Abstract
As cashless transactions increase, the industry's responsibility to promote inclusivity has taken on greater importance. Payments serve as the steady foundation of our economies while also fostering the growth of digital economies and innovation. The study explores to find out and to understand the issue of decline of online payment which is being happening in a large scale, where people are facing the issue constantly. With the help of literature review statement of problem and determination of objectives are determined. For the fulfillment of research objective hypothesis testing has been done with the help of structure questionnaire. The research work found that after facing the issue of online decline payment several time, users are still using the online payment services because there is no other alternative service for the online payment. The decline of online payment is not being resolved yet, that’s the main reason why people are facing this issue again and again.
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