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Customer Satisfaction towards Supermarket in Villupuram Town


Author Information
A. VALARMATHI
Issue No
4
Volume No
2
Issue Publish Date
05 Apr 2016
Issue Pages
51-55

Issue References

Reference

  1. Martine-Ruiz, M., Jimenez-Zarco, A. and Yusea, A Lequierdo “Customer Satisfaction‟s key Factors in Spanish Grocery Stores: Evidence from Hypermarket and Supermarkets” Journal of Retailing and Services, Vol. 17, (2010): 278-285.
  2. Mark N.J.M.M. and Erasumus, Ac “An evaluation of the customer service in supermarkets in Pretoria Ease Tshwane Metropolis, South Africa” Journal of Family Ecology and Consumer Science Vol. 34, (2006): 56-68.
  3. Vazquez, R., Rodrguez-Del Bosque, I.A., Ma Daz, AS and Ruiz, A.V. „Service quality in Supermarkets retailing: identifying critical service experiences” Journal of relating and consumer services, Vol. 8, (2001): 1-14.
  4. Tse D.K and P.C. “Models at consumer satisfaction formation: An extension” Journal at Marketing research, Vol. 25, No. 2, (1988): 204-212.