Abstract
Quality in the workplace comes from understanding and then fully meeting, the needs of all the internal and external customers, now and into the future and in doing so to ensure continual improvement in efficiency and effectiveness. QWL refers to the favorableness or un – favorableness of a total job environment of the people. The
basic purpose is to develop jobs and working conditions that are excellent for people as well as for the economic health of the organization. QWL provides a more humanized work environment. It attempts to serve the higher – order needs of workers as well as their more basic needs. It seeks to employ the higher skills of workers and to
provide an environment that encourages improving their skills.
Key Words: Quality of Work Life, Human Resource Development, Organizational Behavior, Quality Circle.
References
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