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Conundrums On Linkage Between Learning Organisation And Creativity-Revisiting Stress Management In Different Dimension
E.Dhilshath Bee, P.Maria Doss
Pages: 1-5 | First Published: 08 Jan 2016
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Marketing of LIC Products of Chennai Devision – A Study
P.R.PERUMAL
Pages: 6-15 | First Published: 05 Jan 2016
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Reference

  1. G.V.Rao, “Prospects for global insurance industry and state of Indian Insurance Market”, Insurance Chronicle,
    December 2002, p.22-24.
  2. Prof. Zhen Zhen Sun,” Global Insurance Industry Opportunities and Challenges”, Insurance Chronicle
    December 2002, p.49-51.
  3. Kaliyamoorthy.S & Suresh.A.M. “Emerging Paradigms in the Insurance Sector”JIMS 8M July – Sept 2003, p. 29-34.
  4. Ashok Thamby and Sitharamu.S “Life Insurance Potential in India: An Economic Approach” Vision: The
    Journal of Business Perspective July-Dec 2002 pp 11 -18.
  5. Arunajatesan.S “Insurance in India and its Future Prospects” Management Matters Sep 2002, p.53-55.
  6. V.Natarajan, “Opening of the Indian Insurance Industry:” Its impact of General Insurance, Insurance Chronicle,
    May 2003, p, 54-59.
  7. Ashok Thamby and Sitharamu.S “Life Insurance potential in India: An Economic Approach Vision”: The
    Journal of Business Perspective July – Dec 2002, p.11- 18.
  8. Ramakrishna Reddy K and Kanjula Spandana “Opening Up of The Indian Insurance Sector: A Challenge And an
    opportunity” Prestige Journal of Management and Research Vol. 6 No.1-2 April – Oct 2002 pp 22-31.
Consumer Awareness Towards E-Banking with Special Reference to HDFC Kanchipuram.
Mr.T.SELVABASKAR,
Pages: 16-25 | First Published: 05 Jan 2016
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ABSTRACT
In modern days banking sector is the one of pillars of the financial system; a deal with the customer's banking transaction is a huge process of maintaining hectic records due to globalization, technological improvement, and innovation, the E-channels spread worldwide and increased efficiency of banks by enabling them to deliver the bank services. Use of this bank without a branch network that offers the services in online banking, telephone
banking, ATM, and interbank network alliances like mail and mobile banking. The proposed paper attempts to highlight the awareness and requirements of customers who use the services through direct banking facilities in HDFC.

Identifying Investors Group Segments Based on Demographic and Psychographic Characteristics
Dr. R. VASUDEVAN,
Pages: 26-38 | First Published: 05 Jan 2016
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Reference

  1. Ndirangu, Antony Wahome: (2014)1Factors influencing individual investor behavior during initial public offers in Kenya: International Journal of Economics, Commerce and Management:
  2. RahnumaAkhte, and Sultan Ahmed (2014)2Behavioral Aspects of Individual Investors for Investment in Bangladesh Stock Market
  3. A Study on Investment Pattern of Retail Investors in Mutual Fund, With Special Reference to Franklin Templeton Investments in Coimbatore City. International Journal of Applied Research and Studies Volume 2, Issue 11.
  4. The relationship between risk propensity, risk perception, and risk-taking behavior in an emerging market,
    International Journal of Banking and Finance.
  5. nuwaNasiru and HarunaM.Usman: (20133). The Relationship between Domestic Savings and Investment: The
    Feldstein-Horioka Test Using Nigerian Data. CBN Journal of Applied Statistics Vol. 4 No.1 (June, 2013)
  6. Dr. RutaKhaparde(2014)4Investors’ Perception Towards Impact of Macroeconomic Performance on Stock
    Market Behavior (2014)
  7. Joshua Aroni; Prof. G. Namusonge(2014) 5 The Effect of Financial Information on Investment in Shares - A Survey of Retail Investors in Kenya, International Journal of Business and Commerce
  8. Ndirangu, Antony Wahome: (2014)6Factors influencing individual investor behavior during initial public
    offers in Kenya: International Journal of Economics, Commerce and Management:
A Study on the Working Conditions of Domestic Workers in Enathur Village, Kanchipuram
Smt. HEMA NARAYANAN
Pages: 44-50 | First Published: 05 Jan 2016
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ABSTRACT
Domestic work, in general, is undervalued and poorly regulated, and many domestic workers remain overworked, underpaid, and unprotected. Unlike other forms of labor market activity, domestic work takes place in an unconventional place of work – a household. Limited resources and heavy workload may aggravate exposure to stressful working conditions and adversely affect family lives. To examine the problems faced by domestic workers in Enathur Village of Kanchipuram, a qualitative study was undertaken in four schedules during November- December 2015. The observations of the focus group discussion were tabulated and reported. Percentage analysis and chi-square test were used to give a better idea about the state of affairs. The problems that informally employed domestic workers encounter to start with the vagueness in their job description, heavy workload and longer working hours.
Keywords: Domestic worker, live-in worker, Focus group discussion.

References

  1. Decent work for domestic workers, Report IV, International Labour conference, 2010
  2. ILO: Working conditions laws 2006– 07: A global review (Geneva, 2008).
EMIC and ETIC Inferences of Customer Expectations
Mr. PRINCE KUMAR
Pages: 51-56 | First Published: 05 Jan 2016
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Abstract
In this study, the concept of human touch with the business is discussed. Customer expectations are discussed through conceptual research. This is a review cum commentary on the topic. Concepts of compelling experience, personalized focus, reciprocal loyalty, product differentiation, and coordination (McKain,2008). are discussed. The study took place with two prospects customer expectations and the common firm provision for the customer to understand the thin forbidden gap making the relationship normal outstanding. The main objective of the study is to provide data that will be helpful to make customers repeat purchases and this is an attempt to associate all channels of communication with marketing communication.
Key Words: - customer experience, loyalty, service gap, customer business transaction

References

  1. Dave, D.& Murthy, A. (2009). What Service Customers Want.Harvard Business Review. Retrieved 19 January 2015, from https://hbr.org/2009/09/what-service-customers-really-want
  2. McKain, Scott. What Customers Want: How to Bridge the Gap between What Your Organization Offers and What Your Clients Crave. Pearson Education, 2008.
  3. Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1993). The nature and determinants of customer expectations of service. Journal of the Academy of Marketing Science, 21(1), 1-12.
  4. Parasuraman, A., Berry, L. L., &Zeithaml, V. A. (1991). Understanding customer expectations of service. MIT Sloan Management Review, 32(3), 39.
  5. Kelley, S. W., & Davis, M. A. (1994). Antecedents to customer expectations for service recovery. Journal of the Academy of Marketing Science, 22(1), 52-61.
A Critical Evaluation of Innovative Teaching Pedagogies in Higher Education for The 3600 Development of Students
Dr. T.M. PRASHANTH KUMAR
Pages: 57-67 | First Published: 05 Jan 2016
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Abstract 

Education is a process of imparting knowledge, abilities, and life skills, to an individual which shapes his/her career. India, being the second most highly populated country in the world has the biggest strength i.e., Human resources and they are the ultimate future drivers of the country. They are the key contributors to the economic development of a nation. It becomes the educational institution’s responsibility to impart this quality in education to match the expectations of the corporate/ industry standards. The “university degree” whether commerce, management, or any stream is a medium through which the students gain the knowledge to handle the respective responsible jobs. The curriculum for the degree to be awarded is been designed by the universities and certain monitoring bodies who facilitate the students to gain these skill sets required. The current paper addresses one of the most challenging issues in management education i.e., “The art of integration of the curriculum as a whole” and the necessary innovative environment for the same. It is observed that the education system is evaporative and is only aimed at completing the semester designed. What is being taught in the first semester, is not being carried forward cumulatively for the next semester and the course till the end. In this context, some of the research questions are- is management education semester-specific or outcome-specific? Are the subjects taught in isolation or integration? Are the learning objectives of the subjects within and between semesters sinter-related? Is there innovative pedagogy to implement these practices? Are the industry-integration programs which are a must in the West, still a dream from reality in the Indian context? What could be the possible challenges in meeting these objectives? To answer these research questions, the current paper used exploratory and descriptive research approaches. Management education is taken into consideration in the study. The curriculum from Bangalore University MBA Program- CBSC syllabus 2017 is taken into consideration for the same and analyzed. This conceptual paper scrutinizes whether the syllabus design is progressively and cumulatively or not and also aims to give suggestions as to how it can be integrated innovatively.
Keywords: Management education, integration, innovation, progressive education

Reference

  1. AISHE. (2017). All India Survey on Higher Education. Delhi: Government of India, Ministry of Human Resource Development.
  2. Bishop, A. P. (2009). Beyond service learning: Toward community schools and reflective community learners.
  3. Bruce, B. C. (2009). Building an airplane in the air : The life of the inquiry group. New York, NY: Teachers College Press.
  4. Dewey, J. (1916, p.239). Experience and education (Vol. no. 10),. New York: The Macmillan company.
  5. EconomicTimes. (2012, November 2). What India can learn from China’s Higher Education?
  6. Edward Sallis (2005), Total Quality Management in educaiton, Taylor & Francis e-Library.
  7. IndiaToday. (2016, July 11). 93 per cent MBA graduates are unemployable: Problems with management education in India. Delhi, India.
  8. L. Roy, K. J. (2009). Service learning: Linking library education and practice. Chicago: IL: American Library Association., (pp. 16–31). 9. Leslie P. Steffe, Jerry Gale (1995), constructivism in education, Amazon Kindle edition
  9. Mitchell, L. S. (1931). cooperative school for student teachers. Progressive Education,, 8, 251–255.
  10. Piaget, J. (1971). Psychology and Epistemology: Towards a Theory of Knowledge. New York: Grossman. 
  11. Richard Redmond, Elizabeth Curtis, Tom Noone, Paul Keenan, (2008) "Quality in higher education: The contribution of Edward Deming's principles", International Journal of Educational Management, Vol. 22 Issue: 5, pp.432-441, https://doi. org/10.1108/09513540810883168
  12. Times, E. (2017, November 25). India's MBA crisis: Why fresh graduates are not getting jobs. India.
  13. Tribus, M. (1996). Quality in Education According to the Teachings of Deming and Feuerstein. School Psychology International, Volume: 17 issue: 1, page(s): 93-112.
  14. W. Edwards Deming, the W. Edwards Deming Institute, online, https:// deming.org