Abstract
The movement business is an enamoring and genuinely advancing industry. The Tourism Industry joins all that an explorer outs voyaging – eat, rest, party, go to a gathering, rent a vehicle, take a taxi, shop, change new cash, etc It suggests that the aggregate of the monetary activities of farmers, fishers, cooks, finance managers, bartenders, nearby escorts, banks, motels, celebration gatherings, entertainers, electrical specialists, customs, movement and from a genuine perspective each work that impacts clearly or by suggestion on the movement business are on the whole fundamental for the movement business regard chain. This assessment plans to investigate the new travelers' satisfaction in Madurai. The results from this investigation show that there is a positive association between Tourists' impression of organization quality, travelers' satisfaction and area immovability.
Key words: Tourist, guide,Heritage, the movement business of Madurai
References
1. American Society for Quality Control,. (1995). American Customer Satisfaction Index : Methodology Report.
2. Tat Y. Choi, Raymond Chu, (2000) "Levels of satisfaction among Asian and Western travellers", International Journal of Quality & Reliability Management, Vol. 14 Iss: 2, pp.116 - 132
3. Fick, G. R. and J. R. B. Ritchie (1991). “Measuring Service Quality in the Travel and Tourism Industry.” Journal of Travel Research 29(Fall): 2-9.
4. Fornell, C. (1992). “A National Customer Satisfaction Barometer : The Swedish Experience.” Journal of Marketing, 56(January): 6-21.
5. Geva, A. and A. Goldman (1991). “Satisfaction Measurement in Guided Tours.” Annals of Tourism Research 18: 144-185.
6. Lovelock, C. H. (1991). Services Marketing : Text, Cases and Readings. London, Prentice-Hall (International).
7. Maddox, R. N. (1985). “Measuring Satisfaction in Tourism.” Journal of Travel Research Winter: 2-5.
8. Oliver, R. L. (1993). “Cognitive, Affective and Attribute Bases of the Satisfaction Response.” Journal of Consumer Research 20(December): 418-430.
9. Tian-Cole, Shu; Crompton, John L.; Willson, Victor L.,(2002), “An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge” Journal of Leisure Research, Vol 34(1), 2002, 1-24.
10. Indian Tourism Statistics, 2011, Ministry of Tourism, Government of India.
11. http://en.wikipedia.org/wiki/Madurai