Abstract
Banks had attracted several customers to their digital platforms in the last half of the century, even before the pandemic. However, concerns and hesitation from customers regarding risks in digital banking were obstructing this transformational journey. Digital banking products and services are now flourishing both in payment and lending domain. On one hand, we see openness to adoption, on the other hand, with increasing growth, increase in various systems and technology risk comes into play. Keeping these concerns in view, we will discuss common risk in bank’s digital domain and actions taken by banks to mitigate these risks underpinning customers’ confidence. Let us take you through the risk and its management practices followed by banks in digital banking procedures.
risk-management
References
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Author information
P. Rekha Assistant Professor, Valliammal College for Women, E-9 Anna nagar East, Chennai.
Professor, Valliammal College for Women, E-9 Anna nagar East, Chennai.
Sankara Rajeswari
III B. Com, Valliammal College for Women, E-9 Anna nagar East, Chennai.
T. Gnana Priya
III B. Com, Valliammal College for Women, E-9 Anna nagar East, Chennai.