Abstract
Hospitals are specialized health care places. Patients are admitted with a diverse set of medical conditions, but have the road to recovery as the common goal. Specialized medical care is provided to patients depending on their medical conditions and pre-existing co-morbidities. Proper medical management aids in the recovery of these patients. But there are host of other things which contribute to the overall positive experience in the process of recovery.
Hospitals are complex scientific environment. There are lot of activities within the hospital, carried out by lot of different personals and professionals, but all their activities are patient centric, thus oriented towards patients care. Though medical management is the main stay of the treatment process, the environment surrounding the process of medical management aids in the effective delivery of medical management.
There are lots of interactions happening in the hospitals and at various levels. Most of the interactions involve the patients. Patients interact with doctors and all other health care professionals involved in their care. Nurses, Technicians, Pharmacists, Dietitians, hospitality staff and housekeeping staff are the staff with direct interactions with the patient.
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