Mayas Publications logo
Buy Books Buy journals

Journal Issues

Back To Archive
A Study on Usage of Online Payment Apps by Customers with Reference in Thivuvannamalai Town
S. Kavitha
Pages: 1-8 | First Published: 05 Jan 2024
Full text | Abstract | Purchase | References | Request permissions

Abstract

  Mobile payment apps are also known as digital payment apps which are used for easy transactions and payments. These payment apps were introduced to customers for their benefits. There are various payment apps which are used for UPI payments like Google pay Phone pe, Paytm etc. Now days the online payment apps users are increased dramatically and also the payment options have been spread in local market. The customers are highly beneficial and satisfied towards payment apps. This study is focused on the usage of payment apps by customers and also their satisfaction towards payment apps This study done using descriptive research design method and data are collected by primary sources with 120 sample size of customers. The results are analyzed and interpreted through simple percentage analysis and chi-square test and ANOVA test. The data analysis and interpretation done and presented through pie charts and graphs.

Keywords: Online Payment apps, Types of online payments, Cashless transactions.

References

  1. Kaur, Puneet, et al (2020) why people use and recommend mobil Wallet Volume 56, September 2020

  2. Ghosh, Gourab (2021) Adoption of digital payment system by consumer Volume 9, Issue 2 February 2021

  3. Vinitha, K. and S. Vasantha “usage of E-payment and customer satisfaction “ Executive Editor 9.3 (2018):130 

  4. Pillai, Sruthy S., G. Sandhya, and G. Rejikumar. "Acceptance of mobile payments and UPI technology. Indian Context. “International journal of barriers forecasting and Marketing Intelligence 5.3(2019) : 371-384 

  5. Maindola,.Pallavi,Neetusinghal.,andAkash D. Dubey"Sentiment analysis of digital wallets and UPI systems in India post demonetization using IBM Watson “2018 International Conference on computer communication and Informatics’ (ICCCI).IEEE,2018

  6. Mishra, Sonal, and Kirti R. Swain. "Mobile payment system by merchants in an Indian context: a study on Kolkata city.”Globsyn Management Lobsyn management conference 2018. 

  7. Gupta, Kanishk, and Nupur Arora. "Investigating consumer intention to adopt mobile payment systems: an Indian perspective.International journal of technology transfer and commercialisation 17.2-3 (2020): 115-134 

  8. Mishra, A. B. "E-Payment System: A Rising Trend of Economy."New paradigm in Business & Education (2020): 1. 

  9. Singh, Sindhu. "An integrated model combining ECM and UTAUT to explain users post adoption behavior towards mobile payment systems”.” Australasian journal of Information systems 24(2020) 

  10. Pal, Abhipsa, Tejaswini Herath, and H. Raghav Rao. "Is the Convenience Worth the Risk? An Investigation of Mobile Payment Usage."Information systems Frontiers (2020): 1-21.

  11. Djauhari, Medina Juniar, Chairul Furqon, and Mokh Adib Sultan. "Integrating Quality Features into Technology Acceptance Model for Examining the Acceptance of Mobile Payment Go-Pay."The International journal of business review (The jobs Review)3.1:29-36

  12. Kavitha, M., and K. Sampath Kumar. "A Study on Digital Payments System with Perspective of Customer’s Adoption." 13.SP (2018): 189-200.

  13. Pal, Abhipsa, Tejaswini Herath, and H. Raghav Rao. "A review of contextual Factors affecting mobile payment adoption and use."Journal of Banking and Financial Technology 3.1 (2019): 43-57

  14. Das, Abhrajyoti, et al. "A Study of Threat Model on Mobile Wallet Based Payment system “International journal of computational Intelligence slot 2.4(2018)