Abstract
In our daily life, transport is an inevitable part of fulfilling civil requirements such as Education, Food, Employment, medical services, business, and Profession. When we see the modern technology applications in the transport system of developed countries, it looks like a wonder to us, such as automatic vehicles, the smart city concept, embracing an open-data policy, ensuring open, non-proprietary systems, facing the responsibility for cybersecurity and so on. Modern means of transport are very fast. There is a considerable service quality gap between the passengers’ expectations and perceptions of TNSTC in Kanyakumari District towards tangibility, responsiveness, reliability, assurance, safety, comfort and convenience. Digitalisation is not an issue for the future. It is already happening, and the public transport sector needs to embrace it to fill the gap in the near future.
Service Quality Gap
References
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Author information
J. Shyla
Head, Department of Commerce, Malankara Catholic College, Mariagiri