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A Study on Tourists’ Satisfaction in Maldives
Dr. A. Alan vijay
Pages: 1-7 | First Published: 05 Feb 2021
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Abstract
This paper attempts to summarize the way customer dependability has been assessed in the Maldives the movement business and the techniques by which this could be become further to outfit an assessment of satisfaction with Maldives as a target. The movement business contains different regions including the development, convenience, and visitor organizations region. Inside all of these spaces different individual expert associations have attempted to evaluate shopper dependability as a segment of their quality insistence plan. This has gotten more ordinary as the business sees the meaning of organization quality issues in a certainly merciless environment. It has similarly been energized by the move towards an industry-driven sincerely strong organization. This paper graphs a couple of occurrences of the way these activities have been endeavored at the satisfaction level. It in like manner proposes the likelihood that it very well may be important to expand satisfaction assessment from a consideration of the undertaking to that of the goal. This is a significantly more complicated task that at the individual endeavor level anyway may justify the effort as protests follow a slice of the pie.
Keywords: Satisfaction Assessment, Traveler Area, Organization Quality, Voyager Dedication

References
1. Kristensen, K., Dahlgaard, J.J. and Kanji, G.K. (1992), “On measurement of customer satisfaction”, Total Quality Management, Vol. 3 No. 2, pp. 123-8
2. Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996), “The behavioral consequences of service quality”, Journal of Marketing, Vol. 60, April, pp. 31-46.
3. McColl-Kennedy, J. and Schneider, U. (2000), “Measuring customer satisfaction: why, what, and how”, Total Quality Management, Vol. 11 No. 7, pp. 883-9.

4. Aaker, D.A. and Jacobson, R. (1994), “The financial information content of perceived quality”, Journal of Marketing Research, Vol. 31, May, pp. 191-201
5. Bolton, R.N. (1998), “A dynamic model of the duration of the customer’s relationship with a continuous service provider: the role of customer satisfaction”, Marketing Science, Vol. 17 No. 1, pp. 45-65
6. Yeung, M., Chew-Ging, L. and Ennew, C. (2002), “Customer satisfaction and profitability: a reappraisal of the nature of the relationship”, Journal of Targeting, Measurement, and Analysis for Marketing, Vol. 11 No. 1, pp. 24-33
7. Yi, Y. (1991) in Zeithmal, V.A. (Ed.), Review of Marketing, American Marketing Association, Chicago, IL
8. Anderson, E.W. and Sullivan, M. (1993), “The antecedents and consequences of customer satisfaction for firms”, Marketing Science, Vol. 12 No. 2, pp. 125-43
9. Boulding, W., Kalra, A., Staelin, R. and Zeithaml, V. (1993), “A dynamic process model of service quality: from expectations to behavioral intentions”, Journal of Marketing Research, Vol. 30, February, pp. 7-27
10. Fornell, C. (2001), “The score of satisfaction”, Harvard Business Review,
11. Vol. 79 No. 3, pp. 120-1.
12. Zeithaml A. Valarie and BitnerJ.Mary, “Services Marketing: Integrating customer focus across the firm”, Tata Mc Graw-Hill, Third edition 2003,p.3.
13. Parasuraman, A. Zeithaml, and Leonard L. Berry (1985),” A conceptual model of service quality and the implication for future research”, Journal of Marketing, 49(Fall): pp.41-50
14. Getty., J.M., and Getty, R.L. (2003). “Lodging Quality Index (LQI): Assessing hotel guests' perceptions of quality delivery”, International Journal of Contemporary Hospitality Management, 15(2), 94-104.
15. Lehtinen. J.R. and Lehtinen, O(1982),” Service quality: A Study of Quality Dimensions” unpublished working paper, Service Management Institute, Helsinki.
16. Grönroos, C (1982), "A service quality model and its marketing implications", European Journal of Marketing, Vol. 18 No.4, pp.36-44.
17. Garvin.David.A (1988),” Managing quality: The strategic and competitive edge”, in Dale H. Besterfield, Carol Besterfield-Michna, Glen H.Besterfield, Mary Besterfield – Scave(eds), Total Quality Management, Newyork, Free Press, Prentice Hall, 2003.
18. Parasuraman, A. Zeithaml, and Leonard L. Berry (1988) “ SERVQUAL: A multiple-item, scale for measuring consumer perception of service quality”, Journal of Retailing 64 (spring): pp.12-40.
19. Carman, James M. (1990),” Consumer perception of service quality: An assessment of the SERVQUAL dimensions”, Journal of Retailing,66(spring):33-35.

An over View of Foreign Tourists’ Satisfaction in Madurai City
Dr. A. Alan vijay
Pages: 8-13 | First Published: 05 Feb 2021
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Abstract
The movement business is an enamoring and genuinely advancing industry. The Tourism Industry joins all that an explorer outs voyaging – eat, rest, party, go to a gathering, rent a vehicle, take a taxi, shop, change new cash, etc It suggests that the aggregate of the monetary activities of farmers, fishers, cooks, finance managers, bartenders, nearby escorts, banks, motels, celebration gatherings, entertainers, electrical specialists, customs, movement and from a genuine perspective each work that impacts clearly or by suggestion on the movement business are on the whole fundamental for the movement business regard chain. This assessment plans to investigate the new travelers' satisfaction in Madurai. The results from this investigation show that there is a positive association between Tourists' impression of organization quality, travelers' satisfaction and area immovability.
Key words: Tourist, guide,Heritage, the movement business of Madurai

References 
1. American Society for Quality Control,. (1995). American Customer Satisfaction Index : Methodology Report.
2. Tat Y. Choi, Raymond Chu, (2000) "Levels of satisfaction among Asian and Western travellers", International Journal of Quality & Reliability Management, Vol. 14 Iss: 2, pp.116 - 132
3. Fick, G. R. and J. R. B. Ritchie (1991). “Measuring Service Quality in the Travel and Tourism Industry.” Journal of Travel Research 29(Fall): 2-9.
4. Fornell, C. (1992). “A National Customer Satisfaction Barometer : The Swedish Experience.” Journal of Marketing, 56(January): 6-21.
5. Geva, A. and A. Goldman (1991). “Satisfaction Measurement in Guided Tours.” Annals of Tourism Research 18: 144-185.
6. Lovelock, C. H. (1991). Services Marketing : Text, Cases and Readings. London, Prentice-Hall (International).
7. Maddox, R. N. (1985). “Measuring Satisfaction in Tourism.” Journal of Travel Research Winter: 2-5.
8. Oliver, R. L. (1993). “Cognitive, Affective and Attribute Bases of the Satisfaction Response.” Journal of Consumer Research 20(December): 418-430.
9. Tian-Cole, Shu; Crompton, John L.; Willson, Victor L.,(2002), “An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge” Journal of Leisure Research, Vol 34(1), 2002, 1-24.
10. Indian Tourism Statistics, 2011, Ministry of Tourism, Government of India.
11. http://en.wikipedia.org/wiki/Madurai

The Job Training and its Effects on Employees Performancein Star Hotels Attrichy City
S. Yoganand
Pages: 14-24 | First Published: 05 Feb 2021
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Abstract
The Tamilnadu is changing rapidly in standard every day presence. To compensate for some recent setbacks the rates, using the staff's abilities transformed into a gigantic significance in the associations. The incredibly relentless environment in which dwelling associations work today requires a skillful workforce to remain a productive part of the genuine round of the motel business. One of the essential issues that occur in the workplace is the shortfall of planning. This assessment paper's standard goal was to assess on-work planning and its ramifications for agents' execution because of the star motels of Trichy City. If laborers are not readied, it may impact the proficiency and advantage of the affiliation, scrap and improve, more hours will be used and it de-convinces the agents. The recent concern is that planning and improvement at lodgings don't take genuine thought of workers. Consequently, to deal with these troublesome lodgings ought to outfit work setting up that is associated with the current work of the agents. To this end, the researchers used a Descriptive assessment arrangement using both emotional and quantitative techniques, which explored planning and its ramifications for laborers' display. Data for the paper have been assembled through fundamental and helper sources that are from meetings and surveys considered. The two lodgings Femina and Sangam were picked for the examination. 55 surveys were passed on for the collection of data from this 35 were laborers, 20 were customers and 5 were the board staff of the analyzed lodgings. The data have been bankrupted down and translated through tables and graphs to find the effects of planning on delegates' execution. The result showed that by far most of the respondents suggested that work getting ready is a fundamental part of progressive new development and it helps agents' aptitude, data, and execution all the while it updates shopper steadfastness, so the two motels should give fitting and all around masterminded occupation planning for laborers. The results ask dwelling chiefs to reevaluate existing conditions of specialist getting ready framework and make it composed especially profitable for the upsides of delegates, affiliation, and customers.
Keywords: Hotel Industry, Hotel Training, Staff getting ready, Employee Performances.

References
1. Amin, A. Saeed, R. &Tehreem, R.E. (2013). The impact of Training on job performance in the education sector of Pakistan. Middle-east journal PDF scientific research.
2. Blanchard, P. N. and Thacker J.W. (1998). Effective Training: Systems, Strategies and Practices, Prentice Hall. New Jersey.
3. Business.chron.com, S. (n.d.). smallbusiness.chron com. Retrieved from http://smallnusiness.chron com/effects-training-employee-performance-39737.html
4. Chow, C., Haddad. K., &Singh, G. (2007). Human resource management job satisfaction morale, optimism, and turnover. International Journal of Hospitality & Tourism Administration, 8(2), 73-88.
5. Decenzo, D., A. & Robbins, S.,P. (2007). Fundamentals of Human Resource Management. New Jersey.

Hospitality Leadership and Team Management
S. Periyasayabu
Pages: 25-29 | First Published: 05 Feb 2021
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Abstract
The Hospitality drive limits shift sometimes depending upon the condition, necessities of the social event, and the capacities of the members. The formal pioneer models the appropriate lead and develops certain norms. The occupation of a pioneer setting an undeniable goal. The neighborliness pioneer has an open standpoint set and basic reasoning capacity. Pioneer Transport's best quality is to motivate the staff to get the work done. The agreeableness pioneer has capacities of tidiness data, food safety, communication skills, language mastery, and Guest relationships are significant pieces of any pioneer's responsibility. The nature of power should improve the degree of success of business. The ampleness of friendliness depends upon the ability of the Influence. The convenience pioneers should respect their followers and create. He ought to assess the strengths and weaknesses of the affiliation and focus abilities of the hotels. The cheerfulness pioneers should focus on just people, not products. He ought to be Friendly and suitable to the people. To treat his subordinates as equals. Team the load up involves joint effort, trades, and target setting. Managing the gathering of specialists is troublesome. If the delegate has an obvious picture they are more helpful. The gathering bosses feel prepared to give dependability and constructive analysis. A gives a significant contribution to partners to collect a strong affiliation. The gathering is a get-together of people seeking an average objective. The associates feel a sensation of ownership for their work and unit. Since they are set out to regard subjects to the common targets. Gatherings who simply master this will go far to bring more effectiveness. Listening is a huge instrument in bunch leaders considering the way to listen to various social class considerations, where musings are transparently conveyed they make way for others' contemplations to emerge. In the gathering management sharing simplifies the work and simple. The action plan of the team management is a mission, vision, objective (or)task of the gathering that has been portrayed and is at present recognized by everyone.

Keywords: Hospitality, drive, bunch, motivation, analysis, affiliation.

References
1. R.kahn and D.katz (1960)‘Leadership practice about productivity and moral’ Group dynamic Research and theory, Newyork
2. Kirkpatrik S.A, and Locke E.A (1991), ‘Leadership: Do traits matter? Special issue of the academy of Management Executive, No.5, PP.48-60
3. Stephen P (1999), ‘Organisational Behaviour’ prentice-hall of India, P.350.
4. Adams Susian and Leda K.Y. Doniets (2000), ‘Making teamwork’ Quality progress vol.XXXIII, No.1, PP.43-48.
5. Garber, Rus, and M. Elisabeth Pate – -Cornell (2004), ‘Modeling the Effects of Dispersion of the design team on system failure risk’ Journal of Spacecraft and Rocket. Vol.XLI, NO.1, PP.60-68.

Empowering Women Through Entrepreneurship in Tourism and Hospitality Industry
M. Noorjahan
Pages: 30-37 | First Published: 05 Feb 2021
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Abstract
The improvement business and accommodation industry is a baffled space, a specific field of progress, a piece of cash related and public development that offers unquestionable open entrances with the expectation of complimentary connection progress, yet close to capital focused and on a fundamental level certifiable. In this specific condition, its relationship with undertaking contemplates the financial advancement of traveler districts, plans to make new conceivable relationship by augmenting the cutoff and status of tries to make, set up a business, to regulate hazard and benefit. This paper, through seeing more unpretentious than anticipated pieces affecting the improvement of nearby business, the progression business and cheerfulness industry, needed to withdraw the lead of business visionaries clear with the presence of requirements concerning business, an imperative of undertaking, development and direct. Romanian endeavor in the headway business and comfort industry should lift legitimacy, inciting augmented capacity and monetary new turn of events.
Keywords: Business, The Advancement Business, Undertaking, Convenience, Close By New Development

References 
1. Albu, C. (2013). Stereotypical Factors. Cross-Cultural Management Journal, 15(1), 5–13.
2. Arunmozhi, T., & Panneerselvam, a. (2013). Types of Tourism in India. International Journal of Current Research and Academic Review, 1(1), 84–88.
3. Blackman, A., Foster, F., Hyvonen, T., Kuilboer, A., & Moscardo, G. (2002). Factors Contributing to Successful Tourism Development in Peripheral Regions, 15(1), 59–70.
4. Brokaj, R. (2014). Local Government`S Role in the Sustainable Tourism Development of a Destination. European Scientific Journal, 10(31), 103–117.
5. Chang, J. (2011). Introduction: Entrepreneurship in Tourism and Hospitality: The Role of SMEs. Asia Pacific Journal of Tourism Research, 16(5), 467-469.
6. Fernandes, P. (2016). What is Entrepreneurship? Retrieved 02 25, 2017, from World wide web: http://www.businessnewsdaily.com/2642-entrepreneurship.html
7. Hill, S. (2011). The impact of entrepreneurship education : an exploratory study of MBA graduates in Ireland. Retrieved 02 25, 2017, from World wide web: https://ulir.ul.ie/handle/10344/1663
8. Javier, A. B., & Elazigue, D. B. (2009). Opportunities and Challenges in Tourism Development Roles of Local Government Units in the Philippines. Retrieved 02 25, 2017, from World wide web: http://www2.gsid.nagoya-u.ac.jp/blog/anda/files/2011/08/5-rolesjaviere38080.pdf
9. Jones, C. (2007). Developing the enterprise curriculum. Retrieved 02 20, 2017, from World wide web: http://journals.sagepub.com/doi/pdf/10.5367/000000007783099782
10. Kanchana, R., Divy, J., & Beegom, A. A. (2013). Challenges faced by new entrepreneurs. International Journal of Current Research and Academic Review, 1(3), 71-78.
11. Khanka, S. S. (1999). Entrepreneurial Development. New Delhi: S. Chand Publishing.
12. Koh, K. Y., & Haltten, T. S. (2014). The Tourism Enterpreneur: The Overlooked Player in Tourism Development Studies. International Journal of Hospitality & Tourism Administration, 3(1), 37-41.
13. Mukherjee, D. (2012). Rural Tourism Path to Economic and Regional Development in India. Kurukshetra, 60(7), 3-6.

14. Nako, T., Dejan, M., Tatjana, D., & Oliver, F. (2011). Entrepreneurship in Tourism Industry Lead to Business Benefits. 2nd Biennial International Scientific Congress: The Influence of Tourism on Economic Development (pp. 1-12). Macedonia: Skopje.
15. Patel, R. (2012). India's Tourism Industry – Progress and Emerging Issues. A Journal of Economics and Management, 1(5), 1-10.

A Study on Efficiency of Personnel Management Practices in Tamil Nadu State Transport Corporation Villupuram District
R. Aruna
Pages: 38-44 | First Published: 05 Feb 2021
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Abstract
Human resources play a vital part in the growth procedure of contemporary economics. Arthur Lewis observed, “There are great differences in development between countries which seem to have roughly equal possessions, so it is necessary to enquire into the difference in human behavior.” It is frequently felt that while the utilization of normal possessions, accessibility of physical and economic resources, and global aid play famous positions in the rise of modern economies, none of these features is highly important than competent and committed manpower. It is in reality said that all growth comes from the individual mind. This learns is an attempt to discover the efficiency of personnel management practices in TNSTC in Villupuram District which is the present research region.
Keywords: personnel management, human resources, and organization.

References
1. Factors Influencing On Trade Union Movement And Industrial Relations: A Study On Tamil Nadu State Transport Corporation Limited (Villupuram Division)- The International Journal, Volume: 03, Number: 3, Pp 78-84 January-2014
2. Armstrong, M. (2003) A handbook of human resource management (9th edition). ... Cole, G. A. and Kelly, P. (2011) Management theory and practice
3. Nov 25, 2018 - The personnel Management practice of Tamilnadu State Transport Corporation... personnel management practices in TNSTC in Villupuram District
4. Nov 25, 2018 - The personnel Management practice of Tamilnadu State Transport Corporation... of personnel management practices in TNSTC in Villupuram District
5. Personnel management includes - obtaining, using, and maintaining a satisfied workforce. … emphasis

The Impact of Cognitive Competence in Cracking the Engineering Placement
Dr. B. Mohana Priya
Pages: 45-50 | First Published: 05 Feb 2021
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Abstract
Communication is unquestionably the most empowering of all the survival abilities available to us. To substantiate this, the most prestigious educational institutions endow their wards with open communicative competencies in addition to academic, and scholastic understanding. Many well-known corporate sectors are known to partner with those institutions, and during campus interviews and other recruiting processes, they look for impending human resources who demonstrate such competencies, also known as life skills, to ensure positive business outcomes and beneficial results. To identify with this, a proposal on communication skills must be developed using a consistent and dependable teaching-learning method. Similarly, research from Aspiring Minds revealed that over 90% of engineers in our country are unable to speak English, which is required for tough professions in the corporate sector. Furthermore, only 6.8% of engineers can answer spontaneously, and around 67% of engineers lack English verbal skills, making them unsuitable for any professional position. Professional students should have a sufficient quantity of experience with employability skills to compete in recruiting. This research gives insight into the crucial necessity of emerging verbal abilitude, i.e. the coalition of ability and aptitude, to satisfy recruiters in engineering placements.
Keywords: Aspiring Minds, Emerging Verbal Abilitude, English verbal skills.

References
1. Crystal, David. English as a Global Language. Oxford: Cambridge. 2003
2. Doyle, W. R. Online Education: The Revolution That Wasn’t. Change: The Magazine of Higher Learning, 41:3, 2009: 56-58.
3. Kanfer, R., & Ackerman, P. L. Work competence: A person-oriented perspective. In A. J. Elliott and C. S. Dweck (Eds.), Handbook of competence and motivation (pp. 336-353). New York: Guilford Publications, Inc. 2005.
4. Krishnamurthy.B. & V.Suresh, Wholistic Education (Ed) “Education and Socialistic Pattern of Society, Chidambaram; Rasi printers, 2006.