Abstract
LGBTQ+ inclusion has become a critical dimension of diversity in the modern workplace, shaping both organizational culture and business performance. Despite growing visibility, many LGBTQ+ employees continue to face barriers such as discrimination, lack of representation, and limited access to equitable policies. Human Resource (HR) functions play a pivotal role in addressing these challenges by embedding inclusive practices across recruitment, policy development, training, benefits, and employee engagement. This paper highlights the strategic value of LGBTQ+ inclusion, examining its positive impact on talent attraction, innovation, employee retention, and organizational reputation. It further explores the challenges of implementation, including cultural resistance, cost implications, and global policy complexities. Drawing on IBM’s journey as a case study, the discussion illustrates how consistent HR leadership, equitable benefits, and advocacy can transform workplace culture. The findings affirm that authentic LGBTQ+ inclusion is both an ethical responsibility and a driver of sustainable business success. Keywords: LGBTQ+ inclusion; Human Resource strategies; Workplace diversity; Employee engagement; Organizational culture
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