Abstract
Traditional banking offers many services to their customers, viz., accepting deposits, lending loans, and other services that enhance the quality of banking. On the other hand online banking is the process through which customers may perform banking transactions electronically without visiting a bank. Providing timely, quick, reliable services attracts more customers with less cost, efficiency, and availability of services. The successful implementation of online banking depends upon the awareness of customers about online banking facilities. This paper examines the perception of customers towards the services provided by banks through the Internet in Trichy City. A survey result was obtained from 30 respondents.
Keywords: Online banking, ATM, Internet, Mobile banking.
References
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