Abstract
Business Process Outsourcing in India is organized in many segments. Back-office processing and customer interaction services are among the fastest and largest growing segments that contribute significantly to the Indian BPO market.Many researchers have talked about BPOs in their works, highlighted its capability as money making sector, showcased its doom of high employee turnover, sketched out its weaknesses and threats, and also chalked out its dynamics of HR. This research paper mainly analysis the general reason for retention in the work place. The study evaluates the retention factors by measuring the intrinsic and extrinsic motivational factors. For the
study the data collected through Questionnaire, the sample size is 100 various statistical tools used for the analysis purpose.
Keywords: BPO, Retention, Intrinsic Motivation, Extrinsic motivation.
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