Abstract
Supply chain management is one of the modern management theories that have inspired businesses to be competitive. Cost effectiveness and customer satisfaction are the main goals of supply chain management. Supply chain management, as it is commonly called, is a crucial component of most firms and is critical to both customer happiness and business success. The petroleum businesses' supply chain management procedures pertaining to information technology, logistics, inventory, procurement, and customer service are presented in this study. The study's key conclusions indicate that shops are not adhering to benchmark criteria and are unaware of them. Retail establishments do, however, offer hygienic restrooms and car wash services.The primary goals of this study are to determine and analyze the SCM practices that will be employed in the retail petroleum distribution locations located in the Salem District study region and to suggest methods for maintaining SCM practices in the petroleum sector. Along with increased customer happiness and retention, it will undoubtedly lead to the expansion of retail petroleum channels.
Keywords: Supply Chain Management, Satisfaction
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