Abstract
Hospitality means dealing with human being in a very moderate and friendly manner. Interpersonal skills, system skills, product and service knowledge, customer knowledge and personal skills are the requirements to build a team in the hospitality industry. The hospitality sector includes a massive number of businesses, ranging from hotels and other types of accommodation, to bars, restaurants, snack bar and discotheques. Today hospitality and tourism industry add a good percentage of revenue to the state and every organization to execute well they need to be highly efficient and effective and enthusiastic. Relational skills are the performances and maneuvers a person uses to interact with others fruitfully. In the business world, the term denotes to an employee's ability to work well with others. Interpersonal skills range from communication and snooping to attitude and deportment. System skills are developed capacities used to understand, monitor, and advance socio-technical systems. Judgment and decision making, considering the relative costs and benefits of potential actions to choose the most correct one. Product knowledge is an essential sales skill. Understanding the products' features permits you to present their benefits accurately and convincingly. Customers respond to enthusiastic sales staffs that are passionate about their products and excited to share the profits with them. Customer knowledge is the amalgamation of experience, value and insight evidence which is desirable, created and absorbed during the contract and exchange between the clienteles and enterprise. And Personal skills are accepted as soft skills which are not easy to teach although not impossible. They are also known as interpersonal or even 'people' skills. Examples include constancy, compliance, motivation, problem-solving, and questioning skills. The present study throw light to the prominence a noble leader in the organization and team management skills the one must possess in the hospitality industry.
Key words: Leadership, team management, hospitality, skills, performance.
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