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A2B Restaurant: Success in the Competitive Indian Restaurant Industry
Dr. M. S. R. Marriyappan, Professor & Dean Department of Management Studies, Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai.
Pages: 1-4 | First Published: 05 Apr 2023
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Abstract

 Company Overview: A2B (Adyar Ananda Bhavan) is a famous restaurant chain in India that specializes in South Indian cuisine. Founded in 1989 in Chennai, Tamil Nadu, A2B has grown from a small eatery to one of the most prominent names in the South Indian restaurant sector. The company operates numerous outlets across India and has even expanded internationally. Known for its diverse menu featuring dosas, idlis, vadas, and sweets, A2B has carved a niche for itself in the competitive food service industry. Strategic Focus: A2B's success is attributed to its emphasis on quality, customer service, and an expansive menu that caters to diverse customer preferences. The company maintains a strong focus on cleanliness, consistency, and innovative service offerings. A2B has also successfully created a brand image that associates it with traditional South Indian hospitality. 

Current Scenario: Despite its widespread success, A2B faces challenges such as rising competition from fast-casual dining chains, changing consumer tastes, and the need to maintain consistency across a growing network of outlets. The brand’s ability to adapt to these challenges and its focus on customer satisfaction will determine its future success.

Case Questions
1. How can A2B strengthen its brand and enhance customer loyalty in the highly competitive Indian restaurant market?
2. What operational strategies can A2B adopt to maintain consistency and efficiency across its growing number of outlets?
3. How should A2B respond to the changing customer preferences for convenience, health-conscious food options, and faster service?
4. What marketing strategies can A2B implement to expand its customer base and increase its presence in new regional and international markets?
5. How can A2B leverage technology to improve its operations, enhance customer experience, and adapt to digital trends in the restaurant industry?

Parle Products: Dominating the Indian Biscuit Market
Dr. K. Ravishankar, Professor & Head Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 5-9 | First Published: 05 Apr 2023
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Abstract
Parle Products, a part of the Parle Group, is one of the most iconic and leading biscuit manufacturers in India. Known for its flagship brand Parle-G, the company has played a pivotal role in shaping the Indian biscuit market for decades. Parle’s biscuits have become a household name across India, especially in rural areas, where the brand enjoys unmatched penetration. Established in 1929, Parle Products has a rich legacy and continues to dominate the Indian biscuit market with a variety of products catering to diverse tastes, budgets, and preferences.
The following case study delves into Parle Products’ journey, key strategies, challenges, and its path to becoming the leading biscuit manufacturer in India. We will explore its flagship products, growth trajectory, and discuss its key success factors. We also present an analysis of the company’s response to market changes, as well as some strategic recommendations for sustaining its market leadership.

Questions
1. What are the key factors that have contributed to Parle’s success in the Indian biscuit market?
2. How can Parle adapt to the increasing demand for health-conscious products in the biscuit segment?
3. What strategies can Parle implement to strengthen its position in rural markets?
4. How can Parle manage the challenges posed by rising raw material costs?
5. Discuss the potential for Parle to diversify its product offerings beyond biscuits.

Infosys Limited – A Pioneer in Indian IT Services
Dr. Geeta Kesavaraj, Associate Professor Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 10-12 | First Published: 05 Apr 2023
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Abstract
Infosys Limited, founded in 1981 by seven engineers in Pune, has emerged as one of the most prominent IT services companies globally. With its headquarters in Bengaluru, India, Infosys revolutionized the Indian software services landscape by offering cutting-edge technology solutions and business consultancy. The company initially started with a modest capital of INR 10,000 and has grown into a multinational corporation with a market capitalization of over USD 70 billion.
Infosys provides services in cloud computing, data analytics, artificial intelligence, enterprise application management, and business process outsourcing. Its journey highlights the role of innovation, leadership, and customer-centric strategies in achieving global success.

Questions for Discussion
1. What are the key factors that contributed to Infosys's success as a global IT services provider?
2. Discuss the challenges Infosys faced in maintaining its competitive edge in the global IT market. How did it address these challenges?
3. How does Infosys’s focus on innovation and sustainability contribute to its long-term growth? Provide examples from the case study.
4. If you were a consultant for Infosys, what strategic recommendations would you make to sustain its growth in the next decade?

Britannia Industries: Leading the Indian Biscuit Market
Dr. P Elantheraiyan, Associate Professor Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 13-17 | First Published: 05 Apr 2023
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Abstract
Britannia Industries Limited is one of the leading food companies in India, with a rich legacy of over 100 years. The company is best known for its biscuits, but it has also expanded its product portfolio to include dairy products, cakes, rusks, and other snacks. Britannia has become a household name in India, with its biscuits being a staple in many Indian homes. The company's flagship brands include Good Day, Tiger, Little Hearts, Treat, and Marie Gold, which have a strong presence in both urban and rural markets.
This case study focuses on the success of Britannia’s biscuit division in India, analysing its strategies for growth, challenges in the highly competitive biscuit market, and how it has managed to maintain its market leadership. The study also offers insights into Britannia’s marketing, product innovation, and distribution strategies that have contributed to its dominance in the Indian market.

Questions for Discussion
1. What are the key factors that have contributed to Britannia’s success in the Indian biscuit market?
2. How can Britannia adapt to the increasing demand for health-conscious products in the biscuit segment?
3. What strategies can Britannia implement to strengthen its position in rural markets?
4. How can Britannia manage the challenges posed by rising raw material costs?
5. Discuss the potential for Britannia to diversify its product offerings beyond biscuits.

Maruti Suzuki: Navigating the Indian Car Market
Dr. G. Manoj, Assistant Professor, Department of Management Studies , Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 18-22 | First Published: 05 Apr 2023
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Abstract
Maruti Suzuki India Limited, the largest car manufacturer in India, has established itself as the undisputed leader in the Indian automotive industry. A subsidiary of the Japanese automaker Suzuki, Maruti Suzuki has revolutionized the Indian car market since its inception. From producing budget-friendly cars for the masses to becoming a household name, the company has played a pivotal role in making cars accessible to millions of Indian families.
With a deep understanding of the Indian consumer and market dynamics, Maruti Suzuki has adapted its strategies over the years to stay ahead of competitors. This case study examines the journey of Maruti Suzuki, its market positioning, the challenges it faces, and the strategies that have enabled it to maintain its market leadership.

Case Study Questions
1. What factors contributed to Maruti Suzuki's dominance in the Indian car market?
2. How has Maruti Suzuki's branding strategy helped it connect with the Indian consumer?
3. What are the key challenges Maruti Suzuki faces in the Indian car market today?
4. How should Maruti Suzuki adapt to the growing trend of electric vehicles (EVs) in India?
5. What strategies should Maruti Suzuki employ to compete in the premium car segment?
6. What role does digital marketing play in Maruti Suzuki’s overall marketing strategy?

Standard 2000 – India’s Forgotten Luxury Car
Dr. R. Sankar Ganesh, Assistant Professor, Department of Management Studies, Vel Tech Rangarajan Dr Saguthala R& D Institutes Of Science And Technology, Chennai
Pages: 23-27 | First Published: 05 Apr 2023
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Abstract
The Standard 2000 was one of India’s most ambitious attempts to manufacture a luxury car, which failed to capture the imagination of the Indian consumer. Produced by the Standard Motors Company in the 1980s, the car was meant to challenge the dominance of international luxury car makers like Mercedes-Benz, Toyota, and Honda in the Indian market. Despite its high aspirations, the Standard 2000’s failure remains one of the most significant stories of missed opportunities in the Indian automotive sector. This case study delves into the rise and fall of the Standard 2000, exploring the strategic mistakes, market dynamics, and key lessons for the Indian automobile industry.

Questions and Answers
1. What were the key factors that contributed to the failure of the Standard 2000?
2. How did the economic environment of India affect the success of the Standard 2000?
3. What lessons can be drawn from the failure of Standard 2000?
4. How could Standard Motors have repositioned the Standard 2000 to make it more successful?

LG Electronics India – Navigating Challenges and Sustaining Leadership in the Consumer Durables Market
Ms. Ashlin Nimo J. R, Assistant Professor Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 28-31 | First Published: 05 Apr 2023
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Abstract
      LG Electronics, a leading name in the global consumer electronics and home appliances market, has established a significant presence in India. As a subsidiary of LG Corporation in South Korea, LG India has been offering a wide range of products, including refrigerators, washing machines, air conditioners, televisions, and kitchen appliances. With an unwavering commitment to quality, innovation, and customer satisfaction, LG has built a reputation as one of the most trusted brands in the Indian consumer durables market.
        However, the Indian market for consumer durables has been evolving rapidly, with increasing competition, changing consumer preferences, and challenges such as price sensitivity, fluctuating raw material costs, and technological advancements. In this case study, we will explore LG's strategies to maintain its leadership position, respond to market challenges, and identify its future growth prospects.

Questions
1. What factors have helped LG Electronics India maintain its market leadership in the competitive consumer durables market?
2. How has LG Electronics responded to the rising demand for smart and energy-efficient appliances in India?
3. How can LG strengthen its position in rural and semi-urban markets?
4. What are the challenges LG might face in the Indian consumer durables market in the future?

Case Study: Videocon Television – The Rise and Fall of an Iconic Brand
Ms. M Felisiya, Assistant Professor , Department of Management Studies, Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 33-37 | First Published: 05 Apr 2023
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Abstract
Videocon Group, a leading name in the Indian consumer electronics industry, was founded in 1979 by Venugopal Dhoot. The company initially began as a manufacturer of picture tubes and then expanded into the production of televisions, refrigerators, and washing machines. Videocon quickly became one of India’s most trusted brands in the consumer durables sector, especially known for its televisions.
In the late 1990s and early 2000s, Videocon dominated the Indian television market, becoming synonymous with affordable and quality home entertainment. However, over the years, the company faced several challenges that led to its eventual decline in market share. Despite its strong brand equity, Videocon struggled to adapt to the rapidly changing market dynamics, and it eventually lost its position in the consumer electronics sector.
This case study explores the rise, challenges, and lessons from Videocon’s experience, especially in its television business, shedding light on why this once-dominant player faded from prominence.

Questions
1. What were the key factors that led to Videocon's rise in the television market?
2. What factors contributed to the decline of Videocon’s television business?
3. How could Videocon have reversed its decline in the television market?
4. What lessons can Indian consumer electronics companies learn from Videocon's story?

Patanjali Ayurveda: Competing for the Ayurvedic FMCG Market Share in India
Mr. S. Arul Krishnan, Assistant Professor Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 38-41 | First Published: 05 Apr 2023
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Abstract
Background: Founded in 2006 by Baba Ramdev and Acharya Balkrishna, Patanjali Ayurveda emerged as a brand dedicated to promoting Ayurvedic and herbal products. Initially, it gained popularity for leveraging the cultural significance of Ayurveda in India, which helped it resonate deeply with Indian consumers seeking natural and chemical-free alternatives.
Market Position: Patanjali positioned itself as a patriotic, Swadeshi brand, appealing to consumers’ sense of nationalism. It rapidly gained traction in categories like personal care, food products, and healthcare items, competing directly with established FMCG giants like Hindustan Unilever (HUL), Colgate, and Dabur.
Current Market Scenario: Patanjali's entry disrupted the FMCG market, forcing traditional players to adapt by launching their Ayurvedic and natural product lines. However, the brand now faces challenges in maintaining growth as competition intensifies and consumer preferences evolve.
Objective: Explore how Patanjali can sustain its growth and strengthen its position in the crowded FMCG market, focusing on brand positioning, innovation, and product diversification.

Case Questions
1. What factors have contributed to Patanjali’s rapid rise in the Indian FMCG market?
2. How can Patanjali improve its product quality perception and address consumer concerns effectively?
3. What marketing strategies should Patanjali adopt to appeal to health-conscious millennials?
4. How can Patanjali strengthen its distribution network to improve accessibility in rural and urban areas?
5. What steps should Patanjali take to counter competition from established FMCG players with Ayurvedic products

Haldiram’s: Navigating Growth and Competition in the Indian Snack Market
Mr.D. Kotteswaran Assistant Professor Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 42-44 | First Published: 05 Apr 2023
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Abstract

  •  Background: Haldiram’s was founded in the 1930s in Bikaner, Rajasthan, as a small namkeen (savoury snack) shop. Over the decades, it has grown into a global brand with an extensive range of products, including nankeens, sweets, frozen foods, and ready-to-eat meals.
  •  Market Position: Haldiram’s is a household name in India, known for its diverse snack offerings that cater to regional tastes and preferences. It has a strong presence in both domestic and international markets, especially among the Indian diaspora.
  •  Current Market Scenario: The Indian snack market is rapidly expanding, with increasing competition from both local and international brands like PepsiCo (Lay’s, Kurkure), ITC (Bingo), and Parle. Moreover, there’s a rising demand for healthier snack options.
  •  Objective: Haldiram aims to sustain its market leadership while catering to evolving consumer demands and increasing competition.

Case Questions
1. What are the primary challenges Haldiram faces in the evolving Indian snack market?
2. How can Haldiram reposition itself to appeal to health-conscious and younger consumers while retaining its traditional base?
3. What role can digital marketing play in expanding Haldiram’s reach to new consumer segments?
4. How should Haldiram measure the effectiveness of its new product line and digital marketing initiatives?
5. What strategic steps can Haldiram take to strengthen its position in the international market?

Case Study: Onida Television – The Rise and fall of an Iconic Indian Brand
Dr. M. S. R. Marriyappan, Professor & Dean Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 45-49 | First Published: 05 Apr 2023
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Abstract
Onida, a renowned Indian consumer electronics brand, was established in 1981 by M. A. R. L. K. in collaboration with the M. A. L. (Mitsubishi) group. Onida became one of India’s most recognized brands in the consumer electronics sector, especially for its televisions. Known for its bold, innovative designs and advertising campaigns, Onida televisions were a symbol of quality and affordability in the Indian market.
The brand gained massive popularity in the 1990s and early 2000s, competing fiercely against brands like Videocon, Sony, and LG. However, by the mid-2010s, Onida began losing its dominance, facing intense competition and a rapidly changing market. This case study explores the rise, success, challenges, and the decline of Onida’s television business, examining the reasons for its shift from being a market leader to a struggling player in the consumer electronics industry.

Questions
1. What were the key factors that led to Onida’s rise in the television market?
2. What challenges did Onida face that led to its decline in the television market?
3. What could Onida have done differently to maintain its leadership position in the television market?

Case Study: Satyam Computer Services Ltd. – The Rise and Fall of India’s IT Giant
Dr. R. Sankar Ganesh, Assistant Professor Department of Management Studies Vel Tech Rangarajan Dr Saguthala R& D Institutes of Science and Technology, Chennai
Pages: 50-53 | First Published: 05 Apr 2023
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Abstract
         Satyam Computer Services Ltd., once one of the largest IT services companies in India, faced a catastrophic collapse that shook the entire Indian corporate world. Founded in 1987 by B. Ramalinga Raju in Hyderabad, Satyam was initially regarded as a pioneer in the Indian IT outsourcing industry, competing with global giants such as IBM, Accenture, and TCS. The company offers a range of services including consulting, software development, and business process outsourcing.
     By the early 2000s, Satyam had grown rapidly and was consistently ranked among the top IT companies in India. However, the company’s success story turned tragic when in January 2009, its chairman, Ramalinga Raju, confessed to inflating the company’s accounts by over Rs. 7,000 crore (around USD 1.5 billion). This confession led to one of the largest corporate frauds in Indian history.
   This case study explores the rise, the fall, and the lessons from the Satyam Computer scandal, and the broader implications for corporate governance and ethics in India.

Questions
1. What led to the downfall of Satyam Computer Services?
2. How did the Satyam scandal impact the Indian IT industry?
3. What lessons can other companies learn from the Satyam scandal?
4. How could the fraud have been prevented at Satyam?
5. What was the outcome of the Satyam scandal?