Abstract
This study will help in understanding the satisfaction of customers towards the digital payment app that are Google pay and PhonePe in Tiruchirappalli city.The e-commerce sector, as well as digital payment apps such as Google Pay, Phone Pe, and a few more e-commerce business apps, were covered in this study. After that, we provided an overview of these apps. With the assistance of respondents who completed the Google form that was shared with groups and individuals as well as those who we asked to fill out in person, we were able to conduct this research and discover that customers are really happy with the Google Pay and phone calling services. And the majority of the forms are submitted by the students in Tiruchirappalli City, who are also the users who regularly use the applications for shopping, account transfers, bill payment, and other purposes. Also we have received some problems that customers are facing and the digital payments apps can solve the problems which will help in their success.
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