Abstract
The importance of employee engagement cannot be overemphasized, as it impacts employee job performance, productivity, and quality of care for patients within healthcare organizations. The purpose of this research study was to explore the various methods used at KMS Hospital in Kadayanallur to promote employee engagement strategies. Employee engagement, as stated by Roberts (2007), is defined as the emotional/psychological commitment an employee has to their organization, resulting in the employee being actively involved in the successful achievement of their organization. Research has shown there is a direct correlation between the level of employee engagement and patient safety in hospitals, the quality of services delivered in hospitals, and employee turnover.
This research study continues to identify the most successful employee engagement strategies that hospitals utilize to create a more engaged employee. The major employee engagement strategies include communication, leadership support and commitment, reward and recognition systems, education, training, and development opportunities, and a positive work environment. Other employee motivation/job satisfaction strategies include providing ongoing opportunities for employee development and including employees in the decision-making process. Regular feedback and recognition programs will enhance trust and build the relationship between management and employees, which will ultimately lead to an increase in the level of employee engagement.
Keywords: Employee engagement, strategies, employee turnover, job performance, productivity, healthcare organizations, etc.
References
Yule, C., O'Halloran, K., McCarthy, K., & Toller, F. (2018) state that as a result of better employee engagement, hospitals can expect improved patient experiences.
Murray, M. (2012) provides an overview of the effects of leadership, management, and performance on employee engagement within hospitals.
Sculptor, T., Jebali, M., Faulkner, M. & Barker, R. (2012) discuss the relationship of employee engagement to organizational outcomes in health care.
Dunham, T., Gaffney, W., Murphy, K. & Barrett, J. (2015) explore the effects of employee engagement on the functioning of health care organizations through its use of team processes (i.e., team interactions).
Atkins, R. & David, C. (2015) investigate the impact of HRM on employee engagement via a qualitative analysis of HRM practices from the private and non-profit health sectors.