Abstract
In the modern scenario of electronic and digital world there is an impact on various sectors which includes health care too. Previously during 90s there was a dramatic and radical development and transformation from conventional method of working system into computerized system in every business. In 21st century it has been developed as E, M and U services. The developments of E-services are reflected into online health services in healthcare industry which providers lot of benefits to the patients. In India now it is in growing stage and providing spectacular services throughout the country. Almost 50 online health care service operators provide service in India through web portals. Through the web portals the users are able to get various clarifications and doubts for their queries about various diseases. Therefore, it is essential to know the people’s awareness and expectations on online health care services or E- health care Service. In this research study the researcher has made an attempt with the objectives to find the awareness, expectation and satisfaction level of the people those who are living in a urban based rural economy particularly with reference to Salem district about online health care services. For conducting the research both primary and secondary data is utilized. The primary data is collected through interview schedule by the way of applying proportionate random sampling technique and outcome of the research is presented through SEM model.
Key Words: Health Service, E-Services, health industry, M-services, U-Service.
References
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