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A Study on Show Rooming and Web Rooming Behavior of Consumers (With Reference to Chennai City)

Issue Abstract

Abstract

In the digital age, consumer shopping behavior has undergone a significant transformation due to advancements in technology, the rise of e-commerce and changing market dynamics. Each and every consumer is different in terms of their imaginative, evaluative and emotional components of consumption experiences. This study aims to identify the behavior pattern of consumers to address these trends, businesses must adopt an integrated Omni channel approach that enhances the shopping experience across both physical and digital platforms


Author Information
Dr. M.R.Hemamalini Assistant Professor : Dr. Pradeepa George Assistant Professor, PG & Research Department of Commerce, Dwaraka Doss Goverdhan Doss Vaishnav College (Autonomous), Arumbakkam, Chennai -106.
Issue No
3
Volume No
6
Issue Publish Date
05 Mar 2026
Issue Pages
1-9

Issue References

References

  1. Darmawan, W. (2024, September). Comparative Analysis of the Influence Factors of Webrooming and Showrooming on Consumer’s Final Purchase Decisions. In 2024 International Seminar on Application for Technology of Information and Communication (iSemantic) (pp. 312-318). IEEE.

  2. He, X., Li, M. Z., Li, L., Li, J., & Hu, J. (2024). Competitive pricing and advertising strategies for online retailers with “showrooming” and “webrooming”. European Journal of Operational Research, 316(2), 617-638.

  3. Schiessl, D., Korelo, J., & Dias, H. B. A. (2023). How online shopping experiences shape consumer webrooming behavior. Marketing Intelligence & Planning, 41(1), 16- 30.

  4. Arora, S., Sahney, S., & Parida, R. R. (2022). Drivers of showrooming behaviour: insights from integrated perspectives. International Journal of Retail & Distribution Management, 

    50(3), 398-413

  5. Olearova, M., Gavurova, B., & Bacik, R. (2022). Consumer shopping motive identification:Study of webrooming vs. showrooming. Marketing i menedžment innovacij, (2), 231-243