Abstract
“Digital” is the new buzz word in all sectors. With other sector, banking is also all around the globe shifting towards digitalization. Digitization is the conversion of data into a digital format with the adoption of technology. Adoption of digitalization is very important for the banking sector. By acceptance of digitalization, banks can provide enhanced customer services. This provides convenience to customers and helps in saving time. Digitalization reduces human error and thus builds customer loyalty. Today, people have round-the-clock access to banks due to online banking. Managing large amounts of cash has also become easier. Digitalization has also helped customers by facilitating cashless transactions. Customers need not store cash anymore and can make transactions at any place and time.
Keywords: Embracing, cashless, Digitalization…
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