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Human and Artificial intelligence (AI) Chatbot Collaboration in Higher Education: Potentials & Concerns
Kanchan Chetiwal, Research Scholar, Department of Education: Dr.S.Arulsamy, Professor & Head, Department of Educational Technology, Bharathiar University, Coimbatore-641046, India
Pages: 1-13 | First Published: 05 Nov 2025
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Abstract

            AI chatbots, a tool of Artificial intelligence, have become an integral part of education. Some vital parts of higher education are easily accessible with the help of these chatbots. hey offer a great chance to improve academic activities. Investigating chatbots' potential to expedite these procedures and resolve related problems is the goal of this article. Chatbots have a lot of potential in the research field, where they can help with academic text writing, process data, and conduct literature research. They also brought up a number of issues regarding ethics, privacy, and human interaction; their integration presents both a challenge that calls for critical thinking and an opportunity for innovation.

            The advantages and disadvantages of human-AI chatbot collaboration in higher education are covered in this article. Making AI chatbots safe collaborators that enhance teachers and students without taking the place of human values is the aim. The authors recommend that AI chatbots can enhance the educational value by providing individual feedback, personalized learning, fostering metacognitive development, promoting communication and collaboration skills. This article also mentions some of the concerns such as ethical dilemmas, risk to data privacy, over-dependence on automation and absence of human interaction.

            The article's main point is that we should be careful with AI chat bots. To harness the power of AI chatbots, higher education institutions need to ensure responsible integration, balancing innovation with ethical considerations. This method could work better for teaching, learning, and research without hurting academic integrity.

            In conclusion, the collaboration between humans and AI in chatbots can change higher education. Its success is due to careful implementation that uses the advantages of AI without compromising the morals of education and research.

Keywords: - Artificial Intelligence, Chatbots, Higher Education, Human-AI Collaboration, Learning, Research, and Teaching are some of the words that are prime.

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