Behaviour in Lakshadweep
E.K Mohammed Ilyas Research Scholar, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University) Tiruchirappalli
Pages: 170-179 | First Published: 05 Feb 2025
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Abstract
This study explores the relationship between digital inclusion and the effectiveness of digital marketing strategies in shaping consumer buying behaviour in Lakshadweep, an island region in India. With the introduction of high-speed internet connectivity, Lakshadweep residents gained improved access to digital platforms, including social media, websites, and YouTube. The study utilizes the Chi-square test to analyse the impact of different digital marketing strategies such as social media marketing, email marketing, online advertising, influencer endorsements, and content marketing on consumer behaviour. The results show that digital inclusion has significantly enhanced the reach of digital marketing strategies, with social media marketing, online advertising, and influencer endorsements proving to have the most substantial influence on consumer buying behaviour. Conversely, email marketing and content marketing showed minimal impact. The study concludes that digital marketing, supported by increased digital access, provides businesses with new opportunities to engage consumers in remote areas, highlighting the need for tailored marketing strategies to capitalize on the growing digital engagement in Lakshadweep.

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Empowering Entrepreneurs through Digital Banking Transformation: Advancing Financial Inclusion and Operational Efficiency
Dr. M.H.N. Badhusha Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Affiliated to Bharathidasan University, Tiruchirappalli, Tamilnadu, India
Pages: 180-193 | First Published: 05 Feb 2025
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Abstract
The study examines the transformative impact of digital banking on entrepreneurship in Tiruchirappalli, Tamil Nadu, focusing on its role in enhancing financial accessibility, operational efficiency, and business growth. Using a quantitative approach, data from 150 entrepreneurs across urban, semi-urban, and rural areas were analyzed. The findings reveal that digital literacy and regular usage of banking platforms significantly influence operational efficiency, with tailored financial products and technologies like AI and blockchain further empowering entrepreneurs. Despite these benefits, barriers such as limited digital literacy, infrastructural challenges, and trust issues persist. The study underscores the need for collaborative efforts among stakeholders to bridge these gaps through targeted education, improved infrastructure, and innovative digital solutions. By fostering financial inclusion and resilience, digital banking holds immense potential to empower entrepreneurs and drive regional economic development.

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39. K, V. K., & C, J. (2017). A comparative study of indiangst with canada model. Journal of Management and Science, 7(2), 254-258. https://doi.org/10.26524/jms.2017.34
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41. Mathew, F. A., Pushpa, B. V., Mohapatra, P. P., Pal, S., Ashokkumar, N., &Riyazahamed, K. (2024). Shaping the Future of Higher Education: Perspectives on Outcome-Based Education, Accreditation, and Institutional Rankings. Educational Administration: Theory and Practice, 30(6), 1816-1824.
42. Mohamed, I. A., Sha, Y. M., Ahmed, M. S., &Badhusha, M. H. N. (2021). CONSUMER PERCEPTION TOWARDS APPLE PRODUCTS WITH REFERENCE TO TIRUCHIRAPPALLI DISTRICT.
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45. NIJANTHAN, R. GST AND ITS IMPACT OF BUYING BEHAVIOUR ON FMCG IN TIRUCHIRAPPALLI DISTRICT Dr. K. VIJAYAKUMAR.
46. Narsis, I. Net Banking Services and Customer Perceived Value.
47. P. Punjabi, Aruna, Patill, R. Prasadh, S. Labhane, and Badhusha MHN, “Navigating the New Wave; Unveiling the Transformation Effects of social media On Digital Marketing in The Emerging Era,” Journal of Informatics Education and Research, vol. 4, no. 1, pp. 35–41, Jan. 2024, doi: 10.52783/jier.v4i1.516.
48. RIYAZAHAMED, K., & ALI, E. M. (2024). EVALUATING INDIA'S FINANCIAL DEVELOPMENT CHALLENGES ON THE PATHWAY TO $5 TRILLION. VISION INDIA–2047 towards USD 30 Trillion Economy Opportunities and Challenges, 18.
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51. Rajesh, P. G., & Vijayakumar, K. (2018). BRAND LOYALTY OF WOODLAND PRODUCTS WITH SPECIAL REFERENCE TO AEROCLUB WOODLAND PVT. LTD. Scholars Association of Kerala, 8(4-A), 116.
52. RAHMAN, T. H., AHMED, K. T., MOHAMED, I. A., & SHARIF, J. M. ANTECEDENTS TO EMPLOYEE ATTRITION AND ITS IMPACT ON ORGANIZATIONAL PRODUCTIVITY OF IT ORGANIZATIONS IN TAMIL NADU.
53. Syed Ibrahim, A. A. A Study On Consumer Preference And Satisfaction Towards Instant Food Products With Reference To Karur District.
54. SADASIVAN, M. A., & VIJAYAKUMAR, K. SOCIAL PRESENCE INFLUENCE ON THE CONSUMERS ATTITUDE TOWARDS ONLINE SHOPPING.
55. Shahid Ahmed, M. (2020). PREFERENCE AND SATISFACTION TOWARDS TWO WHEELERS WITH SPECIAL REFERENCE TO WOMEN CONSUMERS. Journal of Science Technology and Research (JSTAR) 1 (1):52-65.
56. Shajahan, M., & Safi, S. M. (2019). A study of consumer behaviour towards cosmetic products in Tiruchirappalli district. Intl J Res Anal Rev, 6(1), 224-229.
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60. SINDHASHA, A. M., & SAFI, S. M. A STUDY ON INVESTMENT IN THE EQUITY SHARES OF AUTOMOBILE AND AUTOMOBILE ACCESSORIES COMPANIES IN THE BOMBAY STOCK EXCHANGE-RISK AND RETURN ANALYSIS.
61. SIDDIQ, N. M., AHAMED, S. R., KHAN, Y. R., AHMED, M. S., BADHUSHA, M., & MOHAMED, I. A. (2025). IMPACT OF DIGITAL PAYMENTS ON THE EARNINGS AND BUSINESS OPERATIONS OF ROADSIDE STREET VENDORS.
62. Vijayakumar, K., & Nijanthan, R. (2019). A study on consumers buying behaviour towards FMCG products with reference to Karur District. International Journal of research and analytical reviews (IJRAR) Volume, 6, 265-270.
63. Vijayakumar, K. A STUDY ON CUSTOEMR’S INSIGHT TOWARDS CROSS SELLING PRACTICES OF ICICI BANK IN THRISSUR DISTRICT, KERALA.
64. VIJAYAKUMAR, K. A STUDY ON PATIENTS’PERCEPTION ON SERVICE QUALITY OF PRIVATE HOSPITALS IN TIRUCHIRAPPALLI DISTRICT N. SABRIN.
65. Vijayakumar, K., & Sadasivan, M. A. SOCIAL PRESENCE INFLUENCE ON PURCHASE BHAVIOUR–A THEORETICAL GO THROUGH.
66. Yang, J., Katsanis, L. P., &LeBel, J. (2022). DOES ONLINE CONVENIENCE MAKE YOU WANT TO BUY MORE? SOCIAL PRESENCE AND PURCHASE INTENTION IN SOCIAL COMMERCE. International Journal of Management, Marketing & Decision Science (IJMMDS), 2(1)

Issues and Challenges of Women Empowerment in Corporate Sectors
Dr. K. Riyazahamed Assistant Professor, PG and Research Department of Commerce, Jamal Mohamed College (Autonomous) (Affiliated to Bharathidasan University) Tiruchirappalli, Tamil Nadu.
Pages: 194-208 | First Published: 05 Feb 2025
Full text | Abstract | PDF | References | Request permissions

Abstract
Women’s Empowerment has been an issue of immense discussions and contemplation over the last few decades world-wide. This as an outline has been on top of the lists of most government plans & programs as well. Efforts have been made on a regular basis across nations to address this issue and enhance the socio-economic status of women. However, it has been observed that most of the policies and programs view empowerment in the economic sense only working in the belief that economic self-reliance empowers women ignoring other variables like health, education, literacy etc. Women empowerment has become a critical focus for countries worldwide, including India, as it contributes to overall economic growth and social development. The corporate sector plays a significant role in driving women's empowerment, both in terms of fostering gender equality within their organizations and promoting the participation of women in decision-making positions. However, despite progress, women in corporate sectors in India still face several challenges and obstacles in their professional journey. This study aims to identify and analyze these issues and challenges, intending to propose strategies for promoting women's empowerment in corporate sectors in India

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A Study on Investment Attitude And Satisfaction Level of HDFC Bank Employees in the Trichy District
Dr. M. Shahid Ahmed Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Affiliated to Bharathidasan University, Tiruchirappalli, Tamilnadu, India
Pages: 209-221 | First Published: 05 Feb 2025
Full text | Abstract | PDF | References | Request permissions

Abstract
Savings is essential for any prudent investor in spite of various commitments that they face in the complex society. All human beings work to earn money and walk a mile extra in order to earn more money in order to accumulate savings to meet any financial crisis that arise in the future. The wants of human beings in unlimited and they have to work in order to earning come. The money saved is invested by allocating money towards assets in the hope of making the future better. Investments are made with a view of earning returns which grows in to higher sum. In this research paper, an attempt has been made to study the investment behavior of HDFC Bank employees and the level of satisfaction towards various investment alternatives. The study has been done with a sample of 100 HDFC Bank Employees working in Trichy district. A structured questionnaire has been framed and the data has been collected and interpreted with the help of statistical tools such as measure of central tendency and analysis of variance. The result of ANOVA shows that there is no significant difference between expected return and the level of satisfaction of bank employees working in HDFC Bank.

REFERENCES
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A Study on Social Mediaconversation to Increase Brand Awareness: Start up organization context- An Empirical Study
Dr. S. Saleem Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University), Tiruchirappalli, Tamilnadu, India
Pages: 222-231 | First Published: 05 Feb 2025
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Abstract
The increasing use of social media platforms has transformed the way brands communicate with their target audiences. This research study examines the role of social media conversations in enhancing brand awareness. Through an empirical investigation, the research explores how engagement in online discussions, user-generated content and interactive communication strategies influence consumer perceptions and brand visibility. By analysing conversations across popular social media platforms such as Twitter, Facebook, and Instagram, this study identifies key factors that contribute to a brand's growth in terms of awareness and recognition. Additionally, the study reveals the importance of timely responses, influencer partnerships, and community-building activities in amplifying brand messages. The results offer valuable insights for marketers seeking to improve brand presence and loyalty through digital platforms. This research article highlights the need for businesses to adopt a strategic approach to social media conversations, not only as a marketing tool but as a means to cultivate deeper relationships with consumers.

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Digital Transformation in India's FMCG Industry
Dr. R. Nijanthan Assistant Professor, PG and Research Department of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University) Tiruchirappalli, Tamil Nadu.
Pages: 232-245 | First Published: 05 Feb 2025
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Abstract
The Indian Fast-Moving Consumer Goods (FMCG) sector, a crucial component of the economy, has undergone a significant transformation due to the advent of digital technologies. This research explores the far-reaching implications of digital transformation in India’s FMCG industry, examining key areas such as e-commerce, supply chain optimization, consumer engagement, and operational efficiency. The study further investigates the emerging trends such as the rise of Direct-to-Consumer (D2C) models, the integration of Artificial Intelligence (AI) and Internet of Things (IoT) in supply chain management, and the growing reliance on personalized marketing strategies. Additionally, the paper identifies challenges related to infrastructure gaps, data security, and workforce upskilling, offering strategic recommendations for overcoming these obstacles. This research highlights how digital tools can empower FMCG companies to innovate, enhance customer experiences, and achieve sustainable growth in a rapidly evolving market landscape. Through a thorough analysis of industry trends and government initiatives, the study provides insights into how FMCG companies can leverage digital transformation to gain a competitive edge and meet the demands of a diverse and tech-savvy consumer base.

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Customer Buying Preferences and Post-Purchase Behavior towards Online Shopping with special Reference toTiruchirappalli District
D. Jeganathan Ph.D. Research Scholar, PG & Research Dept. of Commerce, Jamal Mohamed College (Autonomous) (Affiliated to Bharathidasan University) Tiruchirappalli-620020, Tamilnadu
Pages: 246-255 | First Published: 05 Feb 2025
Full text | Abstract | PDF | References | Request permissions

Abstract
Understanding consumer behavior has been a central focus for researchers, especially with the rapid evolution of shopping dynamics in recent years. This research paper aims to gain a deeper understanding of customer buying preferences and post-purchase behavior in the context of online shopping within the Tiruchirappalli district of Tamil Nadu. The study explores the key factors that influence consumer decision-making and satisfaction in the online shopping environment. Stratified sampling was used to collect data from a sample of 384 online shoppers in the region. The findings reveal that perceived convenience and product variety were positively associated and only competitive pricing is negatively associated with the primary online shopping behvaiour. Additionally, the study highlights the significance of post-purchase factors such as delivery reliability, return policies, and customer service in shaping customer satisfaction and loyalty. The implications of these findings for online retailers and future research directions are discussed.

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A Study on the Effect of Service Quality on Customer Satisfaction and Loyalty in the Context of Service Marketing
Dr. J. Mohamed Sharif Assistant Professor of Commerce, Jamal Mohamed College (Autonomous), Affiliated to Bharathidasan University, Tiruchirappalli, TamilNadu
Pages: 256-260 | First Published: 05 Feb 2025
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Abstract
This research report thoroughly examines the role and significance of customer loyalty and satisfaction. Consumers are the foundation of any company's success. Therefore, businesses should focus on a diverse customer base, ensuring that customer loyalty and satisfaction are effectively integrated with long-term goals and other strategic factors. The primary objective of this study is to analyze the relationship between customer satisfaction and service quality metrics. Additionally, it aims to explore the concepts of customer happiness and loyalty, along with their interconnections. This research also investigates the key factors that significantly influence customer loyalty and satisfaction. This research report provides a comprehensive analysis of the importance of customer loyalty and satisfaction. Consumers are the cornerstone of any company's success, which is why businesses should focus on establishing a diverse customer base. It is essential to integrate customer loyalty and satisfaction with long-term goals and other strategic elements.
The primary objective of this study is to examine the relationship between customer satisfaction and service quality metrics. Additionally, it seeks to explore the concepts of customer happiness and loyalty, along with their interconnections. This research also investigates the key factors that significantly influence both customer loyalty and satisfaction

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An Overview of Difficulties Faced by the Rural Population in Digital Payments
Dr. S. Rizvan Ahamed Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Affiliated to Bharathidasan University, Tiruchirappalli, Tamilnadu, India
Pages: 261-272 | First Published: 05 Feb 2025
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Abstract
The world of today is much improved by digital payment systems, or digital payment processing systems, because of the progress made in information technology. Digital payments, which will now be referred to as opps, have had a significant influence because they have eliminated barriers of time, geography, language, money, and other variables. The core of every e-commerce system is Opps. E-commerce technologies allowed for the quick and easy purchasing of goods and services in a variety of currencies from anywhere in the world. The goal of the current study is to examine the difficulties rural residents have using digital payments.

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A Study on Customer Satisfaction towards Ampere Electric Bike with Special Reference to Tiruchirappalli City
Dr. P. Anwar Basha Assistant Professor of Commerce, Jamal Mohamed College (Autonomous), (Affiliated to Bharathidasan University), Tiruchirappalli
Pages: 273-280 | First Published: 05 Feb 2025
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Abstract
India is the second largest producer and manufacture of Two wheelers in the world. The face of auto industry that was redefined with the invitation of fuel efficient technology is all set to see dawn of new era in two wheeler industry. It’s not petrol or diesel or any other fuel, but it is electricity that has initiated a revolution in two wheeler industry in India. India two wheeler industry embraced new concept of Electric bikes and Scooters that are very popular mode of transport in the developed countries like China, America and Japan. Global warming is the major concern all over the world. Electric bikes are environment friendly as air pollution, noise pollution are much reduced. Electric bikes are battery operated vehicle with low maintenance cost and very economical also. The study focuses on understanding the customer perception towards the electric two-wheelers across Tiruchirappalli city. Responses' were collected from around 120 bike users to analyse the essential factors relevant to the purchase of electric bikes. This paper contributes to answering the questions for usage of E-bikes. The data were collected through a primary and secondary source.

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The Role and Impact of Social Media Performance in Digital India
Dr. M. Shajahan Assistant Professor, PG & Research Department of Commerce, Jamal Mohamed College, (Affiliated to Bharathidasan University) Tiruchirappali
Pages: 281-289 | First Published: 05 Feb 2025
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Abstract
In the current business environment, the vast influence of social media can be observed. The main objective of every firm is to be present where there customers exist. To achieve it, social media can act as a very beneficial platform. Firms often look to customers for their critical opinions, mostly regarding what they look for in products and their preferences are. Social media marketing has deviated from the traditional marketing practices. It gives a whole new dimension to marketing as it also offers ready interaction with ultimate customers. Nowadays, major social media platforms such as Facebook, Instagram, twitter, pin interest, snap chat, etc. provide various features like Facebook ads, promoted posts, sponsor stories, page post ads, etc.

REFERENCES
1. Alzyoud, Mohammad. (2018). Social media marketing, functional branding strategy and intentional branding. Problems and Perspectives in Management. 16. 102-116. 10.21511/ppm.16(3).2018.09.
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An Analysis of Whatsapp Business in Marketing Strategy
Dr. A. Zeenath Amman Assistant Professors, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Trichy-20.
Pages: 290-302 | First Published: 05 Feb 2025
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Abstract
The internet revolutionized the way do the business. Today the launch and operate a successful enterprise entirely online, reaching a global audience without the constraints of a physical storefront. This concept of “online business” encompasses a vast landscape of possibilities, offering flexible work arrangements, the potential for significant income and the freedom to pursue the passions while building a thriving venture. Whatsapp is one of the most used messaging apps globally with over 2.78 billion active customers. Every day, atleast 100 billion messages are sent via this messaging app. Business have begun leveraging it as a new channel to communicate with their customers. Whatsapp allows businesses to send marketing messages directly to customers, win their trust and make them loyal to their brands. Most customers will likely remain loyal and shop directly with a brand that communicate to them on their preferred channel. This study aims to identify the maximum number of whatsapp aspirant. To know the marketing strategies used in whatsapp businesses and to know the cost effective management in whatsapp businesses. It helps businesses to easily communicate with their customers. This app version offers several features for businesses to improve their customer interactions and expedite query resolutions. Due to time constraint only secondary data have been applied. Only secondary data from various sources through journals, websites and books.
Due to time constraint only secondary data have been applied. The researched concluded that business can be a great tools for businesses of all sizes to connect with customers more effectively, versatile and cost-effective.

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5. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Consumer Preference and Satisfaction towards Domestic Solar Water Heaters in Tiruchirappalli District.
6. Ahamed, D. S. R. (2015). Customer Perception Towards Internet Banking Services In Trichy District. International Journal of Business and Administration Research Review, 1(11), 95-101.
7. Ahamed, S. B., & Ali, E. M. THE IMPACT OF SOCIAL MEDIA ON CONSUMERSBUYING BEHAVIOUR. Primax International Journal of Marketing (PIJM).
8. Ahmed, M. S., Badhusha, M. H. N., & Mohamed, I. A. Impact of Digital Shopping on Consumers’ Purchasing Decisions. Emperor Journal of Economics and Social Science Research, 2(2).
9. Ahmed, K. T. (2018). 41. IMPACT OF TANNERIES WASTE DISPOSAL ON ENVIRONMENT WITH SPECIAL REFERENCE TO VELLORE DISTRICT TAMIL NADU. International Review of Business and Economics, 2, 173-175.
10. Ahmed, K. T. (2018). Impact Of Tanneries Waste Disposal On Environment With Special Reference To Vellore District Tamil Nadu. International Review of Business and Economics, 1(3), 35.
11. Ahamed, D. S. R. (2023). Government secondary schoolsteacher's attitude towards ICT in Trichy city. Research and reflections on education, 21, 307-314.
12. AHAMED, S. R. ANALYZING THE CUSTOMER DIFFICULTY IN USING INTERNET BANKING SERVICES WITH REFERENCE TO SELECTED PUBLIC SECTOR BANKS.
13. Ahmed, M. S., &Badhusha, M. H. N. (2025). The Impact of Merger and Acquisition on Customers Service of PNB Bank During COVID-19 Pandemic. In Recent Trends In Engineering and Science for Resource Optimization and Sustainable Development (pp. 443-447). CRC Press.
14. Ahmed, M. S. (2020). PREFERENCE AND SATISFACTION TOWARDS TWO WHEELERS WITH SPECIAL REFERENCE TO WOMEN CONSUMERS.
15. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Factors Influencing Consumers’ Purchase Decision towards Online Shopping in Tiruchirappalli District.
16. A.R. Desai and A. Mohiuddin, Involving women in agriculture – Issues and strategies, India Journal of Rural Development, 11(5) (1992), 506-648.
17. Arunmozhi, M., and Gunaseelan ,Rupa. 2018. Corporate Engagement in Corporate Communications of Indian firms. Shanlax International Journal 6 (3): 28-31.
18. Arivazhagan, P. (2019). A Study on Banking Habits of People in Urban and Rural Area. A Journal of Composition Theory.
19. Ali, E. M. E-BANKING-AN OVERVIEW. Primax International Journal of Finance (PIJF).
20. Ameen, A. N., Ahmed, K. T., Ahmed, N. M. F., & Mohamed, I. A. (2024). Consumer Buying BehaviourOn Air Conditioner–A Study In Ambur Taluk, Tirupattur District, Tamilnadu. Educational Administration: Theory and Practice, 30(5), 1007-1011.
21. Badhusha, M. H. N. A Study on Consumers online Shopping decisions with reference to Tiruchirappalli District.
22. Badhusha, D. M. (2019). Consumers’ Satisfaction Towards Digital Food Ordering in Tiruchirappalli City. Journal of Composition Theory, 12(9), 1460-1471.
23. Badhusha, M. H. N. (2017). Demonetisation: Impact on Indian Economy and Leads to Cashless Banking Activities. International Journal of Management and Development Studies, 6(1), 63-70.
24. Bharathi and Srikanth. (2015). An Empirical Study on Role of corporate Sector in Women Empowerment. International Multidisciplinary E-Journal, Vol-IV,Issue –VIII, pp 180-189.
25. Brush, C.G. (1992), Research on women business owners, past trends, a new perspective and future dimensions; Entrepreneurship Theory & Practice as in Fenwick T. Women Entrepreneurs: A critical review of literature.
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Comparing the Effectiveness of Conventional Marketing and Digital Marketing Strategies in Tiruchirappalli City
A. Rameeza
Pages: 303-312 | First Published: 05 Feb 2025
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Abstract
This research paper aims to provide a comprehensive examination of comparing traditional marketing methods with the emerging trends in digital marketing. As technology continues to reshape the business landscape, understanding consumer behavior becomes crucial for businesses to effectively reach and engage their target audience. The findings of this research will serve as a valuable resource for businesses seeking to optimize their marketing strategies in the rapidly evolving digital era.
Keywords: Traditional Marketing, Digital Marketing, Techniques, Advantages and Disadvantages.

Reference
1. Arunprakash, AswinKanna, Aravindh Raj, Vasudevan, Turkish Journal of Computer and Mathematics Education Vol.12 No.11 (2021), 6483-64991:A Comparative Study on Digital Marketing Over Traditional Marketing.
2. Mr. G. Kanuka Raju, Dr. G. Haranath, (2018) Journal of Emerging Technologies and Innovative Research (JETIR):A Comparative Study of Traditional Marketing and Online Marketing.
3. Kotler, P. (2017). Marketing 4.0: Moving from Traditional to Digital.
4. Smith, A. N. (2018). Digital marketing strategies that millennials find appealing.
5. Ryan, D., Jones, C., & Brooks, G. (2019). Marketing and Digital Marketing

A Study on Digital Marketing Strategies to Improve Customer Experience and Engagement
Dr. P. Ganesh
Pages: 313-320 | First Published: 05 Feb 2025
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Abstract
The purpose of this review paper is to study the impact of digital marketing and how important it is for both consumers and marketers. This paper begins with an introduction of digital marketing and then it highlights the mediums of digital marketing, the difference between traditional and digital marketing, and the pros, cons, and importance of digital marketing in today’s era. The world is shifting from analog to digital and marketing is no exception. As technology development is increasing, the use of digital marketing, social media marketing, search engine marketing is also increasing. Internet users are increasing rapidly and digital marketing has profited the most because it mainly depends on the internet. Consumer’s buying behavior is changing and they are more inclined towards digital marketing rather than traditional marketing.
Keywords- Digital Marketing, Consumer behavior, E-Marketing, Online Shopping, Perception. Awareness of online shopping.

References 
1. Yasmin. S. Tasneem and K. Fatema, “Effectiveness of digital marketing in the challenging age: an empirical study,” Journal of International Business Research and Marketing, vol. 1, no. 5, Apr., pp. 69-80, 2015.
2. Bhagowati and D. M. Dutta, “A study on literature review for identifying the factors impacting digital marketing,” International Journal of Sales & Marketing Management Research and Development, Aug., vol. 8, no. 3, pp. 1-8, 2018.
3. https://act-on.com/blog/digital-marketing-7-essential-channels/
4. https://neilpatel.com/what-is-affiliate-marketing/
5. https://neilpatel.com/what-is-seo/

A Study on Effectiveness of E-Advertising in Trichy Town
Dr. S. Dhilshathunnisa
Pages: 321-330 | First Published: 05 Feb 2025
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Abstract
This study examines the effectiveness of e-advertising in Trichy Town, focusing on its impact on consumer awareness, engagement, and purchasing behavior. With the rapid growth of digital platforms and internet usage, electronic advertising has emerged as a key strategy for businesses to reach and influence local consumers. The research employs a mixed-method approach, including surveys and interviews, to gather insights from consumers and business owners in Trichy. The findings indicate that e-advertising has significantly contributed to heightened awareness of brands and products, with social media and online advertisements playing a pivotal role. Furthermore, the study identifies the challenges faced by businesses in leveraging e-advertising effectively, including the need for personalized content and targeted campaigns. The results suggest that while e-advertising is widely accepted and influential in driving consumer behavior, businesses must optimize their strategies to improve customer engagement and achieve higher conversion rates. This research provides valuable recommendations for marketers in Trichy Town seeking to enhance the impact of e-advertising on their target audience
Keywords: E-advertising, Consumer behavior, Digital marketing, Trichy Town, Social media, Online advertising, Marketing strategy.

Referenes 
1. PhilipKotler&KevinLaneKeller,Salesandadvertising,NewDelhi,PearsonEducation, 2006.
2. Warren J. Keeyan, Global Marketing Management, USA, Prentice-Hall of India Pvt. Ltd., 2002.
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A Study on Consumer Preferences in Using E Wallets in Tiruchirappalli City
Dr. M. Sirajudeen
Pages: 331-339 | First Published: 05 Feb 2025
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Abstract
The rapid evolution of digital technology has transformed payment methods, with E-wallets emerging as a convenient and secure alternative to traditional payment systems. This study explores consumer preferences in adopting E-wallets for transactions, emphasizing factors such as convenience, security, ease of use and incentives. Through a survey-based approach, the research investigates the demographic profiles, behavioural patterns and key drivers influencing E wallet usage. Findings indicate that younger consumers, particularly tech-savvy individuals, are more inclines to use e wallets due to their seamless integration with smartphones and loyalty rewards. By identifying these trends and obstacles, the study concludes by recommending strategies to improve accessibility and build consumer trust in digital payment ecosystems.
Keywords: E-wallets, convenience, smartphones, digital payment, security

References 
1. chandralekha, d. (2019, january). a study on cashless economy in india. inter journal of emerging technologies and innovative research, 6(1), 110-118.
2. Rajesh Kumar, vagish Mishra and somrajsaha (2019, may). Digital financial services in India: an analysis of trends in digital payment. International journal of research and analytical reviews, 6(2), 6-22.
3. Mrs. Sowmya hedge (2023, January). A study on digital wallets and consumer awareness towards digital wallets. International journal of research in management studies, 7(1),
4. Published an article on Comparative study of marketing of banking services provided by private and public sector banks in India in Jamal Academic Research Journal: An interdisciplinary-, Aug 2014, ISSN:0973-0303
5. Published an article on Marketing of mobile banking services in Trichy town in JazamPublication, ISBN:978-93-81521-28-1

Assessing Awareness and Perception of E-Bikes: Insights from Trichy City
T.A Abdullah
Pages: 340-347 | First Published: 05 Feb 2025
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Abstract
The study investigates the awareness, perception, and factors influencing the adoption of electric bikes (e-bikes) in Trichy city, Tamil Nadu. With the increasing environmental concerns and the rise of sustainable transportation options, e-bikes are seen as a potential solution for urban mobility. The research aims to assess how various socio-economic and environmental factors contribute to people's decision to adopt e-bikes in the city. It also explores barriers such as lack of infrastructure, awareness, and the perceived cost of ownership. The findings will offer valuable insights for stakeholders promoting sustainable urban transport in India.
Keywords: Electric bikes, Sustainable transportation, Urban mobility, Environmental concerns.

References 
1. Kumar, A. (2020). Sustainable Transport Adoption in India: Factors and Challenges. Journal of Sustainable Development, 12(3), 45-59.
2. Sharma, R. (2019). Perception of Electric Vehicles in Indian Urban Areas: A Study of Challenges and Prospects. Indian Journal of Transport and Mobility, 7(1), 88-103.
3. Singh, S. (2021). Awareness and Adoption of E-Mobility Solutions in Indian Cities. Journal of Indian Urban Studies, 8(2), 112-127.
4. Vijayakumar K. & Padmanaban R. (Dec, 2022)., UGC Care Listed Journal : Research and Reflections on Education : A Study on Factors affecting the Consumer Intention towards Online Food Delivery Services :: Vol 20 No. 4A :: ISSN 0974-648X (P)

5. Vijayakumar K. & Sumaiya Sherin (Dec, 2022)., UGC Care Listed Journal : Research and Reflections on Education : A Study on Investor’s perception and Awareness towards Impact Investing with special reference to Investors in the state of Tamil Nadu :: Vol 20 No. 4A :: ISSN 0974-648X (P)
6. Vijayakumar K. & Shafi C.K. (Dec, 2022)., UGC Care Listed Journal : Research and Reflections on Education : A Study on Financial Performance of Maharashtra State Electricity Distribution Company Ltd. :: Vol 20 No. 4A :: ISSN 0974-648X (P)
7. Vijayakumar K. & Aswathy Sadasivan (June 2023)., UGC Care Listed Journal : The Third Concept: An International Journal of Ideas : The Mediating Role of Information Trust on Usage: A Study on Purchase Decision by Socially Present Consumer :: Vol-37 No-436 : ISSN 0970-7247
8. Vijayakumar K. & Aswathy Sadasivan (Nov, 2023)., UGC Care Listed Journal : The Third Concept: An International Journal of Ideas : Social Presence Matters: Effect of Social Media Usage and social Media Interaction on Purchase Decision : Vol-37 No-440 : ISSN 0970-7247
9. Vijayakumar K. & Sumaiya Sherin (Nov, 2023)., UGC Care Listed Journal : The Third Concept: An International Journal of Ideas : Future Prosperous of E-Vehicle Manufacturers in the Indian Automotive Sector: An Impact Investing Avenue : Vol-37 No-441 : ISSN 0970-7247
10. Aswathy Sadasivan & Vijayakumar K. Social Presence Influence on the Consumers Attitude towards Online Shopping.
11. Vijayakumar K. & Nijanthan R. (2019). A Study on Consumers Buying Behaviour towards FMCG Products with reference to Karur District. International Journal of research and analytical reviews (IJRAR) Volume, 6, 265-270.
12. Vijayakumar. K. & Rajesh., A Study On Customer’s Insight Towards Cross Selling Practices Of Icici Bank In Thrissur District, Kerala.
13. Vijayakumar K. n. Sabrin., A study on Patients’ Perception on Service Quality of Private Hospitals in Tiruchirappalli District
14. Vijayakumar K. & Aswathy Sadasivan. Social Presence Influence on Purchase Bhaviour – A Theoretical Go Through

The Impact of Digital Storytelling on Start-up Brand Awareness and Customer Engagement
Dr.D.Niranjani
Pages: 348-350 | First Published: 05 Feb 2025
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Abstract 

Digital storytelling has revolutionized the way start-ups communicate their brand values and engage with customers. This study examines the impact of digital storytelling on brand awareness and customer engagement among start-ups. It explores how authentic narratives shared through digital channels, such as social media and websites, enhance emotional connections with customers, leading to increased loyalty and advocacy. A mixed-methods approach was adopted, combining quantitative surveys of 150 start-ups and qualitative interviews with 20 founders and marketing professionals. The findings reveal that start-ups utilizing digital storytelling reported a 45% increase in brand visibility and a 60% improvement in customer engagement metrics such as likes, shares, and comments. Moreover, businesses with emotionally resonant stories achieved higher conversion rates and customer retention. The study underscores the importance of strategic storytelling, emphasizing authenticity, consistency, and cultural relevance. By integrating storytelling into their digital marketing strategies, start-ups can foster meaningful relationships with customers, driving growth and sustainability.

References 
1. Berger, J., & Milkman, K. L. (2012). What makes online content viral? Journal of Marketing Research, 49(2), 192-205. https://doi.org/10.1509/jmr.10.0353
2. Pulizzi, J. (2014). Epic content marketing: How to tell a different story, break through the clutter, and win more customers. McGraw-Hill Education.
3. Simmons, A. (2007). The story factor: Inspiration, influence, and persuasion through the art of storytelling. Basic Books.
4. Wang, H., & McCarthy, B. (2020). Social media marketing for small business growth. International Journal of Small Business and Entrepreneurship, 28(3), 45-60.
5. Smith, T. (2016). The power of digital storytelling: Emotional branding for start-ups. Marketing Today, 12(4), 76-89.

An Analysis of Consumer Preference for Electric Motorbikes in Tiruchirappalli District
Dr. G.Philomine Joan of Arc
Pages: 351-358 | First Published: 05 Feb 2025
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Abstract
This study examines consumer preferences for electric motorbikes in Tiruchirappalli, focusing on factors influencing purchase decisions, such as environmental concerns, cost-effectiveness, performance, and technological appeal. Based on responses from 300 participants, the research identifies key demographic groups, their motivations for choosing electric over traditional motorbikes, and the perceived benefits and barriers related to electric vehicles in this semi-urban context. Findings suggest a growing inclination toward electric motorbikes due to rising fuel prices and environmental awareness, while challenges like charging infrastructure and upfront costs still limit adoption. The insights from this research aim to guide manufacturers and policymakers in enhancing electric vehicle adoption in similar regions. 

Keywords: Electric Motorbike Adoption, Consumer Preference in Tiruchirappalli, Environmental Concerns, Cost effectiveness, Performance, Technological Appeal, Charging infrastructure, EV Barriers, Semi - urban India, Sustainable Transportation

References 
1. Sharma, A. (Year). [Article Title]. Journal Name, Volume(Issue), Pages. https://doi.org/xxxxx
2. Gupta, R. (Year). [Article Title]. Journal Name, Volume(Issue), Pages. https://doi.org/xxxxx
3. Mehta, P. (Year). [Article Title]. Journal Name, Volume(Issue), Pages. https://doi.org/xxxxx

A Study on Customer Satisfaction Towards Himalaya Products in Tiruchirappalli
Dr.M. Hajeera Begam
Pages: 359-366 | First Published: 05 Feb 2025
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Abstract 

The study of customer’s satisfaction about Himalaya products. To study about the customer level of satisfaction towards Himalaya products, to measure the level of awareness among customer towards the Himalaya products, to study the reason for selecting the particular brand of a Himalaya products, to ascertain the factors that influence customer on choosing the Himalaya products. A descriptive research design was adopted for this research. This study used convenient sampling technique to draw a sample size of 100 respondents. The data is collected using designed questionnaire technologically advanced. A set of descriptive statistics including pie charts and frequency table were used to present the results of the study.
Keywords: Customer satisfaction, Analysis, fast moving consumer goods

References 
1. Dr.M, R., & S, K. (2019). Consumer perferences, usage pattern and satisfaction towards himalaya cosmetics in baby care products segment- AnAnalytical Study. ELK Asia Pacific Journal of Social Science, 5(2), 2394-9392.
2. Dr.K, V., & R, N. (2019). A study on consumers buying behaviour towards FMCG products with reference to Karur District. (2348-1269, Ed.) International Journal of Research and Analytical Review (IJRAR), 6(1), 2349-5138.
3. Dr.P.K., M. (2020). A sociological study on customers perception to cosmestic items in himalaya products with special reference to Karur District TamilNadu. Dogo Rangsang Research Journal, 5(2), 2394-7180.
4. M , F. R., & S , A. N. (2021). A study on consumer’s attitudes and satisfaction towards advertisement on himalaya products in Tirunelveli District. European Journal of Molecular and Clinical Medicine, 3420-3428.
5. S. S., M. P., & S. P. (2022). Analysing buying behaviour of consumers towards personal care products for sustainable growthof an organization: A case of himalaya personal care product. Artificial Intelligence For Sustainable Finance and Sustainable Technology, 238, 2021.
6. vengatesh, T. (2023). A study on consumer preference and satisfaction towards himalaya herbal products with special reference to coimbatore city. International Journal of creative research thoughs(IJCRT), 11(4), 2320-2882.

An Empirical Analysis on the Customer’s Experience Related to the Usage of Uber Cab service in Tiruchirappalli District
Dr.E. Mubarak Ali
Pages: 376-382 | First Published: 05 Feb 2025
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Abstract
This research paper explores the customer experience related to the usage of UBER cab services, focusing on understanding user satisfaction, convenience comfort levels. The study aims to examine how UBER fulfills the transportation needs of its customers and whether it meets their expectations for reliability, afford ability and quality of services. By analyzing customer feedback, the paper evaluates key factors influencing user experiences such as ease of booking, ride affordability, driver behavior, safety and overall satisfaction. Additionally it identifies challenges faced by customers such as pricing fluctuations and service inconsistencies the  findings provide valuable insights in to customer perception of UBER’s services, highlighting the area of strength and potential improvement. The data was collected by issuing questionnaires among 50 respondents using simple random sampling method.
Keywords: UBER customer experience, Convenience, Comfort, ride-sharing, affordability, satisfaction, transportation services

References 
1. Rajesh, R. (2021). Study of Customer Experience and Uses of Uber Cab Services in Mumbai. International Journal of Application or Innovation in Engineering & Management, 10(6), 050-061.
2. Reddy, M. T. V., Sai, M. S. M. G., Vardan, M. R. H., &Yaswanth, M. R. (2022). BIG DATA ANALYTICS IN UBER.

Consumers Awareness of Organic Food Products in Tirchirappalli District,Tamil Nadu
T. Jayakumar
Pages: 383-394 | First Published: 05 Feb 2025
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Abstract
The global market for organic products is expanding as more people become aware of the benefits of eating organic food. The majority of organic products are food items, or agricultural byproducts that are grown without the use of artificial or hazardous agricultural enhancers like as pesticides, fertilizers, or insecticides. Modern consumers are picky about the goods they eat, which is how the idea of an organic food product emerged. This idea is becoming more popular in society, particularly in light of the rise in personal health issues. The purpose of the study is to ascertain how aware consumers are about organic food items.
Examining the respondents' biological cognizance and level of consciousness is one of the goals. The 107 responders were chosen on purpose. The Chi-Square Test and percentage analysis were the study's instruments.
Keywords: Organic food, Consumer awareness, Consumer behavior

References 
1. Dr. U. Homiga, Dr. C. Kala, and K. Monish Kumar (2024), Consumer awareness, attitudes, and behaviors towards organic products in Chennai: A study. *Journal of Organic Agriculture Research, 12*(1), 45–60. https://doi.org/10.1234/joar.2024.12.1.45
2. Witold Kozirok, KatarzynaSkorupa, &EwaBabicz-Zielinska, (2023). Consumer attitudes and qualities determining consumer satisfaction in the organic foods market. Polish Journal of Natural Sciences, 31(3), 399–411.
3. NenadPeric, AndrijanaVasicNikcevic, &NenadVujic, (2022). Consumers‟ attitudes on organic food in Serbia and Croatia: A comparative analysis. Economics of Agriculture, 64(3), 1049-1064.

4. WahyudiDavid., and Ardjansyah. (2021). “Perceptions of young consumers toward organic food in Indonesia”. International Journal of Agricultural Resources, governance and Ecology, Vol.13, Issue. 4.
5. NenadPeric, AndrijanaVasicNikcevic, &NenadVujic, (2021). Consumers‟ attitudes on organic food in Serbia and Croatia: A comparative analysis. Economics of Agriculture, 64(3), 1049-1064.
6. Nayana Sharma, Dr. RituSinghvi. (2020). “Consumes Perception and Behavithe towards Organic Food: A Systematic Review of Literature”, Journal of Pharmacognosy and Photochemistry, 7(2), 2152-2155.

A Study on Consumer Purchasing Decision Towards Skincare Products in Tiruchirapalli
B. Harini
Pages: 395-401 | First Published: 05 Feb 2025
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Abstract
The global trend of using skin care products is growing at accelerator rate. As a result of which number of skin care products are emerging as consumer options. The purpose of this study is to analyse the factors influencing consumers’ decision to purchase skin care products. The study is about the purchasing pattern of people in and around Tiruchirapalli city. A self- designed questionnaire has been designed to collect the information from the respondent. Around 120 samples have been collected for this research. For identifying the purchasing behaviour of the consumer, the respondent was asked to rank the variables based on the Likert scale. The influence of social media on consumer behaviour is also analysed. The statistical analysis that has been done is regression.
The insights gained will help the skincare marketers to develop the better growth strategy to sustain the market. This study provides the better understanding of how different variables influence purchasing behaviour.

Keywords :Consumer Purchasing, Behaviour, Tiruchirapalli.

References
1. JiaEn Lee, Mei Ling Goh, MohdNazri Bin &Mohd Noor. (2019). Understanding purchase intention of university students towards skin care products. PSU ResearchReview, 3(3), 161-178.DOI:10.1108/PRR-11-2018-003.
2. Lu Zhouyan, Yu Yingpei& Kao Pao. (2020). The influence of social media marketing on the behaviour of consumers purchasing cosmetic product- A comparative study of Chinaand Sweden.Thesis15,Credits, Department of Business Studies, Uppsala University.
3. Mahmood Jasim Al-Samydai1, Ihab Ali Qrimea, Rudaina Othman Yousif Ali Al-Samydai&Muhtada Kamal Aldin. (2018). The impact of social media on consumer’s health behaviour towards choosing herbal cosmetics. Journal of Critical Reviews, 7(9).
4. Rebeka-Anna Pop, ZsuzsaSăplăcan&Mónika- Anetta Alt. (2020). Social media goes green- Theimpact of social media on green cosmetics purchase motivation and intention.
5. Chia-LinHsu,Chi-Ya Chang & Chutinart Yansritakul. (2017). Exploring purchase intention of green skincare products using the theory of planned behavior: Testing the moderating effects of country of origin and price sensitivity. Journal of Retailing and Consumer Services, 39, 145-152.

A Study on Customer Satisfaction Towards Digital Banking Services offered by Public Sector Banks in Tiruchirappalli City
Dr.Y. Moydheen Sha
Pages: 402-411 | First Published: 05 Feb 2025
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Abstract
A research has been conducted to evaluate the satisfaction of customers with the digital services of the public sector banks in Tiruchirappalli City. Primary objectives comprise evaluating customer satisfaction, delving into the demographic association with customer satisfaction, and scrutinizing elements that alter the performance of digital banking services. Recommendations include making the branches sell the services on the digital platform. Utilizing descriptive research and simple random sampling, the findings are aimed at providing actionable insights and formal recommendations on improving services in the public sector banks and underpinning this program so that they will have a better performance in the provision of service on digital platforms.
Keywords: Public Sector Banks, Customer Satisfaction, Digital Banking Services, Digital Platforms.

References 
1. Ahamed, S. B., & Ali, E. M. THE IMPACT OF SOCIAL MEDIA ON CONSUMERS BUYING BEHAVIOUR. Primax International Journal of Marketing (PIJM).
2. Ahmed, M. S. (2020). PREFERENCE AND SATISFACTION TOWARDS TWO WHEELERS WITH SPECIAL REFERENCE TO WOMEN CONSUMERS.
3. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Factors Influencing Consumers’ Purchase Decision towards Online Shopping in Tiruchirappalli District.
4. G.T. Govindappa, Rural women entrepreneurship- Constraints and strategies, Kurukshetra, 48(2) (1999), 11-14.
5. Hakkeem, D. M. A., &Sha, Y. M. (2015). An empirical study towards customer satisfaction in internet banking services with special reference to Tiruchirappalli district. IJSR-International Journal Of Scientific Research, 4(5).
6. Hakkeem, M. A., &Sha, Y. M. (2015). A study on customer satisfaction in internet banking with special reference to Tiruchirappalli district. International Journal of Marketing and Technology, 5(2), 72.

7. Khan, Y. R. (2020). Customers perference and satisfaction towards reliance-4 g jio services in Tiruchirappalli district. Jamal Academic Research Journal: An Interdisciplinary, 1(1), 31-37.
8. K, V., & H, J. H. (2017). Gst- a biggest tax reforms in india : an overview. Journal of Management and Science, 7(2), 250-253. https://doi.org/10.26524/jms.2017.33
9. K, V. K., & C, J. (2017). A comparative study of indiangst with canada model. Journal of Management and Science, 7(2), 254-258. https://doi.org/10.26524/jms.2017.34
10. Khan, Y. R., Ahamed, S. R., Ahmed, M. S., Siddiq, N. M., Badhusha, M. H. N., & Mohamed, I. A. Examining Students’ Perception of Online Education in Arts and Science Colleges: Perspectives on Personalized Learning and Emerging Educational Technologies.
11. Narsis, I. Net Banking Services and Customer Perceived Value.
12. Syed Ibrahim, A. A. A Study On Consumer Preference And Satisfaction Towards Instant Food Products With Reference To Karur District.
13. SADASIVAN, M. A., & VIJAYAKUMAR, K. SOCIAL PRESENCE INFLUENCE ON THE CONSUMERS ATTITUDE TOWARDS ONLINE SHOPPING.

The Role of Green Marketing in Shaping Brand Image: Insights from the Electric Vehicle Industry
Dr.T.Sangeetha
Pages: 412-418 | First Published: 05 Feb 2025
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Abstract
Green marketing plays a pivotal role in shaping brand image within the electric vehicle (EV) industry. By emphasizing environmental benefits and sustainable practices, companies can enhance their reputation and appeal to eco-conscious consumers. Kotler (2011) emphasizes that green marketing aligns with societal values, influencing consumer behavior and brand perception. The purpose of this study is to explore the impact of green marketing strategies on shaping brand image within the electric vehicle (EV) industry. The population of this study consists of Trichy youth whose age is between 18 to 60 years. The researcher distributed 60 questionnaires among youth of Trichy district district. Green marketing emerges as a pivotal strategy in shaping a positive brand image in the EV industry. Consumers increasingly associate sustainability-focused marketing efforts with trustworthiness, innovation, and social responsibility.
Key words: Green marketing, Branding, Electric vehicle, Consumer,

References
1. https://antavo.com/blog/brand-image/
2. Journals of Brand Management
3. Journals of Marketing Management
4. "Green Marketing: A Global Strategic Perspective" by Jacquelyn A. Ottman (2011)
5. "The New Rules of Green Marketing: Strategies, Tools, and Inspiration for Sustainable Branding" by Jacquelyn Ottman (2011)

Key Factors Influencing Tourists’ Satisfaction and Retention in Dindigul District
A. Mohamed Yahiya
Pages: 419-426 | First Published: 05 Feb 2025
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Abstract
The tourism industry plays a crucial role in the global economy by generating employment, supporting exports, and promoting worldwide prosperity. It has significant potential to boost local economies as well. India, with its diverse landscapes, cuisines, heritage, adventure opportunities, wildlife, and culture, has become a popular destination for both international and domestic tourists in recent years. Tourism involves more than just increased travel; it also encompasses the development of infrastructure, such as hotels, resorts, and transportation networks, and the promotion of destinations through marketing and cultural exchanges. Recognizing the economic potential of tourism, governments and organizations have made strategic investments and formulated policies to enhance the tourist experience while preserving cultural and natural heritage. Overall, the development of tourism is a dynamic and multifaceted process that continues to shape economies, cultures, and environments worldwide. To identify the issues and key factors influencing the tourism sector, this paper analyzes tourists' satisfaction level and retention based on personal factors. The study is based on primary data collected from tourists who visited various spots in Dindigul district, with a total of 112 samples collected.
Keywords: Tourism, Tourist satisfaction, Retention

References 
1. Aravind, S., & Raja, M. (2020). Understanding the Relationship between Tourist Expectations, Perceived
2. Service Quality, and Satisfaction: A Study in Madurai. International Journal of Tourism Research.

3. Marinao, Enrique. (2018). Determinants of Satisfaction with the Tourist Destination. 10.5772/intechopen.70343
4. Alegre, J., Garau, J. (2010). Tourist satisfaction and dissatisfaction, Annals of Tourism Research, Vol. 37
5. Sobhana Devi.V (2015). A study on tourist satisfaction and their preference to act as responsible tourist for sustainable tourism
6. Kothari, C. R. (2007). Quantitative Techniques. New Delhi: UBS Publishers Ltd.
7. https://onlinelibrary.wiley.com/journal/15221970
8. https://tourism.gov.in/
9. https://www.startupindia.gov.in/
10. https://dindigul.nic.in/tourist-places/

A Study on the Recent Impact of Buying Behaviour in Digital Marketing
M. Jasime Fairose
Pages: 427-434 | First Published: 05 Feb 2025
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Abstract
The rapid growth of digital marketing has profoundly influenced consumer behaviour, especially in terms of purchasing decisions. This study explores the impact of various digital marketing channels such as social media, search engines and email marketing, on consumer buying behaviour. Additionally, it investigates how targeted digital campaigns and personalized advertising shape consumer perceptions and preferences, ultimately influencing their purchase intentions. The findings suggest that digital marketing has significantly altered the traditional consumer decision-making process with personalised ads and social media engagement emerging as key drivers. This research highlights the importance of understanding these dynamics for businesses aiming to optimise their digital strategies. This study emphasises the role of personalization in fostering stronger consumer-brand relationships, and offers recommendations for marketers to improve their digital marketing practices.
Keywords: Digital Marketing, Consumer Behaviour, Social Media Marketing, Search Engine Marketing (SEM), E-mail Marketing.

References
1. Bala, M., &Verma, D. (2018). A critical review of digital marketing. M. Bala, D. Verma (2018). A Critical Review of Digital Marketing. International Journal of Management, IT & Engineering, 8(10), 321-339.
2. Kalra, D., Sharma, S., & Patel, A. (2023). A Review on Impact of Digital Marketing on Consumer Purchase Behaviour. Journal of Scientific Research and Technology, 15-20.
3. Krishna, P. R., Krishna, N., Venkat, N., Kumar, M. S., Rao, M. S., &Kusuma, B. (2022). IMPACT OF DIGITAL MARKETING ON CONSUMER PERCEPTION AND BUYING BEHAVIOUR. NeuroQuantology, 20(15), 5724.
4. Nandi, S., &Subrahmanyan, P. (2024). Exploring The Influence of Digital Marketing Strategies on Consumer Buying Behaviour. Library of Progress-Library Science, Information Technology & Computer, 44(3).
5. Sunantha, P., &Chandran, M. (2022). A Study on Customer Satisfaction Towards Digital Marketing. International Journal of Health Sciences, (I), 9943-9949.

The Evolution of OTT Platforms and the Future of Digital Entertainment in India
Dr.N. Mohamed Siddiq
Pages: 435-444 | First Published: 05 Feb 2025
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Abstract
The Over-the-Top (OTT) media services have revolutionized the way Indians consume entertainment content. This study aims to explore the evolution of OTT platforms in India, their impact on the traditional television and film industries, and the future of digital entertainment in the country. The study reveals that OTT platforms have transformed the Indian entertainment landscape, offering diverse and niche content to cater to the changing preferences of Indian audiences. The findings also highlight the challenges faced by OTT platforms, including content regulation, piracy, and competition from traditional media. The study concludes by outlining the future prospects of OTT platforms in India and their potential to drive innovation and growth in the digital entertainment sector.
Keywords: OTT platforms, digital entertainment, content consumption, digital transformation, piracy

References 
1. Kumar, R. (2020). "The Rise of OTT Platforms in India". Journal of Management and Entrepreneurship, 12(1), 12-20.
2. Gupta, A. (2019). "The Future of Entertainment in India". Business Today, 34-40.
3. Jain, P. (2020). "The Impact of OTT Platforms on Traditional Television". International Journal of Advanced Research, 8(2), 56-63.
4. Sharma, R. (2019). "OTT Platforms in India: A Study of Consumer Behavior". Journal of Marketing and Consumer Research, 10(1), 23-30.
5. Singh, A. (2020). "The Regulatory Framework of OTT Platforms in India". Journal of Intellectual Property Law, 15(1), 45-52.
6. SIDDIQ, N. M., AHAMED, S. R., KHAN, Y. R., AHMED, M. S., BADHUSHA, M., & MOHAMED, I. A. (2025). Impact of digital payments on the earnings and business operations of roadside street vendors.
7. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Consumer Preference and Satisfaction towards Domestic Solar Water Heaters in Tiruchirappalli District.

8. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Factors Influencing Consumers’ Purchase Decision towards Online Shopping in Tiruchirappalli District.
9. Khan, Y. R., Ahamed, S. R., Ahmed, M. S., Siddiq, N. M., Badhusha, M. H. N., & Mohamed, I. A. Examining Students’ Perception of Online Education in Arts and Science Colleges: Perspectives on Personalized Learning and Emerging Educational Technologies.

The Importance of Content Marketing in Driving Startup Growth
E Renuka Devi
Pages: 445-450 | First Published: 05 Feb 2025
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Abstract
Content marketing has become a cornerstone for startups aiming to establish their presence and drive sustainable growth. This study explores the critical role of content marketing in boosting brand awareness, engaging target audiences, and increasing conversions. By examining its applications, challenges, and results, this paper highlights how startups can effectively use content marketing to achieve business objectives. The findings provide valuable insights for emerging entrepreneurs and marketers seeking to leverage content strategies in competitive markets.

References
1. Patel, R., & Roy, S. (2020). Engagement through Content Marketing: A Guide for Startups. Marketing Insights Quarterly, 22(1), 12-29.
2. Johnson, L., & Green, M. (2018). Personalized Content for High Conversion Rates. Digital Marketing Journal, 15(6), 67-89.
3. Gomez, L., & Alvarez, R. (2020). Building Brand Loyalty through Content. International Journal of Marketing Trends, 19(3), 56-72.
4. Lee, K., & Chen, L. (2021). Content Marketing Trends in Technology Startups. Cross-Industry Research, 11(2), 101-119.
5. Xu, Y., & Kim, H. (2020). The ROI of Content Marketing for Startups. E-Commerce Research and Applications, 38(2), 45-59.

An Investigation into the Behavioural Intention of Consumers to Adopt Buy Now, Pay Later (BNPL) Credit Services: Determinants, Challenges, and Adoption Patterns
C.Veeralakshmi
Pages: 451-467 | First Published: 05 Feb 2025
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Abstract
The Buy Now, Pay Later (BNPL) credit service model has gained significant popularity in recent years, particularly among consumers seeking flexible payment options. This study explores the behavioral intention of consumers to adopt BNPL services, focusing on the determinants that influence this adoption, the challenges faced, and the patterns of consumer behavior. Using frameworks such as the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT), the research examines factors like perceived ease of use, financial benefits, trust, risk perceptions, and digital literacy. Demographic variables such as age, income, and spending behavior are also considered to assess adoption trends. Additionally, the study addresses challenges including debt accumulation, hidden charges, financial illiteracy, and regulatory issues that impact consumer adoption. Through primary data collection and statistical analysis, this research provides valuable insights into the motivations, barriers, and overall adoption patterns of BNPL services. The findings offer recommendations for BNPL providers, policymakers, and financial institutions to enhance consumer adoption while mitigating risks and ensuring responsible usage.

Keywords Buy Now Pay Later, BNPL, Consumer Behavior, Digital Credit, Fintech, Behavioral Intention

References 
1. Smith, J., & Johnson, R.Title: Consumer Behavior in Digital Credit Services: An Investigation into BNPL AdoptionJournal: Journal of Consumer Research.
2. Andrews, C., & Matthews, J.Title: Exploring the Adoption of Buy Now, Pay Later Services: A Consumer Behavior PerspectiveJournal: Journal of Consumer Behavior
3. Brown, A., & Singh, M.Title: Digital Credit Services and Consumer Trust: A Study of BNPL in E-commerceJournal: International Journal of Digital Finance
4. Nguyen, L., & Zhao, Y.Title: The Role of Social Media and Digital Marketing in BNPL AdoptionJournal: Journal of Marketing and Financial Services

Adoption of Green Initiatives: Consumer Perception towards Electric Vehicles, Tiruchirappalli city
Dr.L. Asid Ahamed
Pages: 468-475 | First Published: 05 Feb 2025
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Abstract
The Researcher in his study aims to inspect about the consumer perceptions of e-vehicles in Tiruchirappalli City. Throughout the nations of the world are encouraging the use of e-vehicles to lessen dependency on oil, cut greenhouse gas emissions, and enhance air quality as a result of growing awareness of the detrimental effects of fossil fuels on the environment. Tiruchirappalli city, in particular, are major contributors to air pollution, making it crucial for city dwellers to play their part in reducing harmful emissions. This study intends to acquire insights into consumer awareness, attitudes, and the possibility of purchasing habits of e-vehicles to promote environmental sustainability. From the study the researcher can infer from the research that, in the chi-square test, we are unable to reject the null hypothesis. It implies that the null hypothesis must be accepted. The null hypothesis states that substantial others do not prefer e-vehicles. It indicates that consumers do not favor e-vehicles more.
Keyword: Consumer perception, E-Vehicle

References 
1. Mirza, A., & Gupta, A. (2020). A Study on Consumers Perception towards Green FMCG Products : With Reference To Lucknow city in Uttar Pradesh. SHODH SARITA, 7(26), 277–284.
2. Bansal, P., Kumar, R. R., Raj, A., Dubey, S., & Graham, D. J. (2021). Willingness to pay and attitudinal preferences of Indian consumers for electric vehicles. Energy Economics, 100, 105340. https://doi.org/10.1016/j.eneco.2021.1053405.
3. Tarei, P. K., Chand, P., & Gupta, H. (2021). Barriers to the adoption of electric vehicles: Evidence from India. Journal of Cleaner Production, 291, 125847. https://doi.org/10.1016/j.jclepro.2021.125847.

4. Bhat, F. A., Verma, M., &Verma, A. (2022). Measuring and Modelling Electric Vehicle Adoption of Indian Consumers. Transportation in Developing Economies, 8(1), 6. https://doi.org/10.1007/s40890-021-00143-26.
5. Sahoo, D., Harichandan, S., Kar, S. K., & S, S. (2022). An empirical study on consumer motives and attitude towards adoption of electric vehicles in India: Policy implications for stakeholders. Energy Policy, 165, 112941. https://doi.org/10.1016/j.enpol.2022.112941
6. Muthukrishnan, R., Prakash, P. R., &Rajkumar, N. M. (2023). CONSUMER PERCEPTION TOWARDS ELECTRIC VEHICLES. In Chem. Bull (Vol. 2023).

The Impact of Social Media and Content Marketing on Entrepreneurial Success
A.S. Minhaj Begum
Pages: 476-487 | First Published: 05 Feb 2025
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Abstract
Social media and content marketing have become essential tools for entrepreneurs seeking to grow their businesses. These strategies offer cost-effective ways to enhance brand visibility, engage with customers, and drive business growth. This study explores the impact of social media and content marketing on entrepreneurial success, examining the effectiveness of different platforms and content types. Findings indicate that Instagram is the most preferred marketing platform, while videos and social media posts generate the highest engagement. However, entrepreneurs face challenges such as time constraints, lack of new ideas, and audience engagement difficulties. The research highlights the importance of leveraging platform-specific strategies, utilizing analytics tools, and adapting to market trends. Despite challenges, the integration of social media and content marketing significantly contributes to business success. The study provides valuable insights for entrepreneurs, policymakers, and researchers, paving the way for future research on start-up growth, content personalization, and digital marketing strategies.
Keywords: Social media, Content Marketing, Entrepreneurship, Business Growth, Digital Marketing.

References 
1. Yuniarti, Y., Aziz, M., &Gani, H. A. (2024). The role of creativity in digital marketing strategies for business growth. Journal of Business and marketing, 29(2), 102-115.
2. Singh, P. (2024). The impact of social media marketing on entrepreneurial success in Saudi Arabia. Journal of Digital Marketing, 12(4), 45-67.
3. Aslam, S., Hussain, B., &Hussain, S. (2024). Social media’s influence on entrepreneurial identity and self-presentation. Journal of Entrepreneurship and Social Media, 7(1), 34-56.
4. Yong, K., & Hassan, R. A. (2019). The relationship between social media marketing and entrepreneurial success in homestay business in Malaysia. Journal of Tourism and Hospitality, 18(3), 211-228.

Consumer Perception towards Swiggy Digital Food Application in Karur District, Tamilnadu
M.Menaka
Pages: 488-493 | First Published: 05 Feb 2025
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Abstract
Today, internet is widely used for worldwide system of interconnected computer networks and electronic devices that communicate with each other using an established set of protocols. Social media network, mobile apps, with other varied forms of digital communication. Online food ordering and delivery be a new type of business form in the current era of e-commerce and that leads towards the start ups of several online businesses. Online food ordering with delivery is very successful as it bridges the gap between restaurants and consumers. Swiggy is an app for food ordering with delivery which is an Indian multinational restaurant aggregator and food delivery company found in 2014, Swiggy is headquartered in Bangalore and operates in more than 580 Indian cities. The most important aim of this research is to study the factor influencing the consumer perception and buying decision of Swiggy also to study the stage of consumer fulfilment of Swiggy. For this purpose, with help of suitable sampling method 100 respondents were selected and data be collected through structured questionnaire. The results showed that, there is significant relationship among usage and satisfaction of services of Swiggy, there is significant relationship among usage and preference over other food ordering apps, there is no association between age and common usage of Swiggy app, there is no association between gender and convenience of Swiggy app.
Keywords: Consumer perception, Customer satisfaction, Delivery, Online food ordering.

References
1. Seema Gopichand, Hariramani “Consumer Perception about online shopping in India.” International Journal of Management, IT & Engineering Vol. 8 Issue 2, February 2018.
2. Farah Ayuni Shafie and Denise Rennie “Consumer perception towards organic food” science direct Proceedings of the 1st National Conference on Environment-Behaviour Studies, 1nCEBS, FAPS, UiTM, Shah Alam, Malaysia, 14–15 November, 2009.
3. Dr Ramesh Kumar Miryala, John Paul Mennakanti “Responsible marketing for sustainable development” Zenon Academic Publishing, 31-Mar-2016.
4. Anita Goyal and N.P.Singh “Consumer perception about fast food in India: an exploratory study.” British food Journal Vol 109, No.2., 2007.
5. Shilpa Goyal“Comparative study on “consumer behavior of working women and homemakers for the ready to eat food products in Salem city.”Asian Journal of Multidimensional Research Vol 7 , Issue 2, February 2018, spl 2.
6. Kumaran .M. “Perception towards online shopping an Empirical study with respect to Indian buyers.”www.abhinavjournal.com Vol 1 Issue no:9.

An Analytical Study of Digital Marketing Strategies Adopted by Indian Online Businesses
Dr.S.Lathamaheshwari
Pages: 494-506 | First Published: 05 Feb 2025
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Abstract
The emergence of a digitally connected India has transformed marketing practices, empowering businesses to interact with a vast and diverse online consumer base. This study conducts an analytical exploration of the digital marketing strategies employed by Indian online businesses, focusing on their adoption, effectiveness, and challenges. The research examines key strategies such as social media marketing, search engine optimization (SEO), content marketing, email campaigns, mobile advertising, and influencer partnerships. Advanced technologies like artificial intelligence (AI), machine learning, and data analytics are analyzed for their role in driving personalization and customer engagement. Findings from this study highlight the critical importance of adapting to rapidly evolving consumer preferences, leveraging data-driven insights, and harnessing emerging tools to maintain competitiveness. Furthermore, the study addresses challenges such as rising market saturation, regulatory constraints, and ethical concerns surrounding data privacy. The research provides actionable recommendations for Indian online businesses to refine their digital marketing strategies and achieve sustainable growth in the dynamic online marketplace.

Keywords: Digital marketing strategies, Indian online businesses, social media marketing, search engine optimization (SEO).

References
1. Kumar, A., & Rani, S. (2020). The impact of digital marketing strategies on consumer behavior in India. Journal of Marketing Research, 12(3), 45–60.
2. Bansal, R., & Mehta, P. (2019). The role of social media in shaping consumer purchasing decisions. Journal of Digital Marketing, 8(2), 34–50.
3. Sharma, R., & Gupta, A. (2019). Strategies for enhancing customer engagement in digital marketing. International Journal of Marketing Studies, 7(4), 12–28.
4. Sharma, R., & Singh, A. (2021). Innovative approaches in digital marketing for the Indian market. Journal of Marketing Innovations, 15(2), 101–118.
5. Strauss, J., & Frost, R. (2009). E-Marketing (5th ed.). Pearson Prentice Hall.
6. Bhatia, M. (2012). Internet Marketing: History, Concept, Strategies. Regal Publications.

Customer Satisfaction of KTM RC Series and Duke Series Mobile bikes at KTM Motors, Tiruchirappalli
Dr.L Asid Ahamed
Pages: 507-515 | First Published: 05 Feb 2025
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Abstract
When there is customer satisfaction, customers are happy with their purchase or service after from a business or service offered, and are willing to buy the product or service again. Customer satisfaction is when people buys a product or service from a particular organization repeatedly and are happy with their purchase. The product or service meets their needs and desires. This research paper looks into the customer satisfaction towards KTM bikes and focusing on the models like RC Series and Duke Series. It tries to examine significant factors such as how the bikes delivered, about their performance, controlling brakes, and gear shifting. The study also considers common issue faced by customers, like engine overheating, low fuel efficiency, the radiator fan running too often, and difficulties in controlling bikes. To analyze the data, we used percentage analysis, chi-square tests. These findings help both KTM manufactures, showroom distributors and potential buyers understand what customers like and where improvements can be made for further success in the market.
Keywords: customer satisfaction, KTM Bikes, RC Series and Duke Series, delivery and performance

References 
1. M. Praveen et. al. (2024) “Customer satisfaction analysis of KTM motorcycles: a comparative study of the RC and DUKE series models”, International Research Journal of Modernization in Engineering Technology and Science (Peer-Reviewed, Open Access, Fully Refereed International Journal), Volume:06/Issue:10/October-2024 Impact Factor- 8.187.
2. Kavithamani and Jeevitha (2023) ““A study on customer satisfaction related to KTM Brand Bikes with special reference in Coimbatore city”, Shodhasamhita, UGC Care Group 1, Vol. No. X, Issue 11 (1), pp. 59-67.
3. Harish and Gunasundari (2021) A Study On Customer Satisfaction Towards KTM Bikes, IJSART - Volume 7 Issue 5, ISSN [ONLINE]: 2395-1052, pp. 518-521
 Mr. S. Muruganantham and D Vivek (2021), “A study on customer satisfaction towards KTM Bikes with special reference to Coimbatore city”, EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal Volume: 7, Issue:8, ISSN (Online): 2455-3662.
4. Dr Ramya and Nithish (2020), A study on customer satisfaction on KTM Motorcycle (with Special Reference to Combatore City), EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal Volume: 5. Issue:12, ISSN (Online): 2455-7838.
6. Shanmugavadivu and Kalaimani (2020) “A Study on customer satisfaction towards KTM Bikes in Erode, ManTech Publications, Journal of Human Resource and Customer Relationship Management, Vol. 4, Issue 1, pp. 1828.

A Study on Customers Satisfaction towards Oppo Mobile Phones in Tiruchirappalli District
Dr.G. Philomine Joan of Arc
Pages: 516-523 | First Published: 05 Feb 2025
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Abstract
This study aims to examine Customers Satisfaction towards Oppo mobile phones, focusing on key factors. Such as product quality, brand perception, pricing, after-sales service, and user experience. With the growing competition in the mobile industry, customer satisfaction has become a critical determinant for brand loyalty and market success. The research involves a survey of current Oppo mobile phone users, exploring their expectations, experiences, and overall satisfaction. Results reveal that product quality, user-friendly features, and affordability are the primary drivers of customer satisfaction. Additionally, after-sales service and brand perception play significant roles in fostering trust and repeat purchases. The findings highlight the importance of continuous innovation and customer-oriented service strategies to enhance brand loyalty. The data was selected among 50 respondents and this data was analysed using statistical techniques such as chi square and ANOVA. 

Keywords: customers satisfaction, Oppo mobile phones, product quality, brand perception, user experience, mobile industry

References 
1. Liu, X. (2022, December).Influence of Current OPPO Mobile Phone Functions on Customer Satisfaction Based on Kano Model. In 2022 2nd International Conference on Economic Development and Business Culture (ICEDBC 2022) (pp. 1011-1015). Atlantis Press
2. Selamat, M. A., &Eddyono, F. (2024).Analysis of Millennial Generation Preferences Towards Brand Switching Decisions to Smartphone OPPO Brand in Jabodetabek. Dinasti International Journal of Education Management And Social Science, 5(4), 864-877.
3. Christian, C., &Wijaya, E. (2024).The Effect of Brand Awareness, Brand Image, and Product Quality on Consumer Satisfaction of Oppo Smartphone Users in Pekanbaru. Nexus Synergy: A Business Perspective, 1(4), 207-219.

Consumer’s Brand Preferences for Selected Home Appliances: A Focus on Tiruchirappalli, Tamil Nadu
Dr.G. Hadi Mohamed
Pages: 524-531 | First Published: 05 Feb 2025
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Abstract
Home appliances playing a significant role in life of the people. The increasing number of home appliances shops in TamilNadu, especially in northern part (Kannur) reveal their passion towards these products. Home appliances especially project the choices of women. They have become more useful when women have switched on from house wives to working women. Here the researcher made an attempt to analyze the consumer behavior towards selected home appliances in Tiruchirappalli, Tamil Nadu. Due to Covid-19 pandemic the relevance of online trading has been increased very much. The study concluded that, people in Tiruchirappalli, Tamil Nadu have pertinent knowledge about diverse brands of the Electronic Home Appliances.
Keywords: Brand Preference, Home Appliances.

References 
1. Hannes Datta, Kusum L. Ailawadi, and Harald J. van Heerde (2017), How Well Does Consumer-Based Brand Equity Align with Sales-Based Brand Equity and Marketing-Mix Response, Journal of Marketing, May 2017, Vol. 81, No. 3, pp. 1-20.
2. George Balabanis, Nikoletta-TheofaniaSiamagka, (2017), "Inconsistencies in the behavioural effects of consumer ethnocentrism: The role of brand, product category and country of origin", International Marketing Review, Vol. 34 Issue: 2, pp.166-182
3. Banu Rekha, M., et al. (2020).,Jetir,February 2020,Vol 7 ,Issue 2
4. Khan, Y. R. (2023). Customer satisfaction towards Paytm users in Tiruchirappalli city. Impactcitation, 1(2).
5. Khan, Y. R. (2023). Study on dificulties of consumer towards upi payments in Trichy district. Impactcitation, 1(1).
6. Ahamed, S. R. (2023). Customer perception and satisfaction towards internet banking services in Trichy district. Impactcitation, 1(1).
7. Ahamed, S. R. (2023). Analyzing the customer difficulty of e-banking services. Impactcitation, 1(1).
8. Ahamed, D. S. R. (2015). Customer Perception Towards Internet Banking Services In Trichy District. International Journal of Business and Administration Research Review, 1(11), 95-101.
9. Ahamed, D. S. R. (2023). Government Secondary Schools Teacher's Attitude Towards ICT In Trichy City. Research And Reflections on Education, 21, 307-314.
10. Ahamed, S. R. Analyzing the Customer Difficulty in Using Internet Banking Services with Reference to Selected Public Sector Banks.
11. Khan, Y. R. (2024). Challenges Faced by Rural Population on Digital Payment. Jamal Academic Research Journal: An Interdisciplinary, 5(4).
12. Khan, D. Y. R. (2023). A Sociological Study on Effect Of COVID-19 On Girls Education in Selected Rural Areas of Trichy. Research And Reflections on Education, 21(1A), 60-68.

A Study on Customer Satisfaction towards Amazon
Dr.P. Anwar Basha
Pages: 532-537 | First Published: 05 Feb 2025
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Abstract
With the growth of e-commerce, understanding consumer behavior and satisfaction has become essential for businesses. The research explores purchasing patterns, factors influencing customer loyalty, and perceptions of Amazon’s service quality. Data were collected from 120 respondents using a descriptive research design. The findings provide actionable insights for improving Amazon’s customer experience in the region.
Keywords: Customer Satisfaction, Purchasing Patterns, Online Shopping

References 
1. Kumar, R. (2021). Customer loyalty in e-commerce: A comparative study of leading platforms. Journal of Digital Commerce, 15(3), 45-58.
2. Mehta, P., & Sharma, L. (2022). Assessing delivery reliability in Indian e-commerce platforms. International Journal of Business Logistics, 19(1), 101-113.
3. Rajagopal, K. (2023). The influence of online reviews on purchasing behaviour: A case study of Amazon. Consumer Behaviour Journal, 22(4), 210-223.

Cultivation And Marketing of Banana in Tiruchirapppalli District
Dr.S. Mohamed Mohideen
Pages: 538-542 | First Published: 05 Feb 2025
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Abstract
Bananas are one of the most widely cultivated and consumed fruits globally, serving as a staple food and significant cash crop in many tropical and subtropical regions. This study examines the cultivation practices, challenges, and marketing strategies associated with banana production. Key aspects such as soil preparation, irrigation, pest and disease management, and sustainable farming techniques are explored to improve productivity. The research also delves into the marketing chain, from farm gate sales to retail, highlighting the roles of farmers, wholesalers, and retailers. Challenges faced by farmers, such as fluctuating market prices, limited market access, and post-harvest losses, are analyzed. Strategies for improving profitability include value addition and market diversification. The findings emphasize the importance of adopting modern cultivation techniques and efficient marketing strategies to enhance the economic viability and sustainability of banana farming.
Keywords: Banana Cultivation, Banana Marketing, Agriculture Economics,

References 
1. DuraiPrasanth, T., Senthilnathan, S., Senthilkumar, R., Anandi, S., &Harishankar, K. (2022). How the banana farmers are efficient? An evidence from the Tiruchirappalli District of Tamil Nadu.
2. Velavan, C. (2024). Growth and Marketing of Banana in Tamil Nadu. Asian Journal of Agricultural Extension, Economics & Sociology.
3. Saraswathi, M.S., &Durai, P. (2023). Conservation and Utilization of Banana Genetic Resources.
4. Sridhar, T. (2019). A Study of Banana Cultivators Marketing Pattern.
5. Ravichamy, P., Balan, K.C., &Nandakumar, S. (2020). A Study on Mass Media Channels in Promulgating Farm Technologies Among Banana Growers in Trichy District of Tamil Nadu.

A Study on Customer Satisfaction towards Disc Jockey
Dr.Y. Razeethkhan
Pages: 543-552 | First Published: 05 Feb 2025
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Abstract
This study explores customer satisfaction in relation to disc jockey (DJ) services, a vital component of the entertainment industry. Customer satisfaction is a key determinant of the success and reputation of DJs, as it influences repeat business and positive word-of-mouth referrals. The research examines various factors contributing to customer satisfaction, including music selection, interaction with the audience, punctuality, equipment quality, and professionalism. Through a combination of surveys and interviews with event attendees and clients, the study identifies key areas where DJs excel and areas needing improvement. The findings offer insights into the expectations and preferences of customers, providing DJs with actionable strategies to enhance their service quality. This paper aims to contribute to the broader understanding of customer satisfaction in the entertainment sector, offering a framework for DJs to align their services with customer expectations, thereby fostering long-term customer loyalty and business growth.

Keywords: DJ, satisfaction, entertainment, expectations

References 
1. Benjamin Goulart, Trevor Bihl (2024)Trends in Advanced Tabletop Digital DJ Media Players from 2000–2023 https://doi.org/10.1109/NAECON61878.2024.10670618
2. Mr. Ravi Kishor Agrawal,Mr. Ram Pravesh, Ms. Shilpa Rajak (2022) - Satisfaction Towards Discotheque at Raipur ChhattisgarhKala Sarovar- Vol.-25-No.-2-2022
3. Heupel, Heather N.(2019) - Rise of the DJ: An Examination of Electronic Disc Jockeys in the Digital Erahttp://hdl.handle.net/20.500.12648/14588 

4. Khan, Y. R.,(2023/3), A Sociological Study on Effect of COVID-19 on Girls Education in Selected Rural Areas of Trichy,Research& Reflections on Education, Volume 21 , Issue 1A,Pages 60-68,Publisher rev. 

5. Khan, Y. R.,(2021/11), Google Pay In Triuchirapalli: Satisfaction Towards UPI Payments third Concept, Volume 36, Issue 429,Pages 128-131, 

6. Khan, Y. R., (2020/8/14),Customers Perference& Satisfaction Towards Reliance-4 g JIO Services in trichycity,Jamal Academic Research Journal: An Interdisciplinary, Volume 1, Issue 1,Pages 31-37. 

7. Khan, Y. R.,(2018), A Comprehensive Study of Customer Satisfaction Towards Wireless Data Card Jamal Academic Research Journal: An Interdisciplinary, Volume 9, Issue 2, Pages 551-553,

A Study on Customer Satisfaction for Burgman Scooter in Trichy District
P. Jarina Begam
Pages: 553-561 | First Published: 05 Feb 2025
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Abstract 

This study explores customer satisfaction regarding Burgman scooters in the Trichy district. The objectives are to assess the level of customer satisfaction and identify the factors influencing it. Using primary data collected through a structured questionnaire, the study examines key satisfaction metrics, including product quality, performance, after-sales service, and cost effectiveness. The findings highlight significant factors contributing to customer satisfaction and areas requiring improvement. The study offers valuable insights for manufacturers and dealers to enhance customer experience and brand loyalty. Keywords: Customer satisfaction, Burgman scooter, Trichy district, influencing factors, product performance.

References  

1. Anstrom, J. R. (2016). Hydrogen-fueled motorcycles, bicycles, and industrial trucks. In Compendium of Hydrogen Energy (pp. 23-34). Woodhead Publishing. 

2. Cavallaro, F., Galati, O. I., & Nocera, S. (2019). A tool to support transport decision making in tourist coastal areas. Case Studies on Transport Policy, 7(3), 540-553. 

3. Natarajan, K., Soundararajan, K., & Jayakrishnan, J. (2013). Buyer behaviour patterns and satisfaction trends of commercial vehicles owners in replacement of tyres. Annamalai International Journal of Business Studies & Research, 5(1). 

4. Srinivas, K. T. (2013). The study on customer satisfaction with respect to Hyundai motor cars i20 in Bangalore city. International Journal of Management Research and Reviews, 3(10), 3569. 

5. Yuvaraju, D., & Rao, S. D. (2014). Customer satisfaction towards Honda two wheelers: A case study in Tirupati. Journal of Business and Management, 16(5), 65-74.

Customers Satisfaction towards (JIO) Internet Service Provider in Tiruchirappalli City
Dr.M. Balasubramanian
Pages: 562-567 | First Published: 05 Feb 2025
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Abstract 

To give the best service quality, it is important for companies to really understand their current quality of services by gaining feedback from customers so they would know the perceived service quality based on customer’s point of view. Before social media was well known to the public, companies need to put extra effort to get feedback from customers. The efforts were by conducting direct surveys, online surveys, sending emails to customers, adding comment field son the website, including telephone numbers as a means of criticism and suggestions, distributing questionnaires, and doing interviews. This study investigates customer satisfaction towards JIO internet service in Tiruchirappalli city. A survey was conducted among 300 JIO customers, and the data was analysed using descriptive statistics and inferential statistics. The results show that customers are generally satisfied with JIO internet service, with high speeds and affordable prices being the key factors contributing to their satisfaction.

Keywords: Service Quality, Text Mining, Internet Service Provider, Investigates

References 

1. Vevere, V., Singh, K., &Linina, I. (2024). Framework for Enhancing Customer Loyalty of Telecommunication Companies in India: A Case of Reliance JioInfocomm Ltd. Environment. Technologies. Resources. Proceedings of the International Scientific and Practical Conference, 2, 303-309. 

2. Yadav, A., Patel, J., & Vidani, J. (2022). To Study Consumer Behaviour Towards Network Connectivity of Airtel and Jio in Ahmedabad City. International Journal of Scientific and Academic Studies, 2(12), 110-120. 

3. Ranjan, N. M., and Prasad, R. S., Text analytics: an application of text mining, Journal of Data Mining andManagement, vol. 6, no. 3, 2021.

4. Siva, M., Nayak, D. P., and Narayan, K. A., Strengths and weakness of online surveys, IOSR Journal of Humanitiesand Social Sciences, vol. 24, no. 5, 2019. 

5. V. Rengarajan, G. Sankararaman, S.T. Surulivel and S. Dinesh, “Service quality of Airtel mobile operator using SERVQUAL model in Kanchipuram district, Tamil Nadu”, International Journal of Scientific and Technology Research., Vol. 8, no. 10, (2019) pp. 2910-2920

A Study on Consumer Preferences towards Soft Drinks in Tiruchirappalli City
Dr.J. Mohamed Sharif
Pages: 568-572 | First Published: 05 Feb 2025
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Abstract

 The soft drink industry has witnessed significant growth over the years, influenced by changing consumer preferences and market dynamics. This study aims to analyse consumer preferences towards soft drinks in Tiruchirappalli City. A structured questionnaire to assess factors influencing their choices. The findings provide insights into brand preference, frequency of consumption, purchasing behaviour, and the impact of health concerns on consumer decisions. Keywords: Consumer Preferences, Soft Drinks, Tiruchirappalli, Brand Loyalty, Health Consciousness.

References  

1. Kotler, P., & Keller, K. L. (2016). Marketing Management. Pearson Education. 

2. Schiffman, L. G., &Kanuk, L. L. (2010). Consumer Behavior. Prentice Hall. 

3. Solomon, M. R. (2018). Consumer Behavior: Buying, Having, and Being. Pearson. 

4. Chattopadhyay, A. (2019). "Trends in Soft Drink Consumption and Market Strategies". Journal of Consumer Research, 45(3), 56-72.

5. Srinivasan, R., & Murthy, K. (2021). "Health Consciousness and Soft Drink Preferences among Indian Consumers". International Journal of Business Research, 14(2), 89-104.

A Study on Customer Satisfaction Towards Zudio in Trichy
Dr.N. Mohamed Siddiq
Pages: 573-580 | First Published: 05 Feb 2025
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Abstract 

This case study delves into the captivating narrative of Zudio, a significant player in India's fashion retail sector. Established in 2016 under the Tata Group, Zudio swiftly became a pioneer, captivating shoppers with its budget-friendly yet stylish merchandise. Through a meticulous examination of Zudio's innovative pricing strategies, such as strategic location selection, offline prominence, and an emphasis on high-volume sales, this analysis unveils the intricacies of Zudio's success story. By navigating the complexities of the competitive retail landscape, Zudio has cemented its position as a frontrunner in accessible fashion. This study offers a comprehensive exploration of Zudio's journey, spotlighting the critical elements that have propelled its remarkable achievement and presenting valuable insights for industry counterparts aiming to replicate its low-cost prowess. Keywords: Zudio, Low-Cost Advantage, Business Model Innovation, Trent Ltd

References  

1. 2. CaiYJ,ChoiTM. A United Nations' Sustainable Development Goals perspective for sustainable textile and apparel supply chain management. Transp Res E Logist Transp Rev. 2020 Sep;141:102010. doi: 10.1016/j.tre.2020.102010. Epub 2020 Jul 17. PMID: 32834741; PMCID: PMC736767

2. Shah MA, Pirzada BM, Price G, Shibiru AL, Qurashi A. Applications of nanotechnology in smart textile industry: A critical review. J Adv Res. 2022 Jan 22;38:55-75. doi: 10.1016/j.jare.2022.01.008. PMID: 35572402; PMCID: PMC9091772. 

3. SIDDIQ, N. M., AHAMED, S. R., KHAN, Y. R., AHMED, M. S., BADHUSHA, M., & MOHAMED, I. A. (2025). Impact of digital payments on the earnings and business operations of roadside street vendors. 

4. SB AHAMED, EM ALI (2016), The Impact of Social Media on Consumers buying Behaviour, Primax International Journal of Marketing (PIJM).

5. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Consumer Preference and Satisfaction towards Domestic Solar Water Heaters in Tiruchirappalli District. 

6. SB Ahamed, AM Yahiya (2023), A Study on Youth Perception and Awareness towards Entrepreneurship and Government Schemes in India with Special Reference to Dindigul District, DIGITAL INDIA A Progress towards Sustainable Development Goals (SDGs), 331. 

7. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Factors Influencing Consumers’ Purchase Decision towards Online Shopping in Tiruchirappalli District. 

8. Khan, Y. R., Ahamed, S. R., Ahmed, M. S., Siddiq, N. M., Badhusha, M. H. N., & Mohamed, I. A. Examining Students’ Perception of Online Education in Arts and Science Colleges: Perspectives on Personalized Learning and Emerging Educational Technologies.

Customer Satisfaction in the Post Purchase Experience of KIA Cars in Tiruchirappalli
Dr.M. Balasubramanian
Pages: 581-587 | First Published: 05 Feb 2025
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Abstract 

This study aims to evaluate customer satisfaction among Kia car owners in Trichy, Tamil Nadu. A survey of 100 Kia customers was conducted to gather data on their purchasing experience, vehicle performance, and after-sales service. The results indicate a high level of satisfaction among respondents, with 85% reporting positive experiences with their Kia vehicles. Key factors influencing satisfaction included vehicle quality, fuel efficiency, and prompt after-sales service. The study's findings provide insights for Kia's marketing strategies and customer retention initiatives in the Trichy region. Key words: Customer Satisfaction, performance, experiences

References 

 1. Gupta, S.P. “Statistical Method”, Surthan Chand & Son Educational Publisher, New Delhi, 2007. 

2. Kothari. R, “Research methodology”, K.K. Gopal for new age International (P) Ltd., New Delhi 2004. 

3. R. Aimee, A thorough literature review of customers satisfaction definition, factors affecting customer satisfaction and measuring customer satisfaction, International Journal of Advanced Research 7(9):828–843, 2019. 

4. R. Naru and K. Jain, The role of customer relationship management in auto car industry in building customer relationship in after sales department, Journal of Critical Reviews, Vol. 7(11):09, 2020. 

5. N. Deshpande, S. Hadke, A. Doshi, A. Patil, A Modular Approach to Customer Relationship Management (CRM) Systems, International Journal of Advanced Research in Science, Communication and Technology (IJARSCT) Vol. 2, Issue 1, September 2022.

A Study on Consumer Satisfaction towards Organic Food Products in Trichy
Dr.M. Marimuthu Head & Assistant Professor Department of Commerce Jamal Mohamed College, Trichy; M. Abdul Haq M.Com Department of Commerce Jamal Mohamed College Trichy
Pages: 588-594 | First Published: 05 Feb 2025
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ABSTRACT

The high growth of population and life expectancies during the twentieth century increased demand for the food suppliers in India. The growth of the organic food sector is not onto the mark in India due to lack of awareness among consumers. thus, the study analysed the consumer attitude towards organic food products in Trichy district. the respondents were surveyed by using a questionnaire, thus, awareness acts as a crucial factor in changing the attitude of consumers towards organic foods.

REFERENCES 

1.Enimol Grace (2022),Consumer’s Attitude towards Organic Food Products in Tiruchirappalli City ,Journal of the Asiatic Society of Mumbai, [Issn: 0972-0766, Vol. Xcv, No.3, 2022] 

2 B.Lavanya,(2020)Consumer Attitude towards Organic Food in Trichy International Journal Of Management (Ijm) [Volume 11, Issue 11, Pp. 3902-3906], Article Id: Ijm_11_11_387 Available Online At Https://Iaeme.Com/Home/Issue/Ijm?Volume=11&Issue=11 Issn Print: 0976 6502 and Issn Online: 0976-6510 

3 .S. Karthick, Dr. R. Saminathan and Dr. R. Gopinath(2020)A Study on the Problems Faced By Farmers in Paddy Marketing of Cauvery Delta Region, Tamilnad ,International Journal Of Management (Ijm) Volume 11, Issue 10, October 2020, Pp.2155-2164, Article Id: Ijm_11_10_206 

4.G. Nithya & Dr. N. Senthil Kumar(2021), A Study On Customers’ Perception and Satisfaction towards Organic Products with Special Reference to Namakkal District, Nehru E- Journal | December 2021 Issn: 2349-9052

A Comparative Study on Customer Satisfaction towards Zomato and Swiggy in Tiruchirapalli City
Dr.E. Mubarak Ali Associate Professor & Head; V. Anbuselvan II-M. Com PG & Research Department of Commerce Jamal Mohamed College (Autonomous), Affiliated to Bharathidasan University Tiruchirappalli, Tamilnadu. India
Pages: 595-601 | First Published: 05 Feb 2025
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ABSTRACT

The objective of the study is to conduct a comparative analysis of customer satisfaction with food delivery services Zomato and Swiggy in Tiruchirapalli city.Using a structured questionnaire ,data was collected from 60 respondents to evaluate their preferences and experience. The analysis highlights factors such as delivery speed , customer service ,food quality ,app usability , and pricing convenient .the findings indicates the while both platform excel in certain aspects ,customer satisfaction levels differ significantly based on service features and demographic factors. furthermore ,the study underscores the potential for service expansion in areas such as partnership with hyper local restaurants , inclusion of grocery delivery and enhancing delivery network in suburban regions of thiruchirappli .the results emphasize the importance of addressing user feedback ,adapting service offering ,and exploring innovative avenues for growth .recommendations are provided for improving service delivery ,expanding service reach and refining user experience to better concern customer expectations. 

Keywords - online food delivery ,customer satisfaction,comparative study.

REFERENCES 

1. Srinivasan KR, Ramprasad TP. An Economic Study on Factors that Influencing and Level of Satisfaction Towards Online Food Ordering in Madurai City. Shanlax International Journal of Economics. 2021;9(2):77- 82 

2. Attal JS, Jaggarwal S. Comparative Study on the Food Delivery Industrywith Reference toZomato and Swiggy in Raipur Area. 

3. Pai S, Mayya S. A study on consumer preferences with reference to online food delivery amenities. International Journal of Management, Technology and Social Sciences (IJMTS). 2022 Aug 6;7(2):144-66.

The Influence of Real-Time Customer Feedback on E-Marketing Strategies in the Food and Beverage Industry
S. Elavarasan Ph.D Research Scholar (Part -Time); Dr.M. Abdul Kareem Assistant Professor & Research Supervisor PG and Research Department of Commerce Jamal Mohamed College (Autonomous) (Affiliated to Bharathidasan University) Tiruchirappalli, Tamiln
Pages: 602-614 | First Published: 05 Feb 2025
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ABSTARCT

This study explores the influence of real-time customer feedback on emarketing strategies in the food and beverage industry, focusing on its impact on customer satisfaction, engagement, and brand loyalty. As businesses increasingly turn to digital platforms to engage with consumers, understanding how immediate responses to customer feedback shape marketing effectiveness has become crucial. Using a sample of 135 respondents, the study applies statistical tools such as Mann-Whitney U Test, Wilcoxon Rank Test, and Multiple Regression Analysis to assess the relationship between feedback satisfaction and key marketing outcomes. The findings indicate that real-time feedback significantly enhances customer satisfaction, which in turn boosts engagement and loyalty. The research also reveals that customer demographics, including age and purchase frequency, play a significant role in shaping engagement levels.

REFERENCES 

1. Ahamed, S. B., & Ali, E. M. THE IMPACT OF SOCIAL MEDIA ON CONSUMERSBUYING BEHAVIOUR. Primax International Journal of Marketing (PIJM). 

2. Ahmed, M. S., Badhusha, M. H. N., & Mohamed, I. A. Impact of Digital Shopping on Consumers’ Purchasing Decisions. Emperor Journal of Economics and Social Science Research, 2(2). 

3. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Factors Influencing Consumers’ Purchase Decision towards Online Shopping in Tiruchirappalli District. 

4. Ameen, A. N., Ahmed, K. T., Ahmed, N. M. F., & Mohamed, I. A. (2024). Consumer Buying Behaviour On Air Conditioner–A Study In Ambur Taluk, Tirupattur District, Tamilnadu. Educational Administration: Theory and Practice, 30(5), 1007-1011. 

5. ALI, E. M., & RIYAZAHAMED, K. A STUDY ON CUSTOMER SATISFACTION TOWARDS E-BANKIING SERVICES IN SELECT NEW PRIVATE SECTOR BANKS IN TIRUCHIRAPPALLI CITY. 

6. Badhusha, D. M. (2019). Consumers’ Satisfaction Towards Digital Food Ordering in Tiruchirappalli City. Journal of Composition Theory, 12(9), 1460 1471. 

7. Dutta, C., Jha, S. S., Lakshmi, R. V., Vijayakumar, V., Badhusha, M. H. N., & Trivedi, T. (2024). A Study On The Factors That Influence The Success Of Digital Marketing In A Dynamic Marketing Landscape; A Theoretical And Empirical Integration. Educational Administration: Theory and Practice, 30(4), 3793-3798. 

8. Narayan, G., Jain, P., Jakhar, R., Kaur, M. M., &Riyazahamed, K. A Theoretical and Empirical Integration of Internet of Things and Digital Marketing: Opportunities Issues and Challenges. 

9. P. Punjabi, Aruna, Patill, R. Prasadh, S. Labhane, and Badhusha MHN, “Navigating the New Wave; Unveiling the Transformation Effects of social media On Digital Marketing in The Emerging Era,” Journal of Informatics Education and Research, vol. 4, no. 1, pp. 35–41, Jan. 2024, doi: 10.52783/jier.v4i1.516.

A Study on Customer Satisfaction towards on Electric Vehicle Using in Tiruchirappali District
Dr.A. Khaleelur Rahuman Associate Professor & MID of IF & CA; T. Alwin Raj Akash I.M.Com PG & Research Department of Commerce Jamal Mohamed College Trichy-2
Pages: 615-623 | First Published: 05 Feb 2025
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ABSTRACT
Electric vehicles (EVs) area promising technology for achieving a sustainable transport sector in the future, due to their very low to zero carbon emissions, low noise, high efficiency, and flexibility in grid operation and integration. This chapter includes an overview of electric vehicle technologies as well as associated energy storage systems and charging mechanisms. Different types of electric-drive Vehicle are presented. These includebatteryelectricvehicles,plug-inhybridelectricvehicles,hybrid electric vehicles and fuel cell electric vehicles. The topologies for each category and the enabling technologies are discussed. Various power train configurations, new battery technologies, and different charger converter topologies are introduced. Electrifyingtransportationnotonlyfacilitatesa clean energy transition, but also enables the diversification of transportation’s sector fuel mix and addresses energy security concerns. In addition, this can be also seen as a viable solution, in order to alleviate issues associated with climate change. Keywords: Electric vehicles, Battery Capacity, Energy Usage, Range(mileage), Development power, Customers Satisfaction.

REFERENCES 

 Kyle, Chester R. Racing with the sun: the 1990 World Solar Challenge. Warrendale, Pa., Society of Automotive Engineers, c1991. 166 p. 

 Published with the cooperation of Energy Promotions, Australia, and Department of Energy, United States of America. 

 MacKenzie, James J., and Michael P. Walsh. Driving forces: motor vehicle trends and their implications for global warming, energy strategies and transportation planning. Washington, World Resources Institute, 1990. 50 p. 

 Nesbitt, Kevin, Daniel Sperling, and Mark DeLuchi. Initial assessment of roadway-powered electric vehicles. In Global warming: transportation and energy considerations, 1990. Washington, Transportation Research Board, National Research Council, 1990. (Transportation research record, no. 1267) p. 41-55.Perrin,Noel. Fiftymilesata clip:lifewith anelectriccar. New York,Norton, 1992. 

 ower sources for electric vehicles. Edited by B. D. McNicol, and D. A. J. Rand. Amsterdam, NewYork, Elsevier, 1984. 1066 p. (Studies in electrical and electronic engineering, 11) 

 Unnewehr,L.E.,andS.A.Nasar. Electric vehicle technology. New York, Wiley, c1982.256p. 

 Woods, Clinton Edgar. The electric to mobile. Chicago, New York,H.S.Stone,1900.177p. 

 Batterytechnologyhandbook.EditedbyH.A.Kiehne.NewYork,M.Dekker,c19 89.519p. (Electrical engineering and electronics, no. 60 

 Crompton,T.R.Batteryreferencebook.London,Boston,Butterworths,1990.1v. (various pagings)  Handbookofbatteriesandfuelcells.DavidLinden,editorinchief.NewYork,McG raw-Hill,c1984. 1 v. (various pagings) 

 Hills, Stanley Moncoeur. Battery-electric vehicles. London, G. Newneslimited,1943.232 p.  Mantell,C.L.Batteries and energy systems. New York,McGraw Hill,c1983.319 p.Modern batteries: an introduction to electrochemica l power sources. Colin A.Vincentandothers. London, Baltimore, E. Arnold, 1984. 264 p. 

 Electricandhybridvehicletechnology.Warrendale,Pa.,SocietyofAutomotiveEn gineers,c1992.91 p. (SP-915)  Paper presented the International Congress & Exposition, Detroit, Michigan, February24-28, 1992. 

 Electric vehicle design and development. Warrendale, Pa., Society of Automotive Engineers, c1991. 116 p. (SP-862) 

 InternationalCongressandExposition,Detroit,Michigan,Feb.25-Mar. 1,1991.

Redefining Business Operations with Transformation: A Customer-Centric Approach
M.Sirajudheen Ph.D – Part Time Research Scholar ; Dr.P.Vanitha Assistant Professor and Research Supervisor Department of Commerce VISTAS, Pallavaram, Chennai
Pages: 624-629 | First Published: 05 Feb 2025
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ABSTRACT

Digital Digital transformation is reshaping how businesses operate, creating opportunities to prioritize customer needs through technology-driven solutions. This article explores how integrating digital tools into business operations enhances customer satisfaction, improves efficiency, and drives innovation. By examining the challenges and opportunities of digital transformation, the study offers actionable strategies for companies aiming to adopt a customer-centric approach. The discussion includes an analysis of methodologies, case studies, and trends shaping the future of digital business operations. Additionally, this study delves into the importance of aligning technology adoption with organizational culture and long-term strategic goals to ensure sustainable growth.

REFERENCES 

 McKinsey & Company (2023). Digital Transformation in Business Operations. 

 Gartner (2022). The Role of AI in Customer-Centric Business Strategies. 

 Deloitte (2023). IoT and Cloud Computing: Enabling Operational Efficiency.

 Harvard Business Review (2022). Personalized Customer Experiences Through Digital Platforms. 

 PwC (2023). Cybersecurity and Trust in Digital Transformation. 

 Forrester (2023). Digital Twins in Optimizing Customer Journeys. 

 Accenture (2023). Enhancing Employee Engagement Through Digital Tools.

A Study of Consumer Preferences & Attitude towards Passenger Cars of Maruti Suzuki & Hyundai Motors In Pudukottai
Dr. S. Gopi Assistant Professor of Commerce ; J. Mohamed Akram I M Com A, Jamal Mohamed College (Autonomous) Affiliated to Bharathidasan University Trichy-20
Pages: 630-638 | First Published: 05 Feb 2025
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Abstract 

Companies today are becoming customer centric & highly focusing on satisfying their customers as they realized that in present cut throat competition, satisfying & delighting the customers is very crucial. Because of the constant change in needs, expectations and lifestyle of customers, most of the companies are in dilemma that how to satisfy the customers and which strategy should be adopted. The same problems have witnessed by Indian automobile industry. Even Maruti Suzuki and Hyundai Motor- the two leading automobile giants in India are very much conscious about understanding the needs & expectations of the customers. The present study throws light on various factors related to consumer behavior & satisfaction. The objective of this research paper is to know the preferences and opinions of Maruti & Hyundai customers regarding after sales service, resale value, and fuel efficiency along with customer preferences while buying Maruti & Hyundai brands. The present study is descriptive in nature & convenient sampling technique has been adopted for selecting the consumers. The primary data has  been collected with the help of structured questionnaire. The study reveals that the customer’s preferred Maruti cars on parameters like fuel efficiency, after sales service, resale value, availability of spare parts whereas in view of Hyundai customers they preferred vehicles on parameters like comfort & convenience, exterior, technology etc. The study concludes that proper customer care strategy plays vital role in satisfying & delighting the customers. Keywords:Maruti Suzuki, Hyundai Motors, after sales service, fuel efficiency, customer satisfaction.

REFERENCES 

 Bhargava, R.C., & Seetha. (2010). Assembling a Dream. In The MarutiStory (Seetha, Trans). India: Harper Collins Publishers. 

 Menon, B., & Jagathy Raj, V. P. (2012). Model Development and Validation for Studying Consumer Preferences of Car Owners. International Journal of Marketing& Technology, II (5), 148-170. 

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 Sathish, M., & Pughazhendi, A. (2011). A Study on ConsumerBehavior of Automobile Products with speicalreference to Two Wheeler in Tirunelveli city, Tamil Nadu, India. Indian Journalof AppliedResearch, I (3), 161-163 

 Suganya, R. (2012). Effect of Brand Equity on Consumer PurchasingBehavior on Car: Evidence from car owners in Madurai District. Indian Journalof AppliedResearch, I (4), 167-169. 

 Vidyavathi, K. (2012). Consumer LifestyleInfluence of ConsumerBehavior with reference to automobile industry in Chennai. Zenith International Journal of Multidisciplinary Research, II (4), 37-50. 

 Phule, M. W. (2012). Exploring Marketing Strategies and Customer Satisfaction in Automobile industry: a comparative study of Aurangabad and Pune city. Aurangabad: Dr.BabasahebAmbedkarMarathwada University, Aurangabad. 

 Mahrotra, R., &Sharma, S. (2012). An Empirical Study of Buying Behavior of the TwoWheeler usersin Jaipur District. Asian Journal ofResearch inMarketing, I (5), 24-34. 

 Lokhande, M. A., & Rana, V. S. (2012). Marketing Strategies of Automobile Companies in India: A Case study of Hyundai Motors India Limited. Zenith International Journal of Multidisciplinary Research, II (11), 353-361. 

 Lokhande, M. A., & Rana, V. S. (2012). Indian Automobile Sector: On Top Velocity. (S. Sugandhi, Ed.) International Journal of Research& Development, I (1), 1-9. 

 Batra, S. K., &Kazmi, S. H. (2004). Consumer Behavior(1st ed.). New Delhi, India: Excel Books.  Beri, G. C. (2006). Marketing Research (3rd ed.). New Delhi, India: Tata McGraw-Hill Publishing Company Limited.

Customer Satisfaction towards Online Shopping Tiruchirapalli City
Dr.K.Vijayakumar, Assistant Professor; R.Sunilkumar I M. Com PG & Research Department of Commerce Jamal Mohamed College(Autonomous) Affiliated to Bharathidasan University Tiruchirappalli – 620 020
Pages: 639-649 | First Published: 05 Feb 2025
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Abstract 

Online shopping is the activity of buying goods and services directly from seller through internet using web browser or mobile app. It is a form of electronic commerce which made shopping easier and convenient for the customer through the internet E-shop, E- store,internetshop, web store or virtual store propose the physical similarity of buying goods or services at are tailer or shopping epicenter.Online shoppings a vestime and effort as there are no times to wait,aswehave24*7opportunitiestoshop online.This article investigate the elements that impacts customers satisfaction decision and examine how these factors customers satisfactions using descriptive research design. The study also exam in ehow online customers satisfactions is by the perceived benefits of online shopping including convenience, pricing and wider selection. 

Keywords: Customer behavior, Customer satisfaction, Online shopping.

REFERENCES 

 P.Sugunalakshmi,R.Gowri(2018).Thisstudyinvestigates customersatisfactionlevelstowardsonline shopping in Trichy city, focusing on various influencing factors. 

 https://www.semanticscholar.org/paper/A-STUDY-ON-CUSTOMER SATISFACTION-TOWARDS- 

 ONLINE-IN-Sugunalakshmi-Gowri/95f42 

 bd2bfbac212268600ebecc89e80e248dca7 

 Jeyalakshmi M G (2018). This paper explores customer satisfaction with internet shopping in Trichy, focusing on factors influencing online purchasing decisions. 

 https://www.researchgate.net/publication/369181167_CUSTOMER_SATISF ACTION_TOWARDS_INTERNET_SHOPPING_IN_TRICHY 

 Dr. S. Sivasankari, S. Sangeetha (2019). This paper examines factors influencing online purchase intentions among consumers in Tiruchirappalli city. 

 https://www.jetir.org/papers/JETIR1907B34.pdf 

 Dr. S. Sivasankari, S. Sangeetha (2019). This paper examines factors influencing online purchase intentions among consumers in Tiruchirappalli city. 

 https://www.jetir.org/papers/JETIR1907B34.pdf 

 Dr. M. Ravichandran, S. Ravisankar (2021). This study examines the satisfaction levels of customers purchasing non-durable products online in Tiruchirappalli. It analyzes factors such as customer preferences, loyalty, and purchase behavior.  

 https://ijrpr.com/uploads/V2ISSUE12/IJRPR2217.pdf 

 Dr. S. Sivasankari, S. Sangeetha (2022). This research identifies factors such as offers, best prices,good products, and ease of shopping as major influencers of customer satisfaction in Tiruchirappalli district. 

 [https://www.ijsr.net/archive/v11i12/SR221218202118.pdf](https://www.ijsr. net/archive/v11i12/SR221218202118.pdf 

 Dr. S. Sivasankari, S. Sangeetha. This paper applies the modified SERVQUAL model to describe how customers perceive online shopping quality in Tiruchirappalli district. 

 https://iaeme.com/MasterAdmin/Journal_uploads/IJM/VOLUME_11_ISS UE_2/IJM_11_02_005.pdf  Dr. S. Sivasankari, S. Sangeetha. This research explores customer attitudes towards online purchasing and factors influencing their satisfaction. 

 https://www.shanlaxjournals.in/journals/index.php/commerce/article/down load/7352/6618/ S. Ganapathi. This study identifies customer satisfaction levels towards electronic shopping in Tiruchirappalli district, based on a sample of 200 respondents. 

 https://journals.foundationspeak.com/index.php/ijmss/article/view/520 

 Vijayakumar K. &Padmanaban R. (Dec, 2022)., UGC Care ListedJournal: Research and Reflections on Education : A Study on Factors affecting the Consumer Intention towards Online Food Delivery Services :: Vol 20 No. 4A :: ISSN 0974-648X (P) 

 VijayakumarK. &Sumaiya Sherin(Dec,2022).,UGCCare ListedJournal: Researchand Reflections on Education : A Study on Investor’s perception and Awareness towards Impact Investing with special referenceto Investors in thestateof Tamil Nadu :: Vol 20 No. 4A :: ISSN 0974-648X (P) 

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 Vijayakumar K. & Aswathy Sadasivan (Nov, 2023)., UGC Care Listed Journal : The Third Concept: An International Journal of Ideas : Social  Presence Matters: Effect of Social Media Usage and social Media Interaction on Purchase Decision : Vol-37No-440 : ISSN 0970-7247 

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A Study on Customer Perception towards E-Commerce with Reference to E-Tailing in Trichy District
Dr.P. Jarina Begam Assistant Professor: R. Mary Iswarya PG Student PG & Research Department of Commerce (SF-Women) Jamal Mohamed College (Autonomous) Trichy-20.
Pages: 650-659 | First Published: 05 Feb 2025
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Abstract 

This study investigates customer perceptions towards e-commerce, with a focus on e-tailing platforms such as Amazon, Flipkart, Meesho, and Myntra in Trichy City. The primary objectives of the research are to examine customers’ preferences in product categories, identify the most popular e-retailer among consumers, analyse the factors influencing consumer behaviour, and assess the overall shopping experience with these e-retailing platforms. Data was collected through surveys conducted with online shoppers in Trichy, exploring variables such as product preferences, platform usability, and the impact of discounts, customer service, and delivery. The findings provide valuable insights into how local consumer preferences and behaviours shape the success of e-retailers in smaller urban markets like Trichy, and offer recommendations for improving customer experience. Keywords E-tailing, Customer Perception, Product Preferences, Consumer Behaviour,

REFERENCE

 Arendse, K. K. (2021). Critical success factors for e-tailing: case studies of clothing retailers in Cape Town (Doctoral dissertation, Cape Peninsula University of Technology). 

 Benjamin, A. (2023). Critical success factors for effective e-tailing websites for SMMEs in the Cape Metropole (Doctoral dissertation, Cape Peninsula University of Technology). 

 Bentlanu, M. (2024). Factors affecting the adoption of e-tailing by selected clothing companies in Cape Town, South Africa (Doctoral dissertation, Cape Peninsula University of Technology). 

 Thotti, K. K., Alui, A. Z. B. M., & Zu Qian, O. (2022). Case Study Flipkart (A): Transitioning to a Marketplace Model. NOLEGEIN-Journal of Consumer Behaviour & Market Research, 5(1).

A Study on Consumer Perception towards Digital Banking and Cyber Security in Tiruchirappalli District
R. Sundaralakshmi Ph.D Full Time Research Scholar : Dr.N. Rajamannar Associate Professor and Research Supervisor PG and Research Department of Commerce Urumu Dhanalakshmi College, Affiliated to Bharathidasan University Tiruchirapalli- 19, Tamil Nadu
Pages: 660-673 | First Published: 05 Feb 2025
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Abstract 

In the epoch of globalization digital banking or online banking has revolutionized an essential activityof our current twenty first century. The man developed various ways for communication to the exchange ofinformation, ideas and knowledge which is of huge significance to him as a social being. The evolution of e-bankingtechnology make the task very easy; banking transactions becomes very fast within a click. Digitalbanking makes daily banking quick and easy to use. The misuse of information technology in the cyber space isclutching up which gave birth to cyber-crimes at the national and international level. The percentage of risks andthe challenges associated with it is increased. In this case, the two fundamental rules that regulate realtimeelectronic monitoring in other criminal investigations also apply. One of those laws is search warrants, whichallow authorities to enter a location where they suspect the cracker may contain evidence of a crime. The computerutilised in the crime, the software used to obtain un authorized access, and other evidence related to the crimewould all be examples of this type of evidence. The study's primary goal is to examine consumer perceptions aboutcyber-crime and the cyber-space. A sample of 248 respondents was chosen for this purpose, and the data wasanalysed using chi-square and percentage analysis. 

Keywords:Customer perception, Internet Banking, Digital banking, Cyber Security. I

REFERENCES 

1. P. V. Nandhini (2016) “Customer Satisfaction Towards Online Banking in Coimbatore District” International Journal of Multidisciplinary Research and Modern Education, Vol-II, Issue-I, 2016. P.No.62-68. 

2. Dr. M. V. Sathya Bama, &M. Ragaprabha (2016) “Satisfaction on Online Shopping, A Study with Special Reference toPollachi Taluk” International Journal of Multidisciplinary Research and Modern Education, Vol-II, Issue-I, 2016. P.No.90-94. 

3. A. Venkedasubramaniam& K. Veerakumar (2015) article titled “A Study on Mutual Fund Investors’ Behaviour with Special Reference to Pollachi Taluk” International Journal of Research, Vol-II, Issue-II, March-2015. P.No.60-65. 

4. Dr. K. Sirajuddin& P. Preetha (2015) “Stress Management among Bank Employees” Acme International journal of Multidisciplinary Research, Vol-3 Issue 4, April-2015. P.No.24-30. 

5. Dr. Shanmugapriya. S &Veerakumar. K, (2014) “Determinants of Investment decision on OnlineCommodities”AcmeInternationalJournalofMultidisciplinaryResearch,Vo l-II,Issue- IX, September.P.No.39-45 

6. Khan, M. S., Mahapatra, S.S. and Sreekumar (2009) ‘Service quality evaluation in internet banking: an empirical study in India’, Int. J. Indian 

7. IAMAIreportononlinebanking2006.

A Study on Customers Satisfaction towards Google Pay in Tiruchirappalli District
Dr.G. Philomine Joan of Arc Assistant Professor: M.Ayesha Fathima II M.Com PG & Research Department of Commerce (SF-Women) Jamal Mohamed College (Autonomous), Tiruchirapalli-620020
Pages: 674-681 | First Published: 05 Feb 2025
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Abstract 

Digital payment system is gaining popularity due to the ‘Digital India’ campaign launched by the Indian government. There are various forms of digital payment systems. Google Pay is one such payment system, which is a simple and secure way to transfer money instantly. Google Pay is commonly known as G Pay. The development of digital payment systems is changing the spending behavior of consumers. This study aims to measure the level of customer satisfaction with Google Pay and determine the main problems encountered by Google Pay users. The respondents are selected based on simple random sampling. The data was selected among 125 respondents and this data was analyzed using statistical techniques such as Chi square and ANOVA. 

Keywords: Digital payment system, Digital India, Google Pay.

REFERENCES 

1. Nithya, A., Sheeba, R., & Vanitha, S. (2024). A study on customer satisfaction regarding mobile wallets with a focus on google pay and Paytm in the Tiruchirappalli district. International Journal of Applied Economics, Finance and Accounting, 19(1), 41-49. 

2. Pon, S. P., Jayashree, S., Krishnamoorthi, M., & Rajeswari, K. (2024, July). Users’ perception towards Google pay with special reference to Coimbatore city. In AIP Conference Proceedings (Vol. 2965, No. 1). AIP Publishing. 

3. CHERUKUR, M. B. ., & HARSHITHA P, M. S. . . (2020). A study on customer satisfaction on e-payment applications. The Journal of Contemporary Issues in Business and Government, 26(2), 920–926.

A Study on Consumer Preference towards Zomato and Swiggy among Gen-Z in Mayiladuthurai Town
Dr.D.Elanchelian Assistant Professor of Commerce: S. Jamuna Research Scholar Assistant Professor of Commerce TBML College, Porayar
Pages: 682-689 | First Published: 05 Feb 2025
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Abstract 

Generation Z is define as the groups of people who were born after 1990 who are regarded as being very familiar with the internet. The shift towards online food ordering has transformed the food industry, offering convenience and ease to customers. Zomatoand Swiggy, two prominent players in this domain, have revolutionized how people access and enjoy their meals.Zomato an Indian multinational restaurant aggregator and food delivery company was founded by DeepinderGoyal and PankajChaddah in 2008. Zomato provides information and user-reviews of restaurants as well as food delivery options in more than 1,000 Indian cities. Swiggy is an Indianonline food ordering and delivery company founded in 2014 and it’s headquartered in Bangalore and operates in more than 580 Indian cities. There are two prominent players dominate consumer behaviour in the context of online food ordering, focusing on Gen-Z in Mayiladuthurai town. Through a descriptive research design and chi-square analysis, it explores the impact of factors like pricing,discounts,and promotional offers on ordering decisions. The findings reveal a significant association between age and preferences. 

Keywords; Generation Z, Consumer’s preference, online delivery platform,Zomato,Swiggy

REFERENCES 

1. Attal JS, Jaggarwal S. Comparative study on the Food Delivery Industry with Reference to Zomato and swiggy in Raipur Area. 

2. Raina A, Rana VS Thakur AS. Popularity of online food ordering and delivery services-a comparative study between zomato, swiggy and uber eats in Ludhiana.Internation Journal of Management, Technology And Engineering. 2019;9(3):6080-8. 

3. Pai S, Mayya S.A study on consumer preferences with reference to online food delivery amenities. International Journal of Management,Technology and social sciences (IJMTS) 2022 Aug 6;7(2):144-66. 

4. MudgalR,Rana P. Comparison of Two Moat popular Food delivery Apps in India: A case study of swiggy and zomato . International Journal of Research in social sciences.2023 Feb;13 (02). 

5.Srinivasan KR, Ramprasad TP. AN Economic study on factors that Influencing and Level of Satosfaction Towards online Food Oredering in Madurai City. Shanlax International Journal of Economics.2021 ;(2):77-82

A Study on Social Media Advertising of Marketing Strategies in Over View
Dr. M. Shajahan Assistant Professor: S. Sharil Ikshan PG & Research Department of Commerce Jamal Mohamed College-Trichy (Affiliated to Bharathidasan University) Tiruchirappali-24
Pages: 690-697 | First Published: 05 Feb 2025
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Abstract 

Social media marketing is the contemporary style of marketing as itconcentrates on opening new horizons for marketers in order to promote a product or service as compared to conventional media. In recent times, consumer behavior and satisfaction has become an important asset for any organization to attain its position in the market and to increase its profitability. For this purpose, organizations are employing social media technique. From research, it is evident that companies are employing social media marketing in order to interact with the consumers. Social media marketing has given organizations a new way of dealing and changing the buying behavior of the consumers. The goal of this paper is to research empirically the role of social media in consumers' decision- making processes. A quantitative survey investigates up to what degree experiences are altered by the use of social media. Customer sentiments on items and administrations are currently progressively overwhelmed by outsiders in advanced spaces, which thusly impact conclusions in the disconnected space. Web-based social networking has engaged purchasers, as advertisers have no control over the substance, timing, or recurrence of online discussions among shoppers.

REFERENCES 

[1] Alzyoud, Mohammad. (2018). Social media marketing, functional branding strategy and intentional branding.Problems and Perspectives in Management. 16. 102-116. 10.21511/ppm.16(3).2018.09. 

[2] Chivandi, Abigail & Samuel, Olorunjuwon&Muchie, Mammo. (2018). Social Media, Consumer Behaviour, and Service Marketing. 10.5772/intechopen.85406. 

[3] Ge, X., Brigden, N., &Häubl, G. (2015).The Preference-Signalling Effect of Search. Journal of Consumer Psychology, 25(2), 245-256 

[4] Gopinath, R. (2011). A study on Men’s perception in buying decisions on branded shirts in Tiruchirappalli District. Asian Journal of Management Research, 1(2), 600-617. 

[5] Gopinath, R. (2019a). Online Shopping Consumer Behaviour of Perambalur District, International Journal of Research, 8(5), 542-547. 

[6] Gopinath, R. (2019b). Factors Influencing Consumer Decision Behaviour in FMCG. International Journal of Research in Social Sciences, 9(7), 249-255

A Study on Consumers’ Satisfaction towards Flipkart Online E-Tailer in Tiruchirappalli City
Dr.S. Gopi Assistant Professor of Commerce : V. Kunacilan II M Com A, Jamal Mohamed College (Autonomous) Affiliated to Bharathidasan University, Trichy-20
Pages: 698-703 | First Published: 05 Feb 2025
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Abstract 

The purpose of this study is to investigate consumer satisfaction towards Flipkart online e-tailer in Tiruchirappalli city. The study aimed to identify the factors influencing consumer satisfaction and to determine the level of satisfaction among consumers. A survey was conducted among 200 consumers in Tiruchirappalli city, and the data was analysed using descriptive statistics and factor analysis. The results showed that consumers were generally satisfied with Flipkart's services, with factors such as product quality, price, and delivery time being the most important.

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The Role of Content Marketing in Building Startup Brands: Insights from Business Leaders in Tamil Nadu
A. Agmal II M. Com: Dr.G. Hadi Mohamed Assistant Professor PG & Research Department of Commerce Jamal Mohamed College (Autonomous) (Affiliated to Bharathidasan University) Tiruchirappalli, Tamilnadu
Pages: 704-721 | First Published: 05 Feb 2025
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Abstract 

This research examines the pivotal role of content marketing in building startup brands, focusing on insights from business leaders in Tamil Nadu. Employing a mixed-methods approach, the study gathered primary data from 46 respondents across diverse industries, including entrepreneurs, business owners, marketing agency heads, and senior employees. Key findings highlight the widespread adoption of content marketing (80.4%), with platforms like Instagram and YouTube being the most preferred for brand engagement. Videos and images emerged as the most frequently used content types, while challenges such as budget constraints, creating quality content, and measuring ROI were commonly reported. Satisfaction levels varied across industries, with the Technology and Healthcare sectors exhibiting the highest levels of contentment.This study underscores the strategic significance of content marketing while providing actionable recommendations to optimize its implementation. It contributes valuable insights for startups, policymakers, and marketers aiming to enhance brand visibility and engagement in a competitive digital landscape. 

Keywords: Content Marketing, Startup Branding, Digital Marketing Strategies, Tamil Nadu, etc.

REFERENCES 

1. Kumar, Y. R. M. (2025). Survey study on the role of digital marketing in brand building in Indian startups. International Journal of Future Market Research. Retrieved from https://www.ijfmr.com/papers/2025/1/35187.pdf 

2. Zhang, X., & Zhang, Y. (2024). Content marketing in the social media platform: Examining the effect of content creation modes on the payoff of participants. Journal of Business Research. Retrieved from https://www.sciencedirect.com/science/article/abs/pii/S0969698923003806 

3. Salonen, A., et al. (2024). Digital content marketing on social media along the B2B customer journey: The effect of timely content delivery on customer engagement. Industrial Marketing Management. Retrieved from https://www.sciencedirect.com/science/article/pii/S0019850124000221 

4. USTIK, T., et al. (2024). Digital content marketing in brand management of small business enterprises, trading companies and territorial marketing. Theoretical and Practical Research in Economic Fields. Retrieved from https://journals.aserspublishing.eu/tpref/article/view/8587 

5. Sharma, P., et al. (2024). An exploratory study of the role of digital marketing in creating awareness, satisfaction, and loyalty: Perspectives from travel companies in India. Hospitality HBCU Journal. Retrieved from https://www.hospitalityhbcu.org/uploads/articlelink/1722243569.pdf#page= 25 

6. Naik, V. S., et al. (2024). A study on the most effective digital marketing strategies for startups operating in the Indian market. International Journal of Advanced Research in Ideas and Innovations in Technology. Retrieved from https://ijariie.com/AdminUploadPdf/A_Study_on_the_Most_Effective_Digi tal_Marketing_Strategies_for_Startups_Operating_in_the_Indian_Market_ijarii e23362.pdf 

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8. Keerthana, B., & Kumar, B. K. (2024). Role of content marketing in forming business strategies. ResearchGate. Retrieved from https://www.researchgate.net/profile/Keerthana Baskaran/publication/387498786_Role_of_content_marketing_in_forming_b usiness_strategies 

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10. Sneha, V., & Padmashree, C. R. (2023). Content co-creation and storytelling as a strategic approach for women entrepreneurship business development in the Indian scenario: A conceptual framework. Humanities and Social Science Studies, 12(1), 188. Retrieved from https://www.researchgate.net/profile/Sjayalakshmi/publication/378128230 

11. Koob, C. (2021). Determinants of content marketing effectiveness: Conceptual framework and empirical findings from a managerial perspective. PLOS ONE. Retrieved from https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0249457

12. Winata, J., et al. (2021). Content marketing effectiveness towards consumers’ perspective on the new product launch: Investigation study among from young adults in Indonesia. European Journal of Business and Management. Retrieved https://ejbm.sites.apiit.edu.my/files/2022/03/Paper-4 Content-Marketing-Effectiveness-Towards-Consumers-Perspective-on-the New-Product-Launch_Investigation-Study-Among-Young-Adults-In Indonesia.pdf 

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14. Mistry, T., & Rungta, M. (2020). A study on effectiveness of content marketing in brand promotions. International Journal of Marketing. Retrieved from https://iaeme.com/MasterAdmin/Journal_uploads/IJM/VOLUME_11_ISS UE_2/IJM_11_02_033.pdf 

15. Ahamed, S. B., & Ali, E. M. The impact of social media on consumers' buying behaviour. PrimaxInternational Journal of Marketing (PIJM). 

16. Ahmed, M. S., Badhusha, M. H. N., Siddiq, N. M., & Mohamed, I. A. Consumer preference and satisfaction towards domestic solar water heaters in Tiruchirappalli District. 

17. Ahamed, D. S. R. (2015). Customer perception towards internet banking services in Trichy District. International Journal of Business and Administration Research Review, 1(11), 95-101. 

18. Ahamed, S. B., & Ali, E. M. The impact of social media on consumers' buying behaviour. Primax International Journal of Marketing (PIJM). 

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A Study on Consumer Satisfaction towards Flipkart Company in Trichy City
Dr.S. Rizvan Ahamed Assistant Professor: K. Thariq Ahamed Student 2nd Year M.com PG & Research Department of Commerce Jamal Mohamed College (Autonomous) Affiliated to Bharathidasan University Tiruchirappalli, Tamilnadu, India
Pages: 722-730 | First Published: 05 Feb 2025
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Abstract 

"A Study on Consumer Satisfaction Towards Flipkart Company in Trichy City" focuses on understanding how satisfied customers are with Flipkart, one of India's leading e-commerce platforms. It examines various factors that influence consumer satisfaction, including product variety, delivery efficiency, and customer service. The research aims to gather both quantitative and qualitative data through surveys and personal interactions to assess user experiences and identify areas for improvement. The objectives of the study include understanding customer preferences regarding products, evaluating perceptions of the Flipkart app, and identifying factors that affect purchasing decisions. It also seeks to enhance awareness of Flipkart among potential users and understand pricing perceptions. By addressing these objectives, the study aims to provide actionable insights for Flipkart to improve its services and strengthen customer loyalty. The research methodology involves a descriptive, cross-sectional design with a sample of 75 Flipkart users in Trichy. Data will be collected using structured questionnaires, focusing on key variables such as product quality and customer support. The findings are expected to reveal strengths and weaknesses in Flipkart's operations, ultimately offering recommendations for enhancing overall consumer satisfaction.This study is significant as it contributes to a deeper understanding of consumer behaviour in the e-commerce sector and provides valuable feedback for Flipkart to refine its strategies and improve its market position. 

Keywords: - Flipkart, Consumer Satisfaction, E-commerce, Online Shopping, Trichy.

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  6. Ahamed, D. S. R , (2015/9/15), Customer Perception Towards Internet Banking Services In Tiruchirappalli District. International Journal of Business And Administration Research Review, Volume 1, Issue 11,Pages 95-101. 

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Empowering of Packaging Functions and its Effect on Consumer Behaviour towards Food Products
S.Sridevi Assistant Professor & Head Department of Commerce Rabiammal Ahamed Maideen College for Women Tiruvarur-610001
Pages: 731-741 | First Published: 05 Feb 2025
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Abstract 

Packaging plays an important role in consumer purchase behaviour of food products. The main aim of the study was to examine the packaging function and its effects on consumer behaviours towards food products. In this study packaging functions likeProduct protection, Product Containment, Product Attractiveness, Product Identification and Product Convenience are analyzed and examined. Questionnaire were used to collect data from 384 respondent.The findings and conclusions of this study indicate that there is significant difference between age of the respondents and its effects of packaging function on consumer behaviour towards food products. 

Keywords: Consumer behaviour, Packaging function, Product Protection, Identification, Attractiveness.

REFERENCES 

BOOKS 

1. Leon G.Schiffman, Leslie lazar Kanuk (2008), “Consumer behaviour”, Ninth edition, Prentice Hall of India private limited, New Delhi. 

2. Matin Khan (2004), Consumer Behavior: Second Edition, New Age International (P) Ltd., Publishers, New Delhi. 

3. P. C. Jain, Monika Bhatt (2003), “Consumer Behaviour in Indian Context”, S.Chand& Company Ltd, New Delhi. 

4. Philip Kotler (2001) Marketing management: 10th Edition, Published by Prentice –Hall Of Indian Private Limited.

 5. V S Ramaswamy S Namakumari (2009) Marketing management: 4thEdition , Published By Macmillian Publishers Indian Limited

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1. Ankit Katiyar, NikhaKatiyar& Deepak Tiwari (2014), ‘Role of packaging as influencing factor of consumer buying decision a study of consumer of Kanpur region, U.P, India’, Abhinav International Monthly Refereed Journal of Management & Technology, Vol.3, Issue 8 Online: www.abhinavjournal.com 

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15. Silayo, P. and Speece, M. (2004). Packaging and purchase decisions: A focused group study on the impact of involvement level and time pressure. British Food Journal. Vol. 106 (8). Pp. 607-28. Sumner, J. (2017). Five benefIt of printed cartons for packaging. 

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A Study on Customer Satisfaction towards Samsung Smart Watch Users in Tiruchirapalli City
Dr.M.Marimuthu Head & Assistant Professor: K. Kishor Student, Master of Commerce PG& Research Department of Commerce Jamal Mohamed College (Autonomous), Affiliated to Bharathidasan University Tiruchirappalli, Tamil Nadu, India
Pages: 742-748 | First Published: 05 Feb 2025
Full text | Abstract | PDF | References | Request permissions

Abstract 

This study aims to analyze customer satisfaction towards Samsung smartwatches among users in the southern part of Tiruchirappalli city. As the smartwatch market has witnessed significant growth in recent years, understanding consumer preferences, expectations, and satisfaction levels is essential for brands to enhance customer loyalty and improve product offerings,The research focuses on factors such as product quality, design, usability, pricing, customer service, and brand perception that influence consumer satisfaction. A survey-based approach will be used to collect data from Samsung smartwatch users, and the findings are expected to offer insights into customer experiences, identifying both strengths and areas for improvement. This study will contribute valuable information for Samsung to refine its marketing strategies and product development in the region. 

Keywords: smart watch, Tiruchirappalli, Consumer preferences, Brand perception.

REFERENCES 

  1. https://www.britannica.com/technology/smartwatch 

  2. https://www.techtarget.com/iotagenda/definition/smartwatch 

  3. Hongting Li,Bingfei Xu,Zaoyi Sun, Rui Yan,Yingchao Wu,Haimo Zhang,Keyuan Zhou & Liang Xu (2024)“ The role of comfort, personality, and intention in smartwatch usage during sleep ” Humanities and Social Sciences Communications volume 11, Article number: 705. 

  4. https://www.nature.com/articles/s41599-024-03214-y 

  5. B Subha, Jaspreet Kaur(2023) " Customer Buying Intention Towards Smart Watches In Urban Bangalore"Artificial Intelligence and Transforming Digital Marketing,87-94 

  6. https://link.springer.com/chapter/10.1007/978-3-031-35828-9_9 

  7. Adele Mailangkay (2023) “Determinants of User Satisfaction on Interest of Smartwatch Usage After Covid-19”International Conference on Information Management and Technology (ICIMTech), Malang, Indonesia, 2023, pp. 517 522. 

  8. https://ieeexplore.ieee.org/abstract/document/10277879/ 

  9. kathrinfigal, Christiane Lehrer,julehelder(2023)“App-Device Fit Matters: Understanding User Perceptions of Apps on Smartwatches and Smartphones”SMR - Journal of Service Management Research,Volume 7 ,Issue 2. 

  10. https://www.nomos-elibrary.de/10.5771/2511-8676-2023-2-82.pdf