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A Study on Customer Satisfaction towards E- Banking Services in Tiruchirappalli City

Issue Abstract

Abstract 

E-banking services in India have palyed an important role in the country’s digital revolution by re-shaping the banking sector with the rapid expansion of internet access, adoption of broad smartphones and progress in financial technology, e-banking has increased significantly. Its introduction in the 1990s marked the onset of digital banking, with basic services such as balance inquiry and fund transfer through ATMs and online platforms. Over time, e-banking has given financial access and convenience to include internet banking, mobile banking, unified payment interfaces (UPI), Digital Wallet, Real-Time Gross Settlement(RTGS), and Tatkal Payment Services(IMPS) There is diversity to increase. 

Keywords: Financial technology, fund transfer, online platform, digital wallet, integrated payment interface, immediate payment services.


Author Information
A. Asma banu Assistant Professor of commerce: S. Laya Post Graduate student Jamal Mohamed College Tiruchirappalli, Tamil Nadu.
Issue No
2
Volume No
5
Issue Publish Date
05 Feb 2025
Issue Pages
861-868

Issue References

References

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