Skip to main content


A Study on Revolutionary Changes in Banking Services on Usage of Mobile Banking and its Difficulties

Issue Abstract

Abstract
The Internet transforms the search for information. The IT has primarily been used under two different purpose one is business process other is connectivity and communication. In the current scenario usage of mobile phones increased rapidly, few factors are influencing the clients of banking services to use a particular mode of
mobile for mobile banking. Mobile banking technology changes the world banking and cash transfers. Mobile banking tenders modern opportunities for the banks to offer convenience to the banking customers in developing countries and the extent of huge population of unbanked clients in arising markets. At the end of the year 2017, more than 900 million customers are anticipated to perform mobile transactions.  This study outline relates the gap of research to adopt of mobile banking between the customers. In the banking services a wireless and latest mobile technical into wider area to provide their clients for planning for  paying of bills, payments without going into long queues and they don’t want to waste of their valuable time.  The number of samples Bank account holders 150 in various banks.  
Keywords:  Mobile, internet, transactions, sample banks
 


Author Information
RADHA KRISHNA MURTHY GHATTY
Issue No
4
Volume No
3
Issue Publish Date
05 Apr 2017
Issue Pages
48-55

Issue References

References 

  1. Thornton, Jennifer and White, Lesley @Mayas Publication  (2001), "Customer Orientations and
    Usage of Financial Distribution Channels," Journal of Services Marketing.  

  2. Bångens L and Söderberg, B. (2008), Mobile Banking –Financial Services for the Unbanked? ISBN:978-91-85991-01.http://www.spidercenter.org/files/mbanking_study.pdf accessed on 02/01/2011.

  3. Black, N. J. & Lockett, A. & Winklhofer, H. & Ennew, C. 2001. The adoption of Internet Financial services: a
    qualitative study, International Journal of Retail and Distribution Management.  

  4. Cheney, Julia S. (2008), an Examination of Mobile Banking and Mobile Payments: Building Adoption as
    Experience Goods? Discussion paper, the Federal Reserve System, USA, E. M. 1995. Diffusion of innovations. 4th edition. New York: Journal of the Association for Information Systems. 

  5. How croft, B. & Hamilton, R. & Hewer, P. 2002. Consumer attitude and the usage and Adoption of home-banking in the United Kingdom. International Journal of Bank Marketing.