Abstract
In the current competitive and rapidly changing market, customers' expectations for speed of delivery have increased tremendously, particularly in the transport industry. This research seeks to examine the association between speed of delivery and customer satisfaction, indicating how increased speed of delivery affects consumer attitudes and loyalty. A systematic questionnaire was given to transport service consumers, and statistical methods like correlation and regression analysis were utilized to analyse the data. The results indicate that speed of delivery is a pivotal element that improves customer satisfaction; however, this has to be supported by the reliability of services and communication efficacy in order to attain optimum satisfaction. The research also pinpoints operational expenses and logistical challenges that businesses encounter during the enhancement of delivery times. From the results, optimization guidelines for improving the delivery process without sacrificing service are given.
This study provides useful findings for transportation firms seeking to improve customer experience and enhance their competitive edge.
Keywords: Delivery Speed, Customer Satisfaction, Transportation Sector, Service Quality, Logistics Efficiency, Customer Loyalty, Operational Challenges
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