Patients’ Expectations and Perceptions Towards Service Quality of Edison Hospital, Tiruchendur

Abstract 

This study focuses on analyzing patients' expectations and perceptions of service quality at Edison Hospital, Tiruchendur. It emphasizes the importance of understanding how various factors such as staff behavior, responsiveness, communication, infrastructure, and previous healthcare experiences shape a patient’s view of service quality. By identifying the gap between what patients expect and what they actually experience, the study provides valuable insights into how service delivery impacts patient satisfaction, trust, and willingness to return for care. This study is purely based on Primary data literature review and it explores the important factors on Healthcare Service Quality.